Rick Hendrick Chevrolet Buick GMC
Richmond, VA
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Everyone was so helpful in building my perfect 2024 Yukon. Mike helped me pick out the best set of features for our family and Ryan helped finalize my quote when the vehicle arrived. Isaiah made sure v Yukon. Mike helped me pick out the best set of features for our family and Ryan helped finalize my quote when the vehicle arrived. Isaiah made sure vehicle was all set up before we pulled off which was SO helpful. For my drive home I already knew the features and had my phone paired More
The service department is great. Greeted me as I opened the door, placed a floor mat in my truck, kept me informed with needed repairs and had my truck back to me before lunch. Gre Greeted me as I opened the door, placed a floor mat in my truck, kept me informed with needed repairs and had my truck back to me before lunch. Great job and will come back for my next service. More
Rodolfo in the Service Dept was great. Cost of repair was ridiculous ! The problem was with the Navigation SIM Card. I relayed the problem while making the appointment. I am sure many o Cost of repair was ridiculous ! The problem was with the Navigation SIM Card. I relayed the problem while making the appointment. I am sure many of you have replaced your own Navigation SIM when updates come out and GM will mail them to you for about $100.00. My vehicle quit recognizing my card which from what I understand was a common issue on the 2019 Sierra Denali's. I have an extended warranty and initially thought this would be covered. Rodolfo contacted me and said that the warranty company would not cover the card. They quoted the cost and I did approve it because I wanted this annoyance behind me. The cost to replace this card was $700.00, that is ridiculous. Regardless of the quality of their service I will find someone else to do my service in the future as this was way over priced. More
I recently visited the Short Pump location and was very pleased with the customer service that I received. Troy, greeted me as soon as I walked in and was very helpful. pleased with the customer service that I received. Troy, greeted me as soon as I walked in and was very helpful. More
Stanley and the Team at Rick Hendrick have always helped me and my family with our vehicles. Have never had an issue that they can’t resolve in a timely manor! me and my family with our vehicles. Have never had an issue that they can’t resolve in a timely manor! More