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Riverside Honda

Riverside, CA

4.8
387 Reviews
Call Dealership (951) 509-6565

8330 Indiana Ave

Riverside, CA

92504

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387 Reviews of Riverside Honda

July 15, 2023

Luis Serrano not a good service advisor. No communication whatsoever. Very frustrated with his services and the long time waiting. More

by m_villafuerte60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Serrano
Report | Print
Jul 19, 2023 -

Riverside Honda responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

Jul 20, 2023 -

m_villafuerte60 responded

When I told the problem with my car to Scott (who is one of the best advisors there) he immediately made an appointment for me at 7:00 am the next day Saturday with Luis Serrano since he was going to be off until the following Tuesday. I came to the dealer a little before 7:00am … Luis didn’t take me in until around 9:00 which is understandable… I sat there for hours and hours until passed 3:00 pm (more than 8 hrs wait) until I got notice what was going on with the car. Luis said it should be done by Monday… I had to call on Monday around 4:00pm since I didn’t know what happened, he said not going to be ready until Tuesday… Tuesday came and no notice again .. t remember Scott told me he was going to be back so I called him and he immediately check out and called me back and told me the car was going to be ready the following day, I had always take my car to your Honda service and I had never experienced this type of poor customer service. When I was about to leave I walked to my car to get my keys and of course Scott was there to apologize for something he didn’t do. But was nice of him.

Helpful
July 15, 2023

Not the dealer but the service advisor Luis Serrano did not provide me with good service. I have Scott for years and he provides excellent services (Scott off but make the appt for me with Luis) More

by m_villafuerte60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Serrano
Report | Print
Jul 19, 2023 -

Riverside Honda responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

Helpful
July 13, 2023

Great customer service. Cesar was very accommodating. Honda Service staff were all great and quick. More

by Si
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Garcia
Report | Print
Jul 18, 2023 -

Riverside Honda responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
July 13, 2023

Brought my car for service and Paul Hamilton was professional and provided excellent customer service. He explained everything to me before signing the documents. Thank you More

by restimarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hamilton
Report | Print
Jul 18, 2023 -

Riverside Honda responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
July 10, 2023

Facility was great! All employees were helpful. John our sales rep was awesome! Keep up the great work! More

by maria.reyes010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Schilling
Report | Print
Jul 13, 2023 -

Riverside Honda responded

Maria, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
July 04, 2023

Always get excellent service at Riverside Honda. I could go somewhere closer but I go to Riverside because the quality of service and thank you to my service manager Mr. Paul Hamilton. When ever I n More

by Maxcine111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hamilton
Report | Print
Jul 04, 2023 -

Maxcine111 responded

Excellent service

Jul 04, 2023 -

Maxcine111 responded

Glad I went to Riverside Honda.

Helpful
June 24, 2023

Is just simple the best service honest,professional, care a bout customer, that's the key 🔑 to made customers happy and welcome again. Thanks riverside hondr= More

by Arthurgtz
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Garcia, services
Report | Print
Jun 28, 2023 -

Riverside Honda responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and I'm glad we achieved that. Once again, I appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful 1
June 20, 2023

Good job got in & out in Good time love this . ..and they where cheaper that other shops More

by Dudleydorite65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
Jun 23, 2023 -

Riverside Honda responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
June 17, 2023

Best Honda Dealership! Always come here to have bother of my Hondas serviced. Natalie is not just polite but she is very knowledgeable and knows the brand really well and More

by Mike Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Perez
Report | Print
Jun 22, 2023 -

Riverside Honda responded

Thank you for taking the time to write about your experience with us, Mike! At Riverside Honda, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Natalie was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
June 17, 2023

Excellent customet service , i highly recommemd , irwin was service representive He wss amazing on getting commincation done and approaching the repair goal in timly manner More

by Nayer19792000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irwin
Report | Print
Jun 22, 2023 -

Riverside Honda responded

We appreciate your kind words! I am glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! I look forward to your next visit. Take care. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

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