Riverside Buick GMC Cadillac

The service dept is a clown show. Take your vehicle somewhere else. I repeat go somewhere else! Take your vehicle somewhere else. I repeat go somewhere else! More

Letter to management at dealer with zero response from them. I start this letter with a photo that your service department in Cartersville is very familiar with. You see, my 2018 GMC Denali 1500 deve them. I start this letter with a photo that your service department in Cartersville is very familiar with. You see, my 2018 GMC Denali 1500 developed a problem where the fuel gauge would not go all the way to full as seen in the picture. This truck was purchased from you as a CPO vehicle in good faith and in agreement with your terms. This problem did develop late in the warranty period, but that was not the problem. I brought my truck to your service department with this issue either 3 or 4 times with no resolution and here is where the problems begin. Might I mention I live in Dallas, GA less than 2 miles from Hardy, but I purchased from you, 20+ miles each way per trip. First, your technician said he did not see a problem after he filled the truck with fuel and the gauge was as seen above after he filled the tank. Your service department involved GM but told them they did not see a problem and was there a fix? Do you now see a problem developing? Since your service department/technician did not see a problem, GM had no advice on a repair. I must tell you I was angered several times through this adventure with Riverside and the lack of support for me as a customer. I continued to complain and even called GM myself for some help. Next, one of your service people called me and said they were ordering a new fuel pump and sending unit in an effort to fix my truck, finally some hope. But No, Vicky called me back to say you were not going to “throw” parts at my truck in hopes it would fix it. That was my last visit there. About 2 weeks ago I took my truck to Hardy in Dallas, GA after speaking to their service advisor regarding the gauge problem. Hardy was able to quickly repair my truck and return the gauge to proper working order. I waited a few days to write this letter to gather my thoughts. My truck is now fixed and the fuel gauge goes all the way to full each time I fill up as it should. I traveled further than I had to in order to purchase my truck from you. I traveled further than I had to for each service visit. I traveled further than I had to in order to purchase a new set of tires from you. I made 3-4 visits for nothing while I argued with your service department. How much extra time and gas have I wasted, dealing with you? I’m not saying I will never come back but you have your work cut out for you to make me a customer again. More

I would not recommend this dealership for many reasons. The worst- it took 3 months to receive a tag, I had asked on two separate occasions to have the GM call me he never called. On delivery due to vari The worst- it took 3 months to receive a tag, I had asked on two separate occasions to have the GM call me he never called. On delivery due to various reasons I had asked if the $65k truck could be dropped off at my home they were unable. Soon after the truck had a defective tire, I reached out to the salesmen to see if the truck had hazard protection, he never contacted me. On the tag I contacted several times via email was supplied with incorrect information, after 3 months a sweet lady named Amy Pledger took 10 minutes and solved the issue. Very basic service issues couldn't be handled by this group. More

Great deal, honest and straightforward dealership. Worth the 6hr drive from Florida. I would recommend using them. the 6hr drive from Florida. I would recommend using them. More

Purchased a used truck at riverside GMC cartersville.30 minutes later I realized that the engine was knocking.They drove the truck themselves and agreed that the engine was knocking.They refused to make an minutes later I realized that the engine was knocking.They drove the truck themselves and agreed that the engine was knocking.They refused to make any repairs to the truck.I hold management responsible.Trade any where but riverside GMC cartersville. More