Rick Hendrick Chevrolet Naples

My service writer Chris was excellent. He explained things well and took care of my problem. He explained things well and took care of my problem. More

Kevin longwell has made me a very satisfied customer very very pleased with this new truck I took out. very pleased with this new truck I took out. More

We Bought a vehicle April 20th. Purchase went smoothly. Found some minor repairs the dealership agreed to fix at no charge and would provide a loaner vehicle. We were in contact wit Purchase went smoothly. Found some minor repairs the dealership agreed to fix at no charge and would provide a loaner vehicle. We were in contact with the sales rep the following week to schedule the service for such repairs. Asked if we could drop the vehicle off on Friday may 3rd and pick up on Sunday may 5th. Was told by the sales rep it would be no problem. Got a phone call from same rep a few days later asking if we could drop the car off the day before and would still have it ready to pick up Sunday. No problem. I spoke to the same rep a few days later to check again that it was ok to pick up on a Sunday since the service side was close. She again said definitely. I drop the vehicle off on Thursday may 2nd. The service side said they had no appointment for a service. I told them I was asked by the sales rep to drop it off early. She didn't seem to know what I was talking about and said "oh the service is for tomorrow(friday)". They had no loaners so they sent me miles away to the Naples airport to get a rental. No problem. They authorized a rental through Monday the 6th. The female sales rep called me to tell me the car was done and filled up with gas on Friday the 3rd. I again ask if it was still ok foe us to get it Sunday. She said yes and would make a note. My husband and I go down Sunday the 5th from East lehigh as previously scheduled, only to be told we couldn't pick up the car because it was Sunday and service was closed. The male sales rep I spoke to told me he couldn't get ahold of the rep I'd been working with and he would have sales extend my rental a few more days as I couldn't return now until Thursday. On monday (the day the rental was due back) I had to call the service side 4 times just to speak to the service rep that was handling my repairs because I couldn't just talk to anyone. He gave me such attitude and told me I could've picked it up before Sunday as it was done on friday. ( why authorize a rental until monday then) I couldn't trust he would extend the rental and out of fear of out of pocket expenses and possibly fail to return criminal charges I left work early to drive all the way down there from fort myers. The repairs were completed but there was no gas despite the sales rep saying she filled it up. If you're going to have the sales side handle service stuff, make sure they know what they're doing or just have trained service reps do it. More

VERY NICE ATMOSPHERE, FRIENDLY ADVISORS. WAS UPDATE VIA TEXT DURING TIME VEHICLE WAS IN FOR SERVICE. COMMUNICATION WAS GOOD. WILL RECOMMEND TO FRIENDS. WAS UPDATE VIA TEXT DURING TIME VEHICLE WAS IN FOR SERVICE. COMMUNICATION WAS GOOD. WILL RECOMMEND TO FRIENDS. More

When I first pulled into service I was immediately greeted, I was even greeted by Jack the service manager. Matt was extremely professional and patient explaining everything to me. greeted, I was even greeted by Jack the service manager. Matt was extremely professional and patient explaining everything to me. More

Kevin Longwell took his time to help my husband and I with the process of getting my car . He was very kind and helpful we will definitely come back or send our friends and family to get this service with the process of getting my car . He was very kind and helpful we will definitely come back or send our friends and family to get this service More

I ask service guy to check 2 thing on my vehicle but I guest he forgot. guest he forgot. More

Every thing was done on time and below estimate. Great service tech. Lovely waiting room.. Great service tech. Lovely waiting room.. More

Destyne is great thank u so much for my vehicle for me and my wife and my wife More

extremely easy and professional, lovely waiting area and wonderful service. Would recommend to anyone, best service experience I ever had at a dealership wonderful service. Would recommend to anyone, best service experience I ever had at a dealership More