Roberts Motors

Easy and Enjoyable Biying Experience Very easy and enjoyable experience buying a new 2018 Ford Focus from Marcus Watson at Roberts Motors! Marcus spend extra time and effort to be absolut Very easy and enjoyable experience buying a new 2018 Ford Focus from Marcus Watson at Roberts Motors! Marcus spend extra time and effort to be absolutely sure that we were comfortable with our purchase and knew how to use the features on the new car. The financing portion was also smooth and easy! Highly recommend Roberts Motors and especially Marcus Watson and the rest of the team that made buying a new car an easy and enjoyable experience!! More

Wonderful dealership We have worked with Riberts Motors since 1984. I just purchase a new Ford Taurus from Marcus Watson. He was great and very knowledgeable. He got us e We have worked with Riberts Motors since 1984. I just purchase a new Ford Taurus from Marcus Watson. He was great and very knowledgeable. He got us exactly what we were wanting. The service department is also always honest and up front with us. We are very pleased with our experience. More

Painless experience and excellent customer service Jeff Allen was an excellent salesman. I was unsure what kind of car I wanted. I explained to him what I was looking for and he found the perfect car Jeff Allen was an excellent salesman. I was unsure what kind of car I wanted. I explained to him what I was looking for and he found the perfect car for me. It was a great experience from start to finish. Tony in financing was amazing also. I would highly recommend. More

Quick, friendly and painless I went in to Roberts with a pessimistic attitude, thinking I was just chasing a pipe dream. I was met by Marcus Watson with a huge smile and a 100% op I went in to Roberts with a pessimistic attitude, thinking I was just chasing a pipe dream. I was met by Marcus Watson with a huge smile and a 100% optimistic attitude and refused to give in to my negativity on getting approved. Not only did he exceed my expectations as a salesman, but EVERYONE(especially Kevin Steiniger who was just as awesome and was actually rooting for me to get the car) exceeded my expectations of Roberts. All salesmen greeted me as if they were the ones selling me a car; happy, friendly and just down right awesome attitudes. Needless to say, they took great care of me and got me behind the wheel of the exact car I wanted; 2015 Ford Taurus Limited in less than 24 hours. (Marcus called me every time a car that fit the description of the one I wanted came in and finally, the exact one I wanted came in and he had me come down... I was sold.) Let's not forget the service team who had one of the best detailers I have ever seen (Tim Cunningham). Also, customer service manager Anna was beyond helpful as she assisted Marcus in getting me down to Roberts to see the car that I wanted to buy. Hands down the best dealership as far as attitude and friendliness goes. More

New Ford Escape I purchased a 2017 Escape Titanium from Roberts Ford in Alton. The entire experience was stressfree and enjoyable. The team I worked with were prof I purchased a 2017 Escape Titanium from Roberts Ford in Alton. The entire experience was stressfree and enjoyable. The team I worked with were professional and know the products. Salesman Jim Hogg did a wonderful job from the first greeting to handing over the keys. Sales manager Kelsey Murphy worked diligently to get me the best value for my trade. In the finance office, Anthony Schomburg wrapped things up quickly without any nonsense or high pressure tactics. More

Great Sales and Service I wanted to take the time to thank my Salesman Kevin Steiniger for a great sales experience and following up on all my details from Floor mats to Rem I wanted to take the time to thank my Salesman Kevin Steiniger for a great sales experience and following up on all my details from Floor mats to Remote Starter. I am very fussy about getting stuff done right, and Kevin Steiniger made sure it was all done from start to finish. I recommend his good nature and easy going, no pressure, way of dealing. Our sales experience happened out of a negative necessity but he helped flip that to a positive. I also can't thank the finance office enough, Mike is an amazing and truly kind man who will go above and beyond... if people want to work this hard to make you happy, I recommend giving them your money! I wanted to also thank my Service advisor and shop tech who worked on the old car that needed to be replaced, they were amazingly patient and knew their stuff. I recommend this dealership highly... they take the time and patiently work with you in every way, from service to sales. Don't be afraid to call them, I'm glad I did! More

Alan answered all my questions,to be sure we were ordering the car I wanted.No sales preassure,just a good frind helping me order my new Escape,.Thank's Alan ordering the car I wanted.No sales preassure,just a good frind helping me order my new Escape,.Thank's Alan More

Every time I take my vehicle into Roberts Motors everyone is very friendly. The service department always does a great job and the wait is never very long. And if there is a problem they talk to me before do is very friendly. The service department always does a great job and the wait is never very long. And if there is a problem they talk to me before doing anything. I highly recommend Roberts Motors for all their services More

My 19 year old son was trying to be an adult and buy his own truck. He took a chevy truck that should have been worth 6500-7000 and they gave him 4000. Stay far away from this dealership and salesman Jason. own truck. He took a chevy truck that should have been worth 6500-7000 and they gave him 4000. Stay far away from this dealership and salesman Jason. He could have sold it on craigslist for 8000-8500 prob would have sold for 7500-8000. Jason fast talked a 12/12000 that only pays 15% p/l and smiled the whole way through. Over the past 6 years I've bought 4 autos and everytime Roberts Motors has been 1500-3000 higher then other dealers in the area.... STAY FAR AWAY.... More