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Riggins Motor Co.

Poquoson, VA

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7 Reviews

781 Poquoson Ave.

Poquoson, VA

23662

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7 Reviews of Riggins Motor Co.

January 11, 2017

BEST DEALERSHIP WE'VE EVER BEEN TO We took our vehicles to Riggins for service and people are top notch! Always friendly, appointments on time and available for questions and if they do More

by CharleneABR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Riggins, Michael Riggins, Joe Pankoke
December 02, 2016

You Won't Go Wrong with Riggins Riggins Motor Co was recommended to us when my husband was transferred here in 1996 and we needed a safe second hand car for our daughter. They sold u More

by R&D K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. (Hunter) Riggins, Gary Riggins, Joe Pankoke
April 26, 2016

Best dealership! I would highly recommend Riggins Ford for both purchasing a vehicle and service. They have never failed our family. We have purchased two vehicles f More

by LCM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry, Joe
July 31, 2015

The Best Dealership Around Riggins Motors is the best dealership you could ever buy or have your vehicle serviced at! This family owned dealership makes you a part of their fami More

by ford escape,Lisa H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Riggins And Joe in service
May 27, 2014

Service department to busy to talk to customer on phone Called twice to find cost of a oil change. First time left name and number as operator requested and waited for 1+ hours for return phone call. Second More

by TinaRogereson
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tried to speak to someone from service/
Aug 20, 2014 -

Riggins Motor Co. responded

I am very sorry for your unpleasant experience you had with our dealership. We have one of the best records for customer satisfaction, however your experience was one that even the best store could not prevent. I remember calling you about 3:50pm that day. Unfortunately you were not the only call that had a long wait time. The week before we had terrible problems with our Verizon phone service, customers would not get thru to us at different times of the day, we could make calls out with no problem. Verizon came on Saturday morning on the Memorial Day weekend, and worked on the phones, when we opened back up on Tuesday the 27th-the day of your concern), we found we had problems getting calls in, but also we couldn't call out either. I had at 1 point 38 return phone calls to make that afternoon. Since we are a very small dealership, I did manage to get all the calls returned that afternoon, but instead of returning a call within 1 hour, I was at almost 2 hours returning calls. I personally accept responsibility that I didn't get your call returned timely, it certainly is not my intention to leave any customer waiting more than an hour to get a response for any question, quote or service appointment. I hope that you will allow us an opportunity to service your automotive needs in the future.

July 30, 2013

The Best in Hampton Roads by far. You are treated like family. Very comfortable to deal with no pressure. No waiting in blue red and green colored lines for service. More

by jcjobe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All
February 07, 2004

Riggins made it extremely easy to order a Ford from the factory. I told him what I wanted and he gave me an excellent deal right away, no haggling or dealing with salesmen needed. The car arrived promptl More

by allent
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Riggins