Rick Hendrick BMW

UPDATE! It is now Sept. 2025 and I'm so in love with my car! Keith Giacobe was my new service guy! He was professional, knowledgable and personable! He ma It is now Sept. 2025 and I'm so in love with my car! Keith Giacobe was my new service guy! He was professional, knowledgable and personable! He made sure I had a loaner (by the way, pleeassseee check out the BMW 2 series--a ton of power packed in an SUV--it actually had a lot of room, especially in the back seats and trunk..a true beauty), he also ensured my car was clean as a whistle inside and out! Awesome service! I previously had Nicole Floegel as my service advisor and she is top knotch awesome as well! UPDATE! It is now July 2024 and I’m still overly excited about my BMW! I have to say that I do not believe I would have so much enjoyment had it not been for the expertise of my service advisor, Taron! He has exceeded in service, courtesy, and professionalism time and time again! The video of my car explaining what the service entailed was super cool! I’ve overheard Taron speaking with other BMW owners. His candor reminds us all that we are not just customers, but we are apart of the Rick Hendricks “family”! Taron is a pure asset in the Rick Hendricks business. UPDATE! It is now March 2024 and I am still ecstatic about my purchase! My service advisor is Taron. He is very pleasant, courteous, professional and he basically over exceeds my expectations! He will be the reason as to why I will remain a BMW customer! Original Post: I had an awesome experience at Rick Hendrick BMW in Charleston, South Carolina! James was my salesperson. He was professional, knowledgeable, and courteous. During the test drive he showed me exciting features that I was unaware were included with the BMW X6. James was able to perfectly situate me with building my 2022 X6 xDrive40i with a M Sport package. James also provided information that allowed us to receive a military incentive. When my BMW X6 arrived (did I mention the car only took four weeks to build DURING covid?) we walked into Rick Hendrick BMW with a check issued by NFCU. However, due to the expertise of Alex Greene, the sales manager, and Oliver, the finance guru, we shredded the check and opted to allow Rick Hendricks BMW to finance our vehicle at an awesome rate! As to Trae, where do I start! He is truly the genius brains of the BMW operating system! His knowledge far surpasses all by his ability to explain the functions of any of the BMW models in a way that is easy to understand. I asked a lot of questions and he was a very patient trainer. Trae upgraded his position and is now an outstanding salesman! My service guy is Taron. He is knowledgeable and professional. He keeps me updated on my vehicle and ensures excellent customer service! I would be remiss if I did not mention the receptionists at the entrance into the dealership. These ladies provide the pleasant comfort zone and atmosphere of the dealership and make you feel at home. BMW --please continue your efforts in ensuring that these ladies are appreciated! I waited over six months to write this review because I wanted to be certain that I was in love with my decision to purchase a BMW then, as I am now. I can say that I am truly in love with this beauty, inside and out! My BMW X6 is a complete sheer driving experience built in an extreme machine that has more than surpassed by expectations. I would have provided endless stars, but I was only provided up to five stars for the review! BMW DEFINITELY UNDERSTOOD THE ASSIGNMENT!!!! More

The service adviser was professional, courteous and helpful. Waiting area was clean and comfortable. Service time was relatively short. helpful. Waiting area was clean and comfortable. Service time was relatively short. More

Honest, fair and easy to do business with. Every one we dealt with was great! Every one we dealt with was great! More

They are always kind and helpful so I keep coming back! Tom is great to work with. Tom is great to work with. More

Sam and Mallory were excellent. Marly listened to what we wanted and delivered. She was very knowledgeable regarding the features of the car. Marly listened to what we wanted and delivered. She was very knowledgeable regarding the features of the car. More

Friendly. Professional. Courteous. Welcoming. Not pushy. Relaxed atmosphere. Clean and comfortable. It’s not a fast paced high pressure feeling type place. Professional. Courteous. Welcoming. Not pushy. Relaxed atmosphere. Clean and comfortable. It’s not a fast paced high pressure feeling type place. Which is nice. More

I loved everything about this dealership! Everyone was very welcoming, helpful and friendly as soon as I walked through the doors. I simply cannot thank Allison enough for her kindness and am Everyone was very welcoming, helpful and friendly as soon as I walked through the doors. I simply cannot thank Allison enough for her kindness and amazing quality of service!!!!! She’s the absolute best! I’ve purchased cars at least 5 times in my entire life and this was the fastest and smoothest process ever! Allison went above and beyond to answer all of my questions I had about the vehicle as well as purchasing warranty! The entire process was seamless from the moment I arrived thanks to her. I am so happy with my purchase! If I ever had to buy another car I would definitely contact her again! She’s the best of the best! More

Very straightforward out of state deal. Honest, highly recommend. Jerry Pannell was responsive and good. Honest, highly recommend. Jerry Pannell was responsive and good. More

Tom Heater at Hendrick BMW has been absolutely phenomenal. He worked with us patiently over the course of several years to help find the perfect car for our daughter. Tom is incredibly knowledgeab phenomenal. He worked with us patiently over the course of several years to help find the perfect car for our daughter. Tom is incredibly knowledgeable, responsive, and above all, trustworthy. His dedication and professionalism made the entire process smooth and enjoyable. This was hands down the best car buying experience I’ve ever had. If you're looking for someone who truly puts your needs first and delivers exceptional service, Tom is your guy! More

I reported a problem with the doors re-locking after I unlocked them. The sequence of events leading to the re-locking was very specific and I believed the service advisor had captured what I said, but w unlocked them. The sequence of events leading to the re-locking was very specific and I believed the service advisor had captured what I said, but when watching the video taken by the technician, I realized the advisor had not understood the sequence. So I will live with this problem (a nuisance) for another year. Other than that, this dealer is tops. More