At the beginning we were frustrated with the car because of the battery but the dealer help us, sent a car to our home, picked up our car , changed the battery for a new one, washed the car and delivered it the same day. They did not charge anything!
Now we are happy and they are happy also.
Stephanie at the call center is awesome. She is very kind and always try to help.
"An experience like no other!"
If you are in the market for a high end luxury sedan and Maserati is on your list, then you owe it to yourself to visit Rick Case Maserati in Weston. But, even if you haven't consider the brand just go and visit.....
This is by far the most pleasant buying experience I ever had. I left with the keys of a beautiful Quattroporte thanks to Hugh, Bryan and Carlos. What an awesome team. Patience, respect, understanding, willingness to help and much more. They have followed up with me every step of the way, and the other day when I dropped by to finish some documents, Hugh asked if I needed my car washed. Customer service at its best.
Go and check them out!
Great job guys. Keep it like this and I am convinced that soon you will be selling more cars than you can keep in your lot.
"5 star review"
My Review of Rick Case Alfa Romeo - FIAT Sueberry
Reason For Visit
"5 star review"
Honestly, the best customer service from a car dealership I have ever experienced. Connie Johnson was attentive, patient, listened and HEARD and delivered every single one of my requirements. We did most of the deal, which included a vehicle trade, via phone as I live over an hour from their dealership. My budget was tight, I had 1 particular vehicle picked out, I was adamant about not being baited, then switched once I arrived at the dealership, and my standards are very high regarding customer service and business integrity. Not one surprise when I got there, everything was just as she said it would be....actually, that was a surprise...a very pleasant one! The price was cheap, the staff was uber friendly, and I love my Fiat. Thank you, Connie and Rick Case:)