"Wonderful experience! "
After having awful experiences at a few other dealerships, we decided to give Hyundais a try and visit Rick Case Hyundai in Duluth. My brother and sister-in-law bought a car there last summer and had a wonderful experience. We hoped for the same. We were greeted by Daniel Kidd. We were not that familiar with Hyundais and Daniel was very knowledgeable. After deciding on a used car, we worked with Robert Baptiste during the negotiating process. Robert was friendly and made the deal! Even the finance manager, Dong Kim, was pleasurable. Overall, from our first step into the dealership show room to when we drove our car off the lot, it was a great experience. Compared to what we experienced at the other dealerships, it was stellar!
"New Vehicle Purchase"
When arriving at the dealership, we were greeted warmly and directed to Kevin. We told him we interested in the Santa Fe, so he proceeded to provide details about the vehicle. In fact, he showed us both the Santa Fe & the Santa Fe Sport to compare and more easily understand the differences between the two. We finally decided on the Santa Fe. Kevin then introduced us to a service repesentive who answered service & warranty related questions. We were satisfied with the vehicle we chose and sales related service we were given.
"Regina was awesome. Great customer service overall."
With very friendly and professional demeanor and positive attitude toward customers Regina was awesome to get my car ready with all related work organised. All the questions were answered and explained. The team is easy to communicate with, well mannered and collaborated. Great car shopping experience so far.