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Rockaway Chrysler Dodge Jeep Ram

4.0

64 Lifetime Reviews

550 Burnside Avenue, Inwood, New York 11096
Call (516) 778-9100

Top Reviewed Employees

Daniela Rodriguez, BDC Manager, Rockaway Chrysler Dodge Jeep Ram

Daniela Rodriguez

BDC Manager
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Latest Reviews

April 23, 2017

"Stay Away!"

- Isaac Richter

Stay away! I made an appointment to return a lease and look at a new car. I called a week in advance to make sure they had room and would take the car. I show up to my appointment and they keep me waiting about an hour. No problem, I get it, sometimes things get busy. But then, when I tell them I have another appointment and my ride is coming, the manager comes out and says they will only take the car back if I lease a new car from them today. I told him I would have to come back because I had other appointments. They refused to take my car! I understand dealers are under no obligation to accept lease returns, but if I call ahead and confirm an appointment, how do you "forget" to mention that you'll only take the car if I buy a new one. You didn't forget. This is how you treat your customers. If they'll lie to get you in the door, they will lie to you on the showroom floor.

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Employees Worked With

Manager

November 28, 2016

"PLACE IS A JOKE DONT WASTE YOUR TIME!!"

- Alongi19

Went to Rockaway Jeep to get a price quote on a Jeep. In order to be helped I needed to give my license and I did then after salesperson copying all my information he proceeds now to tell me he still cannot give me a quote unless he runs my credit!!!! Is this guy for real!!! I have bought and leased many many cars never was I given an attitude by a sales rep no less run my credit to get a price!!! They can keep their Jeep!! Dont waste your time at this unprofessional dealership!!

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Employees Worked With

John

November 03, 2016

"Sales person Nelson very unprofessional, ghetto, & low class"

- Jetmechanic77

Very disappointed with Rockaway Jeep and Dodge. I had a bad altercation with the sales person (Nelson) to the point he almost ASSULTED me and used such an extreme profound language. Told me to go F**k my mother, Really??!! Real ghetto and low class. It was all caught on my cell phone. The man seems to be mentally unstable. I made a report with his manager ( Mr. Armstrong) and FCA jeep corporate. Will also put the video of his behavior on youtube and all social media sites. This guy needs to be FIRED!!! To my understanding this wasn't the first time Nelson has done this before. STAY AWAY!!!!

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Employees Worked With

Nelson

Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Television
  • Valet Parking
  • Vending Machines
Rockaway Chrysler Dodge Jeep Ram, Inwood, NY, 11096