Rick Hendrick Toyota of Fayetteville

I was rear ended and the other person's insurance is GEICO and is at Rick Hendrick, my husband decided to let them do the work since it has a lifetime guarantee.Mark, with GEICO, went over the work orde GEICO and is at Rick Hendrick, my husband decided to let them do the work since it has a lifetime guarantee.Mark, with GEICO, went over the work order what's to be replaced and taken care of. They got my vehicle on Monday am and called me Friday to pick up. My key-less entry didn't work, after driving down the road, my engine light came on, my oil pressure dropped to zero. I pulled over and called the Rick Hendrick, was hung up on 2x transferred 2x kept telling them I just picked up the vehicle now I'm in the country on the side of the road. My husband came and xx'd the vehicle out, everything seemed fine, My husband talked with Mark at Geico and he's leaving and there's no manager going to be there for us to bring the vehicle back on Friday, so he hold Mark he will see him on Monday 7:30 and that he had climbed under the vehicle and the part they said would be replaced WAS NOT!! They were surprised he looked!! We got home and looked the vehicle over and I had over spray paint inside the back of the trail blazer, someone had cleaned the vehicle and cut my window tinting and it had to be replaced. The paint job was one of the worst we had seen, the steering wheel still squelled. The vehicle went back on Monday am and again they had it another week. I called Rick Hendrick to speak to the person that handles quality control and left a detailed message. I received a call back from a person that left a message on my phone, he spoke way to fast, didn't get his name, I tried to listen to the message 3 times and still did not get his name, I wanted to find out who checks behind the workers to make sure a job is complete because mine was not. When I picked up my vehicle on Friday afternoon, again. The receptionist could not find my file, there was some keys laying on the desk and she said "oh is it a trail blazer? I said yes and she said here you go. I said where is my vehicle and she said some where over there!! The receptionist was on the phone when I approached the counter and I have to say her top was too low cut and exposed to much clevege making her look very unprofessional. What happened to all the professionl people and work ethics and people taking pride in their work. Sincerely. More

Just bought a 2011 Camry Hybrid from Albert Morrero (my 2nd car from them). I drive from South Carolina to buy from these guys. They've gotten accustomed to doing the deal my way. I tell 'em which one I wa 2nd car from them). I drive from South Carolina to buy from these guys. They've gotten accustomed to doing the deal my way. I tell 'em which one I want, ask for best price, (shop the price), ALbert has the paperwork and car ready when I get there. More

I bought a trailer hitch from the parts department and even though the guys weren't sure if it was the right part, they took the hitch out of the box and held it up to my car to see if it was indeed the h even though the guys weren't sure if it was the right part, they took the hitch out of the box and held it up to my car to see if it was indeed the hitch I wanted. The vehicle is pre-wired. I couldn't find the trailer wiring harness. Ronnie double checked to see if the harness was suppose to come with the hitch because he didn't see it in the box. It was a separate purchase. Ronnie then took all the parts out of the box and loaded them into my Highlander. He also called me a day or two later to follow up and make sure the hitch went on smoothly. I am impressed with the service I received from Ronnie Napier. Thank you! More

I brought my Carolla in for recall work. The extended hours just for the recall work are good, however, you can never get through to the service department if you call them on the phone. The recall work hours just for the recall work are good, however, you can never get through to the service department if you call them on the phone. The recall work that was done was completed quickly. The only problem that I have is Marriann, the employee that enters the vin information in the computer and looks up the recall information insisted that only the 90L brake pedal recall work needed to be done, when I even received a letter in the mail stating that I also should get the 90H vacuum port work completed also. She would not schedule this work to be done and stated that because I did not purchase the vehicle in any of the specific states, that I was not eligible. That's funny. The letter specifically states that if I will be driving in any of the cold weather states listed, I could bring in my vehicle for the repair. I could not get both done at the same time and so I will have to make a second trip back to speak with a manager. More

Drove from Charlotte to Fayetteville to buy a Camry. Found many dealers had the same carbut but they had the best price. Tom the General Manager came by to give me an offer on my vehicle I had intended Found many dealers had the same carbut but they had the best price. Tom the General Manager came by to give me an offer on my vehicle I had intended to sell myself. His line was, we're the #1 used Toyota dealer in 4 states, i'm not letting your Tacoma get out of here if you're trying to sell it. He finally did. More

Purchased 2006 Camry in Aug 2006. I needed automatic to drive while recovering from an injury recieved in Iraq. The co-buyer picked up the car and Rick Hendrick titled the car in only the co-buyer's name. drive while recovering from an injury recieved in Iraq. The co-buyer picked up the car and Rick Hendrick titled the car in only the co-buyer's name. I have not seen the car since I deployed to Afghaistan and I have no legal rights to the car, even though I am responsible for the payments. I was listed first on purchase agreement and loan agreement. Finance company and North Carolina DMV have cooperated in attempting to correct the titling error. DMV states that Rick Hendrick has to call the state hotline to request a title correction. Rick Hendrick Toyota refuses to do so. I have visited the dealership multiple times. I have sent written requests, but they refuse to answer. They refuse to return the calls of my lawyer. They apparently have the attitude that military buyers will eventually leave the area and they do not need to resolve their issues. More