Rick Case Hyundai Duluth - Service Center

I have experienced the WORST possible customer service with Rick Case Hyundai's service department. I have a 2022 Hyundai Santa Fe that has recently experienced a "shifter system malfunction! Service imme with Rick Case Hyundai's service department. I have a 2022 Hyundai Santa Fe that has recently experienced a "shifter system malfunction! Service immediately" on my display panel. The first time I took it to Rick Case, I drove into the service bay with the error on. I instructed one of the techs standing there to visually verify the error code. He stated "wow, I've never seen that". I was contacted 8 hours later stating "Unfortunately we could not find any codes". Okay, I pick up the car and drive 2.7 miles home and the same error code comes on! I call the dealership (Rick Case Hyundai) and state it came on again. I was advised to make ANOTHER service appointment for an "extended diagnostic" meaning they would keep my car for 24 hours and try to recreate the problem. I dropped of my car again, and stated I needed a loaner vehicle as I have to get to work, and this was the second time my car has been in for service. I was told "we are not authorized to give you a loaner car until Hyundai approves it" and you need to contact Consumer Affairs for approval". I obviously was not happy, but had no choice. I received a call the next day stating that the technician drove it for 30 miles and "could not duplicate" the problem. I again was not happy with that response as between myself and my wife, we have 15 time stamped pictures of the error code. I spoke with Tammy Baker the service manager at Rick Case Hyundai and was spoken to somewhat disrespectfully and with no compassion to my situation. I reluctantly picked up my car the next day. I drove out of the dealership, turned right and drove half a block and the SAME error light came on! I drove back to the dealership extremely irritated and pulled into the service bay. I asked my service advisor what was going on with the car and my frustration was evident. His response was not the most professional, after which he walked away from me. I did take pictures in the service department while I was waiting for the keys. All the service advisors had plates of food at their workstations while customers are waiting and watching them eat. I took several pictures and sent them to Tammy Baker, the service manager, asking her if this was acceptable behavior from the service advisors; and if Rick Case would approve. I have yet to receive a response. *1/31/25* I have STILL not received a response from Rick Case Hyundai in Duluth in relation to this post. It is clear that the dealership is in the wrong, but doesn’t want to accept responsibility. Does Rick Case have a clue as to what goes on at his dealerships? *Update* It's been six months since I had the horrific experience with TAMMY BAKER and her sub-par service department workers. I NEVER received a call apologizing or even trying to EXPLAIN why a FACTORY HYUNDAI DEALERSHIP could NOT diagnose and remedy the problem. That chicken and mac and cheese sure looked good sitting on the service counter while all of the customers stood in line and watched the employees eat. Photo 1 in review by Grant Smith More

Great customer service. . and the time waiting for the car repair was quick that what he said . and the time waiting for the car repair was quick that what he said More

Busy, however very attentive & professional! Work is always top notch! Thank you to all & would highly recommend Work is always top notch! Thank you to all & would highly recommend More

I brought my Kona in the the 15,000 mile check up. Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the len Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the length of time it would take..and escorted me to the customer waiting area. My vehicle was done in the time frame that Andre told me plus he came to the waiting area to give me updates on my Kona. After payment he walked me to the car and even backed it around for me to make it easier for me to be on my way! Thank you Andre!! More

Why am I being charged $440 for a diagnostic test just to find a fault find a fault More

Courteous team. Efficient service. Excellent waiting room environment..tv, water and other beverages. Smack machine..and popcorn! Efficient service. Excellent waiting room environment..tv, water and other beverages. Smack machine..and popcorn! More

I scheduled an appointment for my (fully covered under factory warranty) Genesis G80 for service repair on my A/C on 09/01/2023. I advised them of the issue of the freon gas leak within the vehicle cabin. factory warranty) Genesis G80 for service repair on my A/C on 09/01/2023. I advised them of the issue of the freon gas leak within the vehicle cabin. I was advised that the earliest appointment would be on 09/25/2023 @ 9:30am. I arrived at the facility at 9:00am, only to wait in line to get checked in at 10:24am. After sitting in the waiting room for approximately three hours, I was advised that the service tech would not be able to run the proper tests on my vehicle on this date. The service rep apologized and provided me a Lyft ride home. After being home approximately 2hrs, I received a call from the facility stating my vehicle was ready for pick-up, stating the tech re-filled the freon, which is not covered under warranty, therefore services rendered was my responsibility. Upon picking my vehicle up, within three days, all of the freon gas had leaked out again. I called corporate Genesis and was advised to have my vehicle serviced at Genesis of Atlanta, as all A/C services are fully covered under my warranty. I advised Genesis of Atlanta of the freon leak in the vehicle cabin & the incorrect inspection from Rick Case Hyundai. Upon Genesis of Atlanta inspection, after dye insertion, they determined the evap core (inside the dash) was leaking and needed to be replaced, in which it took 15 days for parts & labor to be completed. I called my service advisor - Destiny Moss-Gallen at Rick Case Hyundai Duluth to express my experience from their facility, and my overall dissatisfaction of my entire ordeal. I expressed to her my refund request, based on the total disaster of my service experience. She advised me, I should have brought my vehicle back to Rick Case Hyundai Duluth, instead of taking it elsewhere and having it properly inspected & repaired. Throughout the ownership of my Genesis G80 & GV80, I’ve never experienced such a disregard for my dissatisfaction of services rendered. More

Victoria Cruz was my service advisor and her customer service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle. service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle. More

If zero stars was an option… I bought a genesis gv80 prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months while they figured out the problem which resulted in a new transmission - it’s on it’s way back for more problems the week we received it back. And they even twisted the knife by sending our $90,000 lemon home to us covered in dust and dirt. Thanks Rick case for making me regret every penny of this awful experience. There is no customer service here - no one at this dealer or manufacturer cares. The concierge service they offer is complete vapor - it simply doesn’t exist. They do not communicate anything - ever - you will need to beg them and the will make you feel like a problem regardless. The management does not care and will not help - don’t bother calling they don’t call back ever. This bit about “treating every customer like a friend” is absolutely insulting and offensive in context with how they treat people - none of my friends or acquaintances would ever treat people like this - rick case and genesis should be ashamed. PS; before even thinking of buying anything from them come to the dealership on a Saturday morning and stand in the excruciatingly long line of unhappy owners and see for yourself if my experience resonates - I’m not alone. Run away from this dealer and do not buy a Hyundai or genesis. More

Was greeted by a greater this morning when I brought my car in for an oil change. Very nice young man. Also was greeted well at the service desk by a nice young man. Overall experience today what's excelle car in for an oil change. Very nice young man. Also was greeted well at the service desk by a nice young man. Overall experience today what's excellent. Thank you More