Rocky Top Chrysler Jeep Dodge

We bought a used Bronco for our son from this dealership. Glenn helped us with the sale and he was very helpful. He tried to answer all our questions and what he didn’t know personally, he made sure to inves Glenn helped us with the sale and he was very helpful. He tried to answer all our questions and what he didn’t know personally, he made sure to investigate to get the answers to all our questions. More

Got me in and did what was requested in very short time frame and had part needed in stock. frame and had part needed in stock. More

Made an appointment for oil change. Took it there and told them I also wanted them to check out a rattle in front end and a hesitation when starting from a stop. Service guy told me it Took it there and told them I also wanted them to check out a rattle in front end and a hesitation when starting from a stop. Service guy told me it would be a 200 dollar diagnostic fee. I told him no. When they were done he charged me the 200 fee. After arguing with him I spoke with sales manager. He waived the fee and I left. Service guy also told me they didn't do an oil change, I asked why and he said I didn't tell them to. I said why then did I make an appointment for an oil change and the lady who booked the appointment told me the appointment was set for Saturday at 1pm. It should have been in the computer system that I had an oil change appointment. They also told me I had valve cover leaks and oil pan leaks which they wanted to charge me 3600 for. They showed me where oil was leaking. Funny how there are no signs of an oil leak on my driveway or garage floor. I believe they were trying to scam me. The guy at the service department seemed like a real smart a$$. More

Traded my 2021 dodge ram in for a 23 with 700 miles said they just never sold it. We'll within 2 weeks started running bad and had no power took it in and after 4 hrs said it needed updates and quart of tra they just never sold it. We'll within 2 weeks started running bad and had no power took it in and after 4 hrs said it needed updates and quart of transmission fluid!. Why only had 3k miles on it still jerky and running bad so took to another dealership and come to find out transmission going out and they said they knew that.ripped me off !! More

I have a 2007 jeep commander and this service department ripped me off out of nearly $1000 first time I took it to them I told them exactly what needed to be done they told me that wasn't the problem with m ripped me off out of nearly $1000 first time I took it to them I told them exactly what needed to be done they told me that wasn't the problem with my jeep and told me I needed a new master cylinder and brake booster which I didn't by the way I needed them to flash a new abs module and bleed my brakes which apparently no one there knows how to bleed brakes they wanted $750 to do that but I took it to my mechanic instead and had it done. Still didn't fix my problem then back to them it went again to do what I ask them to do. Well they said they did it they did apparently flash the module but didn't bleed the brakes and sent me on my way with no brakes and lights flashing and charged me $750 for doing nothing well then I had a REAL mechanic work on it which he did other things that needed to be done also and he then bled my brakes the correct way and showed me what my problem was when he bled the brakes it looked like the color of apple juice and when he was finished it was clear fluid running through the calibers please don't waste your time or money on this place More