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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,776 Reviews

1,776 Reviews of Robert Brogden Buick GMC - Service Center

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November 21, 2018

General Car Maintnance Quick, reliable service with a full series of car checks as part of a routine oil change/tire rotation. They also offer snacks in comfortable waiting More

by RBANNIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Carey, Kristen McCullough
Nov 26, 2018 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Craig Blacklidge - General Manager - (913) 782-1500

November 20, 2018

Great Service, resonable prices, Keep up the good work. Great Service, Great People, I do all my service here and will continue to do so in the future. Cody and Kristen have always been a pleasure to work w More

by JBURKEEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Carey, Kristen McCullough
Nov 20, 2018 -

Robert Brogden Buick GMC responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Regards, Craig Blacklidge - General Manager - (913) 782-1500

November 20, 2018

Not impressed. When we told them we wanted to go across the street and eat lunch while they did my oil change, They said if we left it would move from a 1 hour wait More

by Penny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure, Cody Carey
Nov 20, 2018 -

Robert Brogden Buick GMC responded

Pennny, I'm sorry to hear that your last service appointment took longer than expected. We try our hardest to get our customers in and out as quick as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

Nov 20, 2018 -

Penny responded

Craig, it's not about rushing. It's about not moving me out of my appointment spot because I am not sitting in your waiting room. I had an appointment that they said when I arrived would take an hour until I told them I was going to lunch. He said, in that case it would be two hours. WTH.

November 18, 2018

Great service They have great service and always timely. They are not pushy but informative! Clean waiting room and other facilities are clean. Always let you know More

by gburke94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Carey, Kristen McCullough
Nov 19, 2018 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Craig Blacklidge - General Manager - (913) 782-1500

November 18, 2018

drove by for a quick oil change and you guys accormodated me Appreciate your service. Good customer service, Keep the good work. Drove to Chevy McCarthy before coming to you guys and you accommodated me in for s More

by kkinyae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Carey
Nov 19, 2018 -

Robert Brogden Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Craig Blacklidge - General Manager - (913) 782-1500

November 14, 2018

Friendly staff, excellent service I always receive excellent customer service from the folks at RB GMC. From the service reps to the shuttle service, I have always been treated very w More

by taylorj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy (service rep) & Annette (shuttle driver), Kristen McCullough
Nov 14, 2018 -

Robert Brogden Buick GMC responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Craig Blacklidge - General Manager - (913) 782-1500

November 14, 2018

Amazing They are friendly and professional. Always get in with ease and the accommodations are awesome!! They fix the problem right the first time! Best in bu More

by KCLASHES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Vaughn, Cody Carey, Kristen McCullough, Don Davis, Ben Turner, Stuart Williams, Mark Stant II
Nov 14, 2018 -

Robert Brogden Buick GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Best, Craig Blacklidge - General Manager - (913) 782-1500

November 12, 2018

Unexpected car problems I pulled into the service department unexpectedly late on Friday afternoon because my car very suddenly stopped shifting and couldn’t be driven. I was More

by DEBORAHCLEMMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerramie
Nov 12, 2018 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Craig Blacklidge - General Manager - (913) 782-1500

November 11, 2018

Fast, honest, great customer service and great pricing Everyone at Robert Brogden was over the top friendly, polite, and what stood out to me the most was that every employee I saw seemed legitimately hap More

by Ellie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preskuf Taylor, Johnny Vaughn, Cody Carey, Kristen McCullough, Don Davis, Phil Skid, Prince Spencer, Andre Upshaw, Sam Scire , Stuart Williams
Nov 12, 2018 -

Robert Brogden Buick GMC responded

Wow- thank you for such a wonderful review, Ellie!. Please don't hesitate to call if we can help with anything at all. We look forward to working with you again! Best, Craig Blacklidge - General Manager - (913) 782-1500

November 09, 2018

Oil change and tire rotation Did an excellent job on servicing my 2018 GMC Canyon!!!! Service appointment right on time. Got me out in a little over an hour Perfect timing. More

by RMILROY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Jackson, Cody Carey
Nov 12, 2018 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Craig Blacklidge - General Manager - (913) 782-1500

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