Riverhead Dodge Inc

Absolute garbage. 2000 dollars for brakes when quoted 700. Charged extra money for using my credit card. New owners don't care. Bring back TJ. 2000 dollars for brakes when quoted 700. Charged extra money for using my credit card. New owners don't care. Bring back TJ. More

If I could have put no stars I would have. I bought a 2017 Jeep Grand Cherokee back in October. It had just under 40,000 miles on it and was in excellent cosmetic condition. There was some noi I bought a 2017 Jeep Grand Cherokee back in October. It had just under 40,000 miles on it and was in excellent cosmetic condition. There was some noise when I test drove it and was told it was the water pump. Rocky said they would replace before handing it over. Then February came. The engine light goes on. I bring it my mechanic and he states it could be a recall so I should take it back to the dealer. He proceeds to change the oil and told me that someone put the wrong weighted oil in the Jeep. That would have been Riverhead Dodge. I call the dealership to get an appointment and speak to "Frank" after some back and forth he gets me in. A few days later he tells me that they need to charge me nearly $700 to take off the valve covers to find out whats wrong. NO, not fix it but to find out whats wrong. I said there is no way I am paying for that. It has less then 46,000 miles on it. I asked isn't there a power-train warranty on it? He said there is nothing he could do. I said that is bull**** and an engine isn't even broken in under 50,000. So I said so you are telling me I bought a piece of **** car from a piece of **** dealership? How is there no warranty? I will need to ask my lawyer friend about lemon laws. He said he called manager and said there is nothing he can do. I was livid but told "Frank" that I am not mad at you but the situation. I said that several times. I got a call several minutes later from a man who stated he was a manager of the dealership. He started right off by being rude and condescending. "Did you buy an extended warranty?" I said I did not. Why buy one and pay $1,000's for a car that has less then 40,000 miles it has to have a PTW. He called me an idiot and an xxx**** for not buying one. "Who buys a used car and not buy an extended warranty?" I said oh so now its a used car not a certified pre-owned car?" He kept cutting me off. Then he said who do I think I am calling his dealership a piece of ****. I asked "your dealership?" and he said "yes. I am the owner and you are going to get a lawyer?" I asked "Why did you lie to me about being a manager?" He said "I can say whatever the F*** I want" I said I did not say that I said I would talk to a lawyer friend about lemon laws. He continued to yell and curse at me. I had enough from this guy and hung up. I messaged JEEP corporate that night and through an online chat found out that the JEEP has a power-train warranty and is still covered for 1,000's of miles. I took it to Smithhaven JEEP and was treated like gold and the Jeep was fixed without delay. Riverhead Jeep are scammers and should be avoided at all costs. This review is looking pretty epic! Nice! More

Purchased a used 2019 jeep Cherokee with 28,000 miles on it I put around 7000 miles on it had a shimmy in the front end. Brought it in for first oil change and was informed that it needed new front brakes a it I put around 7000 miles on it had a shimmy in the front end. Brought it in for first oil change and was informed that it needed new front brakes and rotors cost me $700.00. I feel that the car was sold to me with them knowing this issue. I Spoke to sale manager and he said the car is inspected by the service department and if it needed brakes they would have been done. When I spoke to service and told them how disappointed I was they agreed that I should have to put brakes on a car that was on its first oil change. But thier hands were tied ant that when they make suggestions to the sales department that they don't always take their recommendations. Will never ever buy a vehicle from them again. You spend 37,000 on a car plus 4500 on an extended warranty and taxes putting it close to 40,000 with financing and you end up paying for front brake job at first oil change. More

Absolutely the worst! !! Brought my 2021 Ram in for a battery issue, truck will die when it sits for 24hrs. Initially they did not listen to the symptoms I provided to them !! Brought my 2021 Ram in for a battery issue, truck will die when it sits for 24hrs. Initially they did not listen to the symptoms I provided to them. Then when I pushed for them to run tests on the truck they tried to make me pay for these tests if they couldn't find anything wrong. Truck has 12,300 miles on it & is still under original warranty & has an extended warranty on it!!! This was alarming to me & I had to get Ram Customer Care involved. I opened a case & they told me I shouldn't have to pay for any diagnosing or repairs. How many unsuspecting customers probably pay them while they also get reimbursed through Ram?!?! Received the truck back with a report of "could not duplicate". I have zero faith that the dealer actually ran the necessary tests. Wasted a week leaving my truck there with zero results! Truck still goes dead! Will never return to this dealer!!!!! More

Great environment great workers would highly recommend this dealership to anyone Chris the sales manager and joe the finance guy great people to work with very friendly and had no problems. 100% would rec this dealership to anyone Chris the sales manager and joe the finance guy great people to work with very friendly and had no problems. 100% would recommend this place for anyone trying to buy a new/used Dodge,Jeep or Chrysler. More

NEVER go to this dealership - they are unprofessional and will take advantage of you when you bring your car in for service - And when you complain- they only care that you yelled at them over the phone. will take advantage of you when you bring your car in for service - And when you complain- they only care that you yelled at them over the phone. They are NOT interested in making things right. More

DECEPTIVE SALES TACTICS!Salesman outright lied and told DECEPTIVE SALES TACTICS! Salesman outright lied and told us certified pre owned extended warranty would cover everything, I’m sitting in a dealersh DECEPTIVE SALES TACTICS! Salesman outright lied and told us certified pre owned extended warranty would cover everything, I’m sitting in a dealership now with a flooded cab caused by a leaking 3rd brake light or rear window and I’m told that the warranty will not cover it, service dept in 2 different dealerships basically said that the salesmen use this deceptive bait and switch tactic to sell warranties, knowing that service dept will have to deal with the irate customers and not them. I’ll never spend another dollar at this dealer, they’ve lost my business forever. More

I brought the vehicle in for service and to look at a broken part. Although they completed the service, they damaged my vehicle and then refused to fix it. broken part. Although they completed the service, they damaged my vehicle and then refused to fix it. More

This was my second visit. It was easy to make an appointment. Everyone is very nice!!! The wait is not that long. I will go here for the life of my Jeep and my next one. Thankyou Riverhead Jeep!!! appointment. Everyone is very nice!!! The wait is not that long. I will go here for the life of my Jeep and my next one. Thankyou Riverhead Jeep!!! More

Everything was taken care of as requested and in a timely manner Car was returned clean and ready to drive home You guys are great! manner Car was returned clean and ready to drive home You guys are great! More