Rocky Top Chrysler Jeep Dodge

Scheduled an appointment for an oil change at 11:00 on a Friday. Told Kenneth that my husband and I were going to lunch. He informed me that I would receive a text when my car was finished and they would ca Friday. Told Kenneth that my husband and I were going to lunch. He informed me that I would receive a text when my car was finished and they would call if there were any issues. Husband picked me up and we went to lunch. Came back to the dealership around 11:45. No text yet. My husband and I in the lounge for a 30 minutes. Could see my car sitting in a parking spot outside the service center. I had errands to do. Went to my car and got something out of the back. Someone saw me go to the car, get something out and get in my husbands car. Didn’t say anything. I took husbands car to do errands. Still no text or call. Finally at 1:04 my husband asked about my car. They said it was ready. Paperwork said it was done at 11:22. No text. No call. How long does an oil change take? Can you do it in 20 minutes? I called to express my concern about the lack of communication. They blamed it on someone going to lunch. They need better communication with customers and amongst themselves!!! More

Got me in and did what was requested in very short time frame and had part needed in stock. frame and had part needed in stock. More

Made an appointment for oil change. Took it there and told them I also wanted them to check out a rattle in front end and a hesitation when starting from a stop. Service guy told me it Took it there and told them I also wanted them to check out a rattle in front end and a hesitation when starting from a stop. Service guy told me it would be a 200 dollar diagnostic fee. I told him no. When they were done he charged me the 200 fee. After arguing with him I spoke with sales manager. He waived the fee and I left. Service guy also told me they didn't do an oil change, I asked why and he said I didn't tell them to. I said why then did I make an appointment for an oil change and the lady who booked the appointment told me the appointment was set for Saturday at 1pm. It should have been in the computer system that I had an oil change appointment. They also told me I had valve cover leaks and oil pan leaks which they wanted to charge me 3600 for. They showed me where oil was leaking. Funny how there are no signs of an oil leak on my driveway or garage floor. I believe they were trying to scam me. The guy at the service department seemed like a real smart a$$. More

Traded my 2021 dodge ram in for a 23 with 700 miles said they just never sold it. We'll within 2 weeks started running bad and had no power took it in and after 4 hrs said it needed updates and quart of tra they just never sold it. We'll within 2 weeks started running bad and had no power took it in and after 4 hrs said it needed updates and quart of transmission fluid!. Why only had 3k miles on it still jerky and running bad so took to another dealership and come to find out transmission going out and they said they knew that.ripped me off !! More

I have a 2007 jeep commander and this service department ripped me off out of nearly $1000 first time I took it to them I told them exactly what needed to be done they told me that wasn't the problem with m ripped me off out of nearly $1000 first time I took it to them I told them exactly what needed to be done they told me that wasn't the problem with my jeep and told me I needed a new master cylinder and brake booster which I didn't by the way I needed them to flash a new abs module and bleed my brakes which apparently no one there knows how to bleed brakes they wanted $750 to do that but I took it to my mechanic instead and had it done. Still didn't fix my problem then back to them it went again to do what I ask them to do. Well they said they did it they did apparently flash the module but didn't bleed the brakes and sent me on my way with no brakes and lights flashing and charged me $750 for doing nothing well then I had a REAL mechanic work on it which he did other things that needed to be done also and he then bled my brakes the correct way and showed me what my problem was when he bled the brakes it looked like the color of apple juice and when he was finished it was clear fluid running through the calibers please don't waste your time or money on this place More

2 weeks ago my service engine light came on, so I called and made an appt for today 3/26/2024. While I was on my way there they called and tried to get me to make another appointment cause they said they we and made an appt for today 3/26/2024. While I was on my way there they called and tried to get me to make another appointment cause they said they were behind and short staffed which I have been hearing this same thing everytime I have an appt for the past 3 years.. I told them I was going to come anyway cause this is nothing to keep putting off. So here is how my day went. Do not ever buy a Jeep especially from here. I have been here since 10am and will be here till around 4pm..I bought my jeep brand new in 2018 and have had nothing but problems with it . It only has 45,000 miles on it but there's something wrong with it all the time. I chose to buy new so i wouldnt have used vehicle issue but i have had problems since about 2 months after i purchased it and have had it 5yrs and still owe on it. Most of the miles on it is from having to bring it here all the time for something.. Having it 5yr and only 45,000 miles on it shows it hasn't been drove alot at all.. Today its a bad thermostat and will take 3hrs to fix it and i have to wait and they don't have any loaner vehicles they are all loaned out. Plus manufacturers warranty ran out after 3yrs and I did purchase an extended warranty that's suppose to pay anything over my $100 deductible but thats a joke also..the cost of this repair is around $1200.00 and even with the extended warranty they have limits on what they pay for labor and they don't pay for replacing fluids so I will be out of pocket around $500 plus will be here till probably 4pm.. I will never ever do business here again nor will I ever own another Jeep. To top it off the service manager calls me after I get home and after 6yrs of taking my jeep there for different issues he proceeds to tell me he thinks I need to start taking my jeep to another dealerships and not there. In other words don't come back here for service. More

Rocky Top Jeep service department was good in the beginning of me taking my 2020 Jeep Wrangler there. They replaced the steering box and said that would fix my problem. After driving it for a little beginning of me taking my 2020 Jeep Wrangler there. They replaced the steering box and said that would fix my problem. After driving it for a little while the problem was still there. I took it back and the service advisor Triston Asia’s it was the steering stabilizer and he ordered one. In the two months it took to get it I had to bring it back for the same issue and they did some kind of recalibration on the steering which didn’t fix the issue after driving it for a while. The stabilizer finally came in and they installed it in which this did not fix the issue. Triston kept telling me to fix the issue get a Fox brand one. I got fed up and called my local dealer in town, Farris CJDR to set up an alignment thinking that might be the issue. After a few months the issue was still there. So after the Jeep developed an oil leak I made another appointment. When I took it in for the appointment, I was showing the service advisor where I thought it was leaking from. While he was closing the hood he discovered that all four shocks were bad. So far this has fixed the issue I have been having. The last time I was at Rocky Top they told me there was nothing wrong with my vehicle. Will I be going back to Rocky Top, the answer is no! More

Well I wasn’t going to say anything and just never come back but since you asked, I had my van towed to rocky top 7/20 and was told they’d take a look at it the next morning 7/21. It wasn’t even looked at back but since you asked, I had my van towed to rocky top 7/20 and was told they’d take a look at it the next morning 7/21. It wasn’t even looked at until 7/28 (I’m just glad I had a backup vehicle)! This is after contacting them two times and supposedly putting a rush on it. They flashed the TCM and took care of the problem and the problems that I’ve been complaining about since I brought it home brand new. Hard shifting and a rattle going uphill. All they’d say was “we can’t find anything wrong but it’s documented”. I even got “well nobody is happy with the 9 speed transmission” from their mechanic about 2 years ago. Seems this could have been fixed a long time ago when it was still under warranty instead of now and $200 later because the extended warranty doesn’t cover it. I have had so many problems with this van over the years that I am in the market to buy a new vehicle now, it was a toss up between a new Pacifica, jeep, or something else. After this last ordeal it’s going to be something else! I have been doing business with Rocky Top for many years but was the last straw for me, I be been soured from buying ANY Chrysler products in the future. I will advise anyone against going there. I’m not only putting this post on the review I’m also sending this to Chrysler! NEVER COMING BACK! More

While driving from Louisville, KY to Charleston, SC I had an unusual and unexpected situation. My whole rear strut had completely come out of place which in result rubbed against my tire the whole time I was an unusual and unexpected situation. My whole rear strut had completely come out of place which in result rubbed against my tire the whole time I was driving wearing the side wall almost to the point of a blow out as well as busting my rear shock. Luckily on that day, the exit I got off on was right next to Rocky Top. These Men and Women who work here showed me the BEST customer service I had ever experienced in any business. They definitely set the standard for taking care of a customer within 1 business day they were able to track down the parts needed to replace my strut. And luckily I was able to find the tire I needed. The whole team was exceptionally helpful but I would like to extend my appreciation to the Service Manager Doug, Dan, and the Mechanic who worked on my vehicle Kaden. They truly made my time here easier as I was definitely going through a rough and challenging experience, but their kindness and professionalism definitely made a bad situation better. I was able to get on the road and safely make it back home. I will forever be grateful I met these individuals! And If for some reason I am ever in Sevierville I will definitely stop by. More