Rick Case Hyundai Duluth

I have experienced the WORST possible customer service with Rick Case Hyundai's service department. I have a 2022 Hyundai Santa Fe that has recently experienced a "shifter system malfunction! Service imme with Rick Case Hyundai's service department. I have a 2022 Hyundai Santa Fe that has recently experienced a "shifter system malfunction! Service immediately" on my display panel. The first time I took it to Rick Case, I drove into the service bay with the error on. I instructed one of the techs standing there to visually verify the error code. He stated "wow, I've never seen that". I was contacted 8 hours later stating "Unfortunately we could not find any codes". Okay, I pick up the car and drive 2.7 miles home and the same error code comes on! I call the dealership (Rick Case Hyundai) and state it came on again. I was advised to make ANOTHER service appointment for an "extended diagnostic" meaning they would keep my car for 24 hours and try to recreate the problem. I dropped of my car again, and stated I needed a loaner vehicle as I have to get to work, and this was the second time my car has been in for service. I was told "we are not authorized to give you a loaner car until Hyundai approves it" and you need to contact Consumer Affairs for approval". I obviously was not happy, but had no choice. I received a call the next day stating that the technician drove it for 30 miles and "could not duplicate" the problem. I again was not happy with that response as between myself and my wife, we have 15 time stamped pictures of the error code. I spoke with Tammy Baker the service manager at Rick Case Hyundai and was spoken to somewhat disrespectfully and with no compassion to my situation. I reluctantly picked up my car the next day. I drove out of the dealership, turned right and drove half a block and the SAME error light came on! I drove back to the dealership extremely irritated and pulled into the service bay. I asked my service advisor what was going on with the car and my frustration was evident. His response was not the most professional, after which he walked away from me. I did take pictures in the service department while I was waiting for the keys. All the service advisors had plates of food at their workstations while customers are waiting and watching them eat. I took several pictures and sent them to Tammy Baker, the service manager, asking her if this was acceptable behavior from the service advisors; and if Rick Case would approve. I have yet to receive a response. *1/31/25* I have STILL not received a response from Rick Case Hyundai in Duluth in relation to this post. It is clear that the dealership is in the wrong, but doesn’t want to accept responsibility. Does Rick Case have a clue as to what goes on at his dealerships? *Update* It's been six months since I had the horrific experience with TAMMY BAKER and her sub-par service department workers. I NEVER received a call apologizing or even trying to EXPLAIN why a FACTORY HYUNDAI DEALERSHIP could NOT diagnose and remedy the problem. That chicken and mac and cheese sure looked good sitting on the service counter while all of the customers stood in line and watched the employees eat. Photo 1 in review by Grant Smith More

Deceptive Tactics and Wasted Time — Be Cautious I had an extremely frustrating experience with Rick Case Hyundai Duluth that felt like a clear bait-and-switch. I first saw a $500 used car coupon on th an extremely frustrating experience with Rick Case Hyundai Duluth that felt like a clear bait-and-switch. I first saw a $500 used car coupon on the dealership’s official website and submitted my contact info. I was contacted by Danial Liscano, who identified himself as being from Rick Case Hyundai. He never mentioned he was from a BDC (business development center) and not part of the local dealership sales team. He sent me an OTD quote of $28,596 for a used vehicle (see attached screenshot), though the online price showed $24,933. I clearly told him I wouldn’t pay for unnecessary add-ons like the Appearance Package and applied the $500 coupon. Based on the car’s age on the lot (over 6 weeks), I offered $23,500 OTD and was told by Danial that this should be possible if I came in. Taking his word seriously, I took time off from work, drove over an hour in bad weather, only to be told that Danial was not onsite. I was handed over to Eric, who had no context and gave me a higher quote than Danial’s — over $29,000 OTD. When I showed the messages, Eric tried to shift the blame, saying Danial didn’t formally agree, even though everything was in writing. Eventually, the GM got involved and blamed the BDC, saying they aren’t part of “his team.” He even falsely claimed the vehicle had only arrived 5 days ago, contradicting the online listing. Instead of taking ownership, he sarcastically offered me gas money (even though I drove an EV) and made a weak offer to reduce the price by $1–$1.5K — which doesn’t even cover the unnecessary markups they added. Bottom Line: This was a textbook bait-and-switch experience. The communication was deceptive, the in-person process was unprofessional, and the dealership took no real accountability for misleading a serious buyer. I lost over 6 hours of my time — all because of false promises made to get me through the door. Please be cautious before trusting online quotes or “BDC” reps from this dealership. I have screenshots but there is no option to attach them here. More

Andrew was great to work with, he was very knowledgeable and helpful. He did not press us to buy, and allowed us time to talk and consider our purchase. and helpful. He did not press us to buy, and allowed us time to talk and consider our purchase. More

bought a Genesis GV80 from Rick Case and couldn’t be happier with the experience. I’m a pretty direct communicator — I don’t want to be sold or pressured. I want access to the cars, time to think throug happier with the experience. I’m a pretty direct communicator — I don’t want to be sold or pressured. I want access to the cars, time to think through my options, and a fast, no-hassle buying process once I’ve made a decision. Kash, my sales rep, absolutely nailed it. He understood my style right away, gave me the space I wanted, and moved quickly when I was ready to buy. No games, no runaround — just solid, respectful service. Huge shoutout as well to Matt and Gene in sales management. They helped streamline the process even further and made sure everything ran smoothly behind the scenes. What really stood out is how the entire team at Rick Case matched their sales style to my buying style — which is the opposite of what you get at most dealerships. Highly recommend this place, especially if you appreciate a no-pressure, customer-first experience. More

i won't every do business with Rick Case again! It's been since February 23, 2025, since I canceled the policy! It's been 5 weeks according to the finance manager Maeco Williams saying my refund It's been since February 23, 2025, since I canceled the policy! It's been 5 weeks according to the finance manager Maeco Williams saying my refund check was mailed! I didn't receive it! I contacted the general manager, Mark Johnson, after the fifth week, he assured me that it was mailed. Today is the 3rd week according to him and I still have not received my check! The company is located in Duluth, GA, I live in Stone Mountain, GA! 20 min away! The sad part is I can't believe a company this big would toy with someone for this little amount of money! They won't honor their end of the deal! I have admitted fault, changing numbers on the contract, giving false numbers to the protection service company and they still won't pay me my refund! More

They keep telling me my refund is in the mail, and it's been since February 23, 2025, and I still have NOT received my refund! They just keep lying! been since February 23, 2025, and I still have NOT received my refund! They just keep lying! More

Steve Frick had no business dealing with customers. . He raised his voice and proceeded to gas light me after he offered me a sale price and I accepted it. He makes used car salesman look good he is th . He raised his voice and proceeded to gas light me after he offered me a sale price and I accepted it. He makes used car salesman look good he is that cold and callous. More

I was VERY displeased with the non-transparency about the 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were a 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were assured that we were eligible. If only they were honest and upfront and trustworthy. That would have made 100% difference. The reputation of car dealers unfortunately proved true this time. Honesty is always the best policy if you want to win our trust in you. More

Great customer service. . and the time waiting for the car repair was quick that what he said . and the time waiting for the car repair was quick that what he said More