Rick Hendrick Chevrolet Buick GMC

Great communication. Very convenient shuttle service. I really appreciated the video that the technician sent explaining the repairs. Very convenient shuttle service. I really appreciated the video that the technician sent explaining the repairs. More

This was the second time I had my car serviced here, with Connor helping me (both times took hours longer than they should have). When I checked in there was an error message on the screen saying an error o Connor helping me (both times took hours longer than they should have). When I checked in there was an error message on the screen saying an error occurred when I booked the appointment online, but the error wasn't explained and he said we were good to go, have a seat in the waiting room and he would let me know when the car was ready or if there were any questions. I received a text showing me the work was starting, then after a little over 2 hours, a video showing underneath the car and claiming there was not an issue with the brakes, just the brake sensor. He said the air in the tires had been filled, and they'd bring the vehicle down and send me on my way. After that, I heard nothing for over 90 minutes (after about an hour I sent him an email from the link to the video), and then after 90, I finally went to the service desk, where Connor was pretty rude and condescending. He claimed he had called me (I didn't have a call or voicemail, and was waiting to hear if I wanted them to do my state inspection. I had state inspection on the original service request. I told him I had been waiting in the waiting room for 4 hours now and showed him I didn't have a missed call or voicemail. I did have the service video, but there was no question there about the inspection. I asked why other customers had someone come out to get them in the waiting area; at that point he claimed he had done that but didn't know what I looked like. I said I did want the state inspection as long as it wouldn't take too long. That was completed quickly and I was on my way after 4 hrs and 20 mins. However, when I got in the car, my check engine light was on and the brake sensor was still going off. By that point I was in a rush and had to leave. But what an unhelpful waste of my time experience. I will say that other employees in the service department appear to be more helpful and nicer, but I don't think I will be back again. More

Always great service here. So glad I came here for a new truck. Thank you! So glad I came here for a new truck. Thank you! More

Previously on a different review, I gave the rating of three stars and have sent spoken to my service advisor, and we have put the rest the differences that I had three stars and have sent spoken to my service advisor, and we have put the rest the differences that I had More

Joe is excellent to work with! He helped us find the exact truck we wanted! He helped us find the exact truck we wanted! More

The service was performed in a timely manner. I was given all the issues that may effect the future performance of the vehicle, and the options to have any maintenance issues corrected with the c I was given all the issues that may effect the future performance of the vehicle, and the options to have any maintenance issues corrected with the costs associated. The Service Rep. Stanley McKay. has always had my best interest in mind when dealing with me. More

The WORST, I wouldn't do business with them again if it was the last dealer ship service on EARTH. 👎🏻 was the last dealer ship service on EARTH. 👎🏻 More

Overall the issue was resolved which was great for me. However, there was some issues with the service. It was difficult to get an appointment. I arrived early for my appointment Monday morning. They were However, there was some issues with the service. It was difficult to get an appointment. I arrived early for my appointment Monday morning. They were busy that day and probably didn’t diagnosis it until the Tuesday morning. That was fine, but I called a few times Monday afternoon and Tuesday morning but could not reach a service rep for a status on my car. I reached out to the main site and sent a message, which soon afterwards I started receiving messages from the dealership and service departments. They were even able to fix the minor issue as well that morning. It would have been nice to get a call or message Monday afternoon just letting me know that the car will be diagnosed Tuesday. The service department was very kind and busy. Again, I just needed better communication from the beginning. Overall I’m glad they were able to diagnose and find the problem and resolve it that same day. More

What impresses me is the customer is always aware of what is going on with your vehicle while in their hands. Especially the video that is shared of what they did or doing. is going on with your vehicle while in their hands. Especially the video that is shared of what they did or doing. More

Very patient and willing to work with me to ensure I was satisfied with the deal I wanted satisfied with the deal I wanted More