Riverhead Dodge Inc - Service Center

If there was a zero star rating that's what I would score them. Serives is horrible, I called and scheduled service for Friday, March 21 2025 8:00 am. The reason I wanted it looked at was my steering is ve them. Serives is horrible, I called and scheduled service for Friday, March 21 2025 8:00 am. The reason I wanted it looked at was my steering is very stiff when turning. I believe it's the lower intermediate shaft on my steering column to the electronic power steering unit. Possibly the EPS it's self. I have a warranty so I decided to bring it in. Riverhead Chrysler Dodge Jeep ram had my truck all day and never even looked at it. I was then told if I like I could pick it up and drop it off on Monday and they would look at it then. I do not recommend using Riverhead Chrysler Dodge Jeep ram for any service. The funny part is I've been thinking about trading in my ram and getting something newer because I just hit 100,000 Miles. In addition, my wife's car needed to be replaced because it's at 96,000 miles. After my experience today I would never do business with Riverhead Chrysler Dodge Jeep ram. More

Service department manager and receptionist at the new location are the worst. Brought my truck in the night before my scheduled appointment waited 2 days to hear back about a suspension diagnoses and was location are the worst. Brought my truck in the night before my scheduled appointment waited 2 days to hear back about a suspension diagnoses and was told we still haven’t gotten around to it and that they have vehicles ahead of mine that were walk-ins. What’s the point of an appointment if my vehicle is just going to sit. Currently picking up my vehicle and never going back! More

The service department is the WORST! Do ANYTHING to avoid Riverhead Dodge. We purchased out trucks from them and they will do anything to not cover warranty issues. GO to Browns in Patch Do ANYTHING to avoid Riverhead Dodge. We purchased out trucks from them and they will do anything to not cover warranty issues. GO to Browns in Patchogue! I will be! More

Absolute garbage. 2000 dollars for brakes when quoted 700. Charged extra money for using my credit card. New owners don't care. Bring back TJ. 2000 dollars for brakes when quoted 700. Charged extra money for using my credit card. New owners don't care. Bring back TJ. More

Purchased a used 2019 jeep Cherokee with 28,000 miles on it I put around 7000 miles on it had a shimmy in the front end. Brought it in for first oil change and was informed that it needed new front brakes a it I put around 7000 miles on it had a shimmy in the front end. Brought it in for first oil change and was informed that it needed new front brakes and rotors cost me $700.00. I feel that the car was sold to me with them knowing this issue. I Spoke to sale manager and he said the car is inspected by the service department and if it needed brakes they would have been done. When I spoke to service and told them how disappointed I was they agreed that I should have to put brakes on a car that was on its first oil change. But thier hands were tied ant that when they make suggestions to the sales department that they don't always take their recommendations. Will never ever buy a vehicle from them again. You spend 37,000 on a car plus 4500 on an extended warranty and taxes putting it close to 40,000 with financing and you end up paying for front brake job at first oil change. More

Absolutely the worst! !! Brought my 2021 Ram in for a battery issue, truck will die when it sits for 24hrs. Initially they did not listen to the symptoms I provided to them !! Brought my 2021 Ram in for a battery issue, truck will die when it sits for 24hrs. Initially they did not listen to the symptoms I provided to them. Then when I pushed for them to run tests on the truck they tried to make me pay for these tests if they couldn't find anything wrong. Truck has 12,300 miles on it & is still under original warranty & has an extended warranty on it!!! This was alarming to me & I had to get Ram Customer Care involved. I opened a case & they told me I shouldn't have to pay for any diagnosing or repairs. How many unsuspecting customers probably pay them while they also get reimbursed through Ram?!?! Received the truck back with a report of "could not duplicate". I have zero faith that the dealer actually ran the necessary tests. Wasted a week leaving my truck there with zero results! Truck still goes dead! Will never return to this dealer!!!!! More

NEVER go to this dealership - they are unprofessional and will take advantage of you when you bring your car in for service - And when you complain- they only care that you yelled at them over the phone. will take advantage of you when you bring your car in for service - And when you complain- they only care that you yelled at them over the phone. They are NOT interested in making things right. More

DECEPTIVE SALES TACTICS!Salesman outright lied and told DECEPTIVE SALES TACTICS! Salesman outright lied and told us certified pre owned extended warranty would cover everything, I’m sitting in a dealersh DECEPTIVE SALES TACTICS! Salesman outright lied and told us certified pre owned extended warranty would cover everything, I’m sitting in a dealership now with a flooded cab caused by a leaking 3rd brake light or rear window and I’m told that the warranty will not cover it, service dept in 2 different dealerships basically said that the salesmen use this deceptive bait and switch tactic to sell warranties, knowing that service dept will have to deal with the irate customers and not them. I’ll never spend another dollar at this dealer, they’ve lost my business forever. More

I brought the vehicle in for service and to look at a broken part. Although they completed the service, they damaged my vehicle and then refused to fix it. broken part. Although they completed the service, they damaged my vehicle and then refused to fix it. More

This was my second visit. It was easy to make an appointment. Everyone is very nice!!! The wait is not that long. I will go here for the life of my Jeep and my next one. Thankyou Riverhead Jeep!!! appointment. Everyone is very nice!!! The wait is not that long. I will go here for the life of my Jeep and my next one. Thankyou Riverhead Jeep!!! More