Rob Sight Ford - Service Center

I noticed the message still says "change oil soon" but I think that will go away. If it doesn't I'll take the car back in. Service adviser Craig Touchstone was extremely courteous and helpfu soon" but I think that will go away. If it doesn't I'll take the car back in. Service adviser Craig Touchstone was extremely courteous and helpful. I am looking for a dealer I can trust, and the face of a dealer is often the service adviser. Craig did an excellent job of creating favorable first impressions. Because of this good experience I will definitely be back. More

24000 mile service, oil change and tire rotation. Quick Easy Great Value. Even the location was overshadowed by the prompt courteous service. Again a positive experience. Easy Great Value. Even the location was overshadowed by the prompt courteous service. Again a positive experience. More

Just another great experience with this dealership! They took care of my problem without any question. The service guys are always wonderful to work with and extremely helpful. took care of my problem without any question. The service guys are always wonderful to work with and extremely helpful. More

I purchased my 2005 Mercury Sable used. I have only had my car serviced with Rob Sight and have always been satisfied with the service they provide. my car serviced with Rob Sight and have always been satisfied with the service they provide. More

I called at 11am and they got me in by 2pm. Roger kept me informed on their progress and had the car washed and ready to go in a little over an hour. Great service Jack Edwards informed on their progress and had the car washed and ready to go in a little over an hour. Great service Jack Edwards More

My experience at the Rob Sight (Service Center) over the past three years has always been excellent. The people there are always friendly and responsive to my needs and requests. If I have needed a ride to past three years has always been excellent. The people there are always friendly and responsive to my needs and requests. If I have needed a ride to and from work while my car is being serviced--they come through. My most recent visit was an unscheduled one. I was taken care of quickly and back on my way with peace of mind the repair was done right. Each of the Sales Managers I've worked with fully explains the required service (before and after) and what the cost will be. I live in another city with a Ford/Lincoln dealership and have not had the same positive experience with that service center; so I now only take my business to the Rob Sight location where I know I can trust their word and work. Keep it up! Thank you for the opportunity to tell my story! Shannon Deines More

The service was not acceptable. I was advised the parts for my car would be in on Monday. I had planned to leave town for the holiday to travel out of state Monday night. Was told the parts didn't come for my car would be in on Monday. I had planned to leave town for the holiday to travel out of state Monday night. Was told the parts didn't come however they would be in express on Tues. by 9:30 and my car would be ready no later than 12:30 pm. I received call at 12: 37 pm. When I arrived at the dealership apx. 1 pm an was told my car was ready. I did NOT even get out of the dealership parking lot and the problem I brought my car in for was NOT fixed. All the screens, navigation were still black and dead. I drove back up to the service area and I asked if anyone had even looked at or tried the system and was told yes several times. I asked then why does it not work. He got in and saw the same problem. He then stated oh they forgot to do something. I obviously was not happy. He told me he would take the car and stay with it and it would only take ten minutes! I waited in the waiting room. One and half hours later, they service man came and got me and said it was fixed. Well I got in my car again, and this time again, not everything worked. Then he worked with some programing and it finally worked. What kind of workmanship and management of the service dept. is this? Awful! I now was one and half days late on my trip! I 'd taken time off of work and wasted all my time. Needless to say, I am not happy. I am however Very HAPPY with Mr. Singer the sales man who sold me the vehicle. He came and visited with me. More

Continue to be pleased with service of this dealership; for example, on November 21, 2011 I had an emergency and reached Erik Davidson, who was "customer focused" and very responsive in taking care of the for example, on November 21, 2011 I had an emergency and reached Erik Davidson, who was "customer focused" and very responsive in taking care of the emergency. More

I have always been treated fairly and with respect at the Rob Sight Ford dealership, no matter why I was there. This time, I arrived at about 5:10 PM (the store normally closes at 6:00 PM) to drop my 2003 Fo Rob Sight Ford dealership, no matter why I was there. This time, I arrived at about 5:10 PM (the store normally closes at 6:00 PM) to drop my 2003 Focus off for 125,000 mile maintenance (just a routine The Works oil change package, since the fuel filter had been replaced at about 90,000 miles). Erik was sure they could get my car in right away, and have it done by 6. It was slightly after, when he brought my completed work order, and he also let me know that they used the oil change credit on my Ford Advantage account, so the whole thing was free. I appreciate that the tech who worked on my car probably had to stay a few minutes late, as well as Eric. I am very happy with the work I've had done on my car here over the years, and recommend Rob Sight whenever I can. More

This particular time my 2008 Ford Taurus had to go in for a bad cam phaser. It seems particularly early for an engine component to die, the car having 57k miles. However, that issue was repaired and under a bad cam phaser. It seems particularly early for an engine component to die, the car having 57k miles. However, that issue was repaired and under warranty fortunately. My concern is with the steering of the car. It makes a grinding noise when turning right and accelerating. The vehicle sounds like an old rusted out hoopty. When I brought the vehicle in for that, I was told about the sound, "We hear that all day," by the service manager. There have been numerous issues with this Taurus. I can tolerate issues, somewhat. But if the prevailing standard of quality is to accept such things, I really will have to consider something other than Ford for my next vehicle. More