Rick Case Hyundai Davie

Best buying experience ever We had Eddy as our salesperson today. I would characterize Eddy as a very people oriented person as opposed to the typical "salesman". We came in with We had Eddy as our salesperson today. I would characterize Eddy as a very people oriented person as opposed to the typical "salesman". We came in with only two different models in mind. Eddy carefully explained all the feature differences to ensure that we were not paying for more than we actually needed. We test drove both models and made the decision very quickly. (we did go with the Santa Fe Limited 2.0T - could not resist). We then worked through the pricing and there were no real surprises. We got a very fair trade for our old 2009 Santa Fe. Once this was done, it was over to the finance manager, Christian. Again, what a great guy. There was none of the pressure that I have experienced with some previous dealerships when it comes to all those potential "add-ons". We took about 3.5-4 hours from entering the dealership to leaving with our new 2020 Santa Fe. Once again, thanks to Eddy and Christian for a great experience. I would recommend Rick Case Hyundai Davie in a heart beat. Oh, by the way, this is the 4th Hyundai we have purchased. By the way, Christian in Finance was not listed in the employee listing. More

Excellent customer service at oil change dew Daniel Lucatorto provided superb customer service at my oil change and tires rotation appointment. He told me about a recall on my car that I knew no Daniel Lucatorto provided superb customer service at my oil change and tires rotation appointment. He told me about a recall on my car that I knew nothing about, and made sure it was taken cared of. More

Actually honest Like the managers approach and honesty. Sales person efforts and diligent with assistant listened to our request and did everything he could to meet i Like the managers approach and honesty. Sales person efforts and diligent with assistant listened to our request and did everything he could to meet it. More

Always great service The service department is outstanding. David Berrios always treats me like a friend and takes care of my needs always exceeding my expectations. Omar The service department is outstanding. David Berrios always treats me like a friend and takes care of my needs always exceeding my expectations. Omar Flórez is my favorite tech who knows everything regarding my Génesis. They are the main reason I go to the dealer always More

Easy in:out Make your appointment, drive up and you’re out in no time. You don’t have to worry that they are trying to recommend something that’s not necessary. Make your appointment, drive up and you’re out in no time. You don’t have to worry that they are trying to recommend something that’s not necessary. This is my 4th car with Rick Case More

Poor communication and typical South Florida customer servic I made an appt for my vehicle ( under warranty). Got there 15 minutes early, discussed problems and at end of discussion was told it's gonna take at I made an appt for my vehicle ( under warranty). Got there 15 minutes early, discussed problems and at end of discussion was told it's gonna take at least 2 hrs before the car can be looked at....why have a scheduled appt then and could you have told me that before I signed in? Secondly, on hour 3 of waiting, the texts I was to receive to give me updates ( service agent's suggestion) were nil. I txtd to him what's going on. He replies" I'll check and let you know".....And another hour passes. On hour 4 and I'm standing in front of the advisor, ( who was very pleasant but still) and then the "story" ( excuses and apologies). I've been happy with my Hyundai but have had this kind of experience with BOTH Rick Case dealerships....it's doubtful I would return or recommend them, sadly. More

Quick oil change Oil change quick and faster than promised. Also recommended brake fluid flush for next time but didn't push it. Read the USA today while waiting. W Oil change quick and faster than promised. Also recommended brake fluid flush for next time but didn't push it. Read the USA today while waiting. Waiting area clean and xomfortable. More

As usual, a very good experience Having been using this dealership for my Hyundai service needs for app 5 years now. I can definitely say that they have always been totally professio Having been using this dealership for my Hyundai service needs for app 5 years now. I can definitely say that they have always been totally professional in their customer relations with me. The work has been done correctly and always done in a timely manner. I have worked with over half of the service writers at this dealership during this time period. I have always been made to feel very welcome. Not much more that may need saying!! More

Fantastic customer service Great experience, super nice, fast and efficient! Isaac Mishkin helped me out and he was great! They are very accommodating with drop off time. Thank Great experience, super nice, fast and efficient! Isaac Mishkin helped me out and he was great! They are very accommodating with drop off time. Thanks! More

Oil Change Tire Rotation My staff member Isaac was very personable and helpful. He expedited my service as fast as possible. Very good Service Experience. One drawback was I a My staff member Isaac was very personable and helpful. He expedited my service as fast as possible. Very good Service Experience. One drawback was I also had a tint replacement scheduled, but it was unable to completed because the technician wasn’t there. Now I have to schedule another Appt to get it done. Very disappointing since I was proactive in making my Appt to get all my services done in one visit. More