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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.2
1,779 Reviews

1,779 Reviews of Robert Brogden Buick GMC - Service Center

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October 19, 2018

Great Service ! I have been coming to Robert Brogden for more years than I can remember. Have bought 10 cars from them for both my wife & myself. I always bring my ca More

by BJCOMO2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen McCullough
Oct 22, 2018 -

Robert Brogden Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Craig Blacklidge - General Manager - (913) 782-1500

October 19, 2018

Repair left front seat The repair was done in a satisfactory manner. The part had to be ordered. When the part came in, we were contacted and the work was done on time. More

by RECARLSONKC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Carey
Oct 22, 2018 -

Robert Brogden Buick GMC responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Craig Blacklidge - General Manager - (913) 782-1500

October 18, 2018

They made the process very easy. It was a painless process to bring my newly purchased vehicle in for service. I explained what I felt the car doing, and they listened carefully and More

by wnunn2635
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Myers, Kristen McCullough
Oct 18, 2018 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Craig Blacklidge - General Manager - (913) 782-1500

October 17, 2018

Well Done and On Time I am well pleased with the service center at Robert Brodgen Buick GMC. Getting an appointment is easy. My vehicle is always in and out as per their More

by GLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Beaver
Oct 17, 2018 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Craig Blacklidge - General Manager - (913) 782-1500

October 17, 2018

Took longer than I expected but excellent customer service. Your waiting room television is set on some sort of loop and if you have to be there for a couple of hours it would ha e been nice for the dealership More

by martin.sharon.ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Carey
Oct 17, 2018 -

Robert Brogden Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Craig Blacklidge - General Manager - (913) 782-1500

October 16, 2018

Falsely charged but has been corrected I brought my Sierra truck in for a oil change and transmission service last Saturday afternoon. I was called and given my costs over the phone and wa More

by gpope24748
Recommend Dealer
Yes
Employees Worked With
The service writer I used is not listed
Oct 17, 2018 -

Robert Brogden Buick GMC responded

I truly am sorry to hear this feedback. Our goal here at Robert Brogden Buick GMC is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

October 14, 2018

FIve star rating says it all. Schedule set and kept in timely and professional manner. No waiting beyond the expected time to perform said maintenance. Plus made purchases beyond s More

by HMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence Cahill, Cody Carey
Oct 15, 2018 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Craig Blacklidge - General Manager - (913) 782-1500

October 13, 2018

They love me n my car!! I love my service girl!! Kristen always takes care of me from making the appointment, to letting me request my favorite mechanic Ryan, to making sure More

by carrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen McCullough
Oct 15, 2018 -

Robert Brogden Buick GMC responded

Thank you for the five-star rating, Carrie! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best, Craig Blacklidge - General Manager - (913) 782-1500

October 12, 2018

Great job trouble shooting a difficult starting problem The service team did a great job identifying that my windshield was leaking and created a short on my fuse/breaker panel which disabled my vehicle. A More

by PapaG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerimy - Service Adviser
Oct 15, 2018 -

Robert Brogden Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Craig Blacklidge - General Manager - (913) 782-1500

October 10, 2018

Very quick and courteous Every time I have to visit the dealership everyone is very courteous and on top of things at all times at getting things done as quick as possible More

by dalesutton58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scotty Smith, Kristen McCullough
Oct 10, 2018 -

Robert Brogden Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Craig Blacklidge - General Manager - (913) 782-1500