Rockwall Chrysler Jeep Dodge RAM

Service representative was professional, pleasant and very attentive to my needs. Followed up on my request quickly and kept me informed on the status of my vehicle. very attentive to my needs. Followed up on my request quickly and kept me informed on the status of my vehicle. More

Yes I went to Rockwall Dallas to have a oil change nothing was wrong with my tires sensors after they're Point power check on the vehicle I was to heading home and my tire sensor went out and I had j nothing was wrong with my tires sensors after they're Point power check on the vehicle I was to heading home and my tire sensor went out and I had just changed the 4 tire sensors when I put on new brake shoes and pads in April 2024 and it cost me $50 to get a new sensor on the way home I am upset about that nothing was wrong before they checked my tires More

Great experience getting my vehicle repaired. I was informed the whole process and my truck runs great. Awesome job:) I was informed the whole process and my truck runs great. Awesome job:) More

This dealership did everything to take care of me! I was expecting something totally different when I worked with and meet the staff. I took my car into the service department. I had a brief discussio I was expecting something totally different when I worked with and meet the staff. I took my car into the service department. I had a brief discussion with Christina Rico. She started my car and instantly diagnosed one issue I was having! I got that resolved along with several other issues and my car is running smooth once again. I was surprised by the quick turn around in terms of the car being worked on and returned to me! I can say this without hesitation, the service department so impressed me that I made an appointment to come back to get more work on my car done. The perceptions about auto dealerships was quickly erased. I will no longer go anywhere to get my car serviced! More

Justin always takes care of my trucking needs. I trust him. I’m thankful for the service he provides each time we cross paths. I can’t take my truck anywhere else. I trust him. I’m thankful for the service he provides each time we cross paths. I can’t take my truck anywhere else. More

Their service advisors are always friendly and straightforward. . Our car was serviced quickly and everything was well done. straightforward. . Our car was serviced quickly and everything was well done. More

I have had nothing but challenges with this dealership to the point I was ready to move away from my RAM and to Ford out of sheer frustration. My truck was under warranty and within about a 3 month span wen the point I was ready to move away from my RAM and to Ford out of sheer frustration. My truck was under warranty and within about a 3 month span went in 5 different times all because of the same issue. Each time it was a challenge to get a rental, there were delays before they could even look at the issue (costing me money for the excess rentals)-even if there was a rental available. The lack of ownership and ensuring quality servicing of the truck caused me to be put in bad situations multiple times to the point I couldn't trust driving my truck more than 15 min out from my house. After the last time, my truck broke again and I called Dodge City Mckinney to help. Within a matter of hours, had me in a loaner vehicle, and within a few days had my truck up and running and there hasn't been an issue since. Fast forward, I am now getting constant emails about warranty services they want to perform on my truck which have already been resolved (yes, I drive to McKenney which is an hour away for all services now). I have asked to be removed from the emails multiple times and each attempt has been ignored. While I cannot speak to the Sales department, the Service Department is well known in Rockwall for their lack of ownership and causing more issues than providing-which is how I was referred to Dodge City McKinney by multiple local RAM owners. Looking at some of the other reviews, it looks like other owners have had more positive experiences than I have, but at this point, I don't intend to return to Rockwall Chrysler Jeep Dodge. More

Quick service, excellent work. Very friendly associates with prompt attention to my needs. Fixed my vehicle issues. Very friendly associates with prompt attention to my needs. Fixed my vehicle issues. More

Any business is about customer service, the people who work with upon arrival and the quality of work done. Once again Jeep did not disappoint. This was my first time to a dealership in Texas and the se work with upon arrival and the quality of work done. Once again Jeep did not disappoint. This was my first time to a dealership in Texas and the service rep was great. More

Service on my vehicle was performed and finished sooner than promised, and of great importance to me, I was kept well informed along the way by Erica the service advisor. There seems to have been a chang than promised, and of great importance to me, I was kept well informed along the way by Erica the service advisor. There seems to have been a change at this dealership in the way they they perform service and take care of the customer. I have usually dreaded taking my vehicle in for service here but the positive changes are a welcome surprise. More