Rockdale Country Ford

Great Purchase Everyone at the dealership was friendly and helpful. All of my questions were answered and it didn't take long at all to finish the paperwork. Everyone at the dealership was friendly and helpful. All of my questions were answered and it didn't take long at all to finish the paperwork. More

Good people Like doing business with friends. I'll buy my next vehicle from Rockwall County Ford because these folks care enough go the extra mile. Go see for y Like doing business with friends. I'll buy my next vehicle from Rockwall County Ford because these folks care enough go the extra mile. Go see for yourself. More

Super Very courteous. My first visit to this dealership after visiting others. If looking for a ford I would recommend this dealership over others. No press Very courteous. My first visit to this dealership after visiting others. If looking for a ford I would recommend this dealership over others. No pressure and very willing to work with you. More

Experience was good Always courteous and would recommend Rockdale Ford service to friends...I have only used the service department.. Paul was very helpful letting me kno Always courteous and would recommend Rockdale Ford service to friends...I have only used the service department.. Paul was very helpful letting me know about the website to get coupons in the future. Thanks More

Helpful In and out on the deal very friendly open door type of business .i will be going back for the next one and will spread the word to everyone In and out on the deal very friendly open door type of business .i will be going back for the next one and will spread the word to everyone More

Great help. Awesome attitude. Good experience. Everyone that was involved in helping me with the purchase was more than helpful and did everything they could to get me the best deal. Everyone that was involved in helping me with the purchase was more than helpful and did everything they could to get me the best deal. More

Super day Have a wonderful experience today at Rockdale country forward with the salesman Drew he explained everything to me for a test drive and all the option Have a wonderful experience today at Rockdale country forward with the salesman Drew he explained everything to me for a test drive and all the options I had he in the sales manager were very great on doing their job thanks a lot May God continue to bless you your friend Mike More

Great responsive informed courteous service I liked Rockdale's prompt responsive communication. They gave me a great rate for my used truck and got me in the new one I wanted. They do not waste I liked Rockdale's prompt responsive communication. They gave me a great rate for my used truck and got me in the new one I wanted. They do not waste your time. These are courteous and considerate professionals. More

Service was good Fast, friendly manager and did great work on my Truck. Set appointment and took it in when I pulled up. Thanks for the fast return of my truck Fast, friendly manager and did great work on my Truck. Set appointment and took it in when I pulled up. Thanks for the fast return of my truck More

Get everything you need before you sign Purchased a CERTIFIED used car. Prior to purchase we had great customer service. When we picked up the car, four hours from our home and in pouring Purchased a CERTIFIED used car. Prior to purchase we had great customer service. When we picked up the car, four hours from our home and in pouring rain, I was guaranteed everything worked. Salesman told me the car was taken to "sister Chevy dealership" to verify everything? On our way home it was apparent the AC did not work. I assumed it needed to be charged. Wrong! Cost me 1700 dollars to fix the AC system, new compressor. Also two transmission hoses were bad and needed a transmission flush- fluid looked like oil. My husband immediately contacted the dealer to negotiate what could be done. The salesman was not able to help and told my husband he would need to talk with the manager. After many attempts to call the manager my husband told him the situation. The manager told my husband he would talk the issue over with the owner. After that none of my husbands calls have been returned. When my husband calls excuses are made. Bottom line- we are stuck with the total bill and without the customer service promised. I understand the car had no warrenty but I believe they had to know the AC did not work. Certified apparently means nothing at this dealership. Be very careful you check everything fully. If there is a problem once you drive off the lot your customer service will end. We are in the process of a BBB complaint as well. We have been happy used car purchasers before but not from this dealership. More