Back

Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.7
437 Reviews

12050 West Broad Street

Richmond, VA

23233

Directions

By Type

Showing 437 reviews

December 05, 2025

Always pleasant and seem to care about their clients! ! Very considerate and the recommendations save me a lot of money! I appreciate how I’m allowed to get service with my mechanic More

by rene_trafton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Mason
December 05, 2025

Very positive experience in purchasing a certified preowned vehicle. The sales representative was very helpful, knowledgeable and very organized. He walked me through every step with ease More

by R.gina.nix
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Lewis
December 04, 2025

Great service. Thomas is awesome and always keeps us update during the repairs. And the mechanic is top notch that works on our trucks. Couldn't be happier about th More

by wrcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Mason
Dec 05, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hello Wrcurtis, we appreciate you taking the time to leave us this feedback.

December 04, 2025

I purchased a 2026 Hummer EV for $110,000 from Rick Hendrick GMC Mall of Georgia, and the delivery experience was extremely disappointing. I waited nearly 3–4 hours for delivery prep and charging, and More

by Hummer EV TB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No comment
Dec 05, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you for your review. However, it appears your survey was intended for a different dealership. We strive to provide excellent customer service as a company, and we’re disappointed to hear that you had a negative experience.

December 03, 2025

Kendal at the collision center was my service writer. She took excellent care in addressing the issues after the deer tried to destroy my Toyota RAV-4..My vehicle looks and drive great thanks to a all of More

by rossonjim
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendal Hillis
Dec 05, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Rossonjim, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond!

November 25, 2025

Thomas Mason is always there to take care of my vehicles. Prompt, communicative and an overall good guy. More

by rick.alberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Mason
Nov 26, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Rick.alberg, we are glad we could help! THomas Mason does a fantastic job communicating to his customers! If you have any further questions, please give us a call. We're always happy to help!

November 25, 2025

Brought my 2024 Corvette in for inspection & oil change with only 2,500 miles. I was advised that there was a transmission problem and that they would have to keep the car, possibly to replace the transmis More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Burton, Gary Carter, Vincent
Nov 26, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Mike, we're happy to hear you had such a positive experience with our team! The communication through our service department is important for your satisfaction. Glad we could help and that Jeff and Vince took care of you. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 24, 2025

I continue to receive awesome service from Jeff. He’s quick and mindful of my time. The service videos are a great idea. Keep up the good work!!! More

by psambucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff B, James
Nov 25, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Psambucci, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Buick GMC Richmond!

November 24, 2025

The sales process and service were awful. Nobody seemed concerned that the truck broke down twice in four months! The salesman was great! Nobody else seemed to care about anything. More

by lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt in sales
Nov 25, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Donnie Adkins at 804-364-4500. We look forward to hearing from you soon.

November 21, 2025

Great service! Fast and efficient - wait was minimal. Service Rep very courteous and accommodating - we were on a tight schedule and he took care of us with no pr More

by Bkbowman53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Nov 23, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Bkbowman53, we really appreciate your feedback!

1
...