My girlfriend and I tried to buy a used 2010 Audi A4 from Rockvill Audi, and had a very unpleasant experience - full of fraud from beginning to end. I would recommend those who wanted to be honestly treated go to other dealerships.
For those who don't want to read through the whole review, the unpleasant experience includes:
- salesman lying about the features of the car, and showing us the inflated KBB price based on features that are not included in this car;
- after we and the dealer agreed on a price, and we confirmed to pick up the car on the evening, the dealer called in the middle of the day saying they sold the car to someone else at a higher price;
- not wanting us to take the car to a mechanical inspection.
OK, here comes the whole story.
We found a used 2010 Audi A4 on the dealer's website, and went there to test drive the car. After that we sat down to negotiate for price. With a computer screen displaying the dealer's website, the salesman (let's call him TN), said, "Our price is the TruePrice, meaning that THIS IS THE BEST PRICE, MUCH LOWER THAN ANY OTHER DEALERS AND YOU DON'T NEED TO GO THROUGH THE WHOLE PROCESS OF BARGAIN." Then TN showed us a printed KBB webpage, showing that the lower end of the fair price on KBB is higher than the TruePrice he was asking for. We asked TN to get the KBB price step-by-step online, and we noticed that he selected several packages when setting the features, including Premium Plus package (worth $3000+) and S-line package.
We were wondering if these packages actually were included in this 2010 A4, but didn't have a way to verify. At that point another salesman passed by, and we asked him if he could provide a detailed feature of this 2010 A4. He returned in a few minutes with a piece of paper, and it turned out that this A4 is the most basic A4 model, only added heated seat and bluetooth. Then we asked TN to go through KBB again without those unexisting features, and the KBB fair purchase price dropped by $2000. This was irritating that he lied about the features. "So what about the TruePrice?" We asked. TN said, "This is just a trademark, EVERY DEALER DOES THIS." So we asked for a price in the middle of KBB's fair purchase range, and he refused.
A month later, we received an email from TN, saying that the online price of the 2010 A4 has dropped by $1000. So we asked for a bit less than what we originally asked for. He replied no. On the next day (which is today), he replied saying that he can do the price we asked for. In his email he said, "Congratulations! We have committed to your terms of [the price we asked for] out the door price. [A few sentences about the documents he needed.] I am glad that we could earn your business." We emailed him saying that we will come the next evening, and he replied yes.
At 9am today, we called to ask if we can take the car to a pre-purchase inspection. TN said he needed to ask his manager. At 9:30am, TN called, saying that the car was being sold to a walk-in customer, who was paying $1000 higher than we asked for.
This is ridiculous, as the dealership knew we'll be coming this evening to buy the car. We called the front desk of Rockville Audi, and got transfer the salesman who was selling the 2010 A4 at that time (TN was off that day). The salesman who should be selling the car just then seems to have no idea what we're talking about - he helped us to check online and their database to see if the car was sold, and it was NOT.
Finally, we got transfer to the manager. The manager said things like "we don't reserve used car for anyone", "this is first-come, first-serve", without addressing the issue that he knew we would come in the evening to buy the car. We were pissed off because he not only "broke his promise" to some extent, he did not even let us know before agreed on selling the car to someone else. This is like using us as a back-up buyer for his cars.
Also, this left us with the suspicion that actually there was not such a walk-in customer. The dealership simply didn't want us to take the 2010 A4 to inspection, or changed their mind and didn't want to sell us at a price we previously agreed on. I checked online just now (5 hours after receiving the call that the car was being sold), and the car is still available.
So, to sum up, we'll never come there again, and would suggest others who want to be treated honestly, DON'T GO TO ROCKVILLE AUDI. They lie about car features, lie about KBB pricing, saying you can come pickup the car one day and change their mind the next day.
I Recommend This Dealer:
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