Richmond Ford West

JonCarlos is a great salesman. He made my experience at Richmond Ford a good one. I dread salesmen and the process of purchasing a new vehicle. JonCarlos change my mind about salesmen and the process. He m Richmond Ford a good one. I dread salesmen and the process of purchasing a new vehicle. JonCarlos change my mind about salesmen and the process. He made sure everything happened smoothly and quick. He was polite and caring. Thank you JonCarlos for all you help and giving me a great experience. More

My experience with the three mentioned employees of Richmond Ford West was an amazing experience. Ms. Carey, Mr. Foster, and Mr. Davis were very experienced and carried a very professional manner. Ea Richmond Ford West was an amazing experience. Ms. Carey, Mr. Foster, and Mr. Davis were very experienced and carried a very professional manner. Each of them were very understanding to my needs and did not try to "force" the purchase. I highly recommend Richmond Ford West and all of their wonderful employees. More

My wife and I enjoyed our experience with Richmond Ford West. Shawn and Jess were very kind and helpful in answering all of our questions. This was the first time at Richmond Ford and we will likely retu West. Shawn and Jess were very kind and helpful in answering all of our questions. This was the first time at Richmond Ford and we will likely return next time we need a car. When you go ask for Shawn Kelley. Great guy with a low pressure approach that allows you to think through yoru thoughts and knowledgeable on the products. More

I am trying to replace a Honda Element which has several great utilitarian features. I started looking for a new car a few months ago and have been to 5 or 6 different dealerships looking for the right veh great utilitarian features. I started looking for a new car a few months ago and have been to 5 or 6 different dealerships looking for the right vehicle to replace it. To date, there has been no salesperson that was as friendly, knowledge, or creative in their thinking as Shawn Kelly. If I buy Ford it will be from him. If I buy a Ford, it will be because he was so good at his job (I didn't even think I wanted a Ford until I worked with him). More

We had an excellent purchase with Jason Tucker on our F-150 back in Sept 12. So good that my wife traded in her brand new vehicle purchased at Sheehy Ashland because she hated the horrible experience the F-150 back in Sept 12. So good that my wife traded in her brand new vehicle purchased at Sheehy Ashland because she hated the horrible experience there and purchased another vehicle from Jason Tucker. Then, recently my F-150 was in a wreck and is a total loss. We had help from the collision staff dealing with the insurance carrier getting the adjuster to see the vehicle.When we were told our truck was a total loss I called Jason Tucker.and within a day he found the vehicle that would best fit our needs and price. Anytime we need assistance, service or just reminders, Richmond Ford West has been excellent to deal with. We never felt pressured or taken advantage of, like at other dealerships. The General Manager, Mike Serpico is a stand up guy who gets the deal done to make everyone happy without any games or shrewd sales tactics.We can truly say they are honest people looking to help their clients get into the vehicle they want for the price they can afford! We recommend Richmond Ford West not only for the terrific products they sell, but for the experience you will have purchasing your next vehicle. The next time you go looking to purchase a Ford, call Richmond Ford West and ask for Jason Tucker. He knows his products and his customer service skills are top notch! He stays available to you throughout the ownership of the vehicle. We wouldnt purchase a car from anyone else. Jason is a great guy. More

He was very profession with me. He told me options straightforward. He was the most honest with me. Down to earth kind of salesperson. I would recommend people to him for buying a car. straightforward. He was the most honest with me. Down to earth kind of salesperson. I would recommend people to him for buying a car. More

I am in the market for a new car, well used and I started my search at Richmond Ford. JonCarlos was the first to greet me. JonCarlos was extremely helpful and knowledgeable about the cars that I was interest my search at Richmond Ford. JonCarlos was the first to greet me. JonCarlos was extremely helpful and knowledgeable about the cars that I was interested in looking at, I didn't feel pressured at all about buying a car that day. I went home and spoke with my husband and I will definitely be going back to show him what I looked at and hopefully JonCarlos will be there again to assist us. Great experience- pleasantly surprised! More

This was the best car buying experience ever! The team worked together to facilitate and expedite the sale. They were courteous and professional. We'll be back! worked together to facilitate and expedite the sale. They were courteous and professional. We'll be back! More

The fact that he is knowledgeable -Good customer service skills-fair -good communication skills and approachable The pressure of buying the vehicle was not felt and I was satisfied skills-fair -good communication skills and approachable The pressure of buying the vehicle was not felt and I was satisfied More

JonCarlos was really helpful. I'm really glad to have found a salesman who speaks spanish!! I went in with my cousin to find a car & JonCarlos greeted us. He was a very good listener and I felt that he t found a salesman who speaks spanish!! I went in with my cousin to find a car & JonCarlos greeted us. He was a very good listener and I felt that he truly had our best interest in mind. I would definitely recommend JonCarlos to my friends and family! More