As my title indicates, I had an OUTSTANDING experience, which I wasn't expecting, especially having already dealt with a not so upfront dealer on the north side of town a few days earlier, who used low price offers (0, 0, 0) to lure you in, but once there.... well, you know the rest, things were not what they seemed, or as ADVERTISED in the newspaper! As a result, I W A L K E D! Because of the prior poor experience at the "other" dealership, I decided not to physically go to another, and simply chose to deal with them online. What happened after that restored my faith in car dealerships and salesmen---who I'd always equated to vultures and great white sharks! I got to cut out the middle man and was able to speak to and deal directly with the sales manager, Harry Shapiro, who I described my bad experience to, and he then cut through all of the red tape, and through the bullcrap, to match the other dealer's price, down to the last cent. I knew that I was getting a great deal, because the price was over $1,000 less than Consumer Reports' bottom line price. He even attempted to get me a better finance offer, one better than my credit union had already worked up for me. Now THAT's grrrrrrrrrrrrrrrrreat customer service. Harry had to go out of town for a few days, but left me in the very capable hands of Steven Gilbreath, and he even kept making sure that my experience was moving right along without a hitch. Steve picked up right where Harry left off. He picked me up from work and brought me to the dealership to close the deal, he showed me how all of the facinating gadgets work on my new Yukon, and answered ANY and ALL questions that I had. Since purchasing my new vehicle, I have continued to hear from both of them. I can honestly say, after having purchased 4 NEW vehicles in my lifetime (prior to this one), that this was the best vehicle buying experience I've E V E R had! They MAY have just restored my faith in car dealerships and salesmen! The online rep, my true 1st contact, who popped a picture of my new big boy [Yukon] up for me to see, also deserves a lot of credit! She too was knowledgeable and I must say, that doing business that way---having an online component, to lure customers in is VERY efficient and saves time and gas! Would I do business with them again, if I received the same all around stellar service? A B S O L U T E L Y!
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Harry Shapiro and Steven Gilbreath