My Review Of Ron Carter Chevy Buick GMC:
The best way to convey my feelings about my experience with this dealership, and their inability to force the truth to flow from their lips is shown below in my communication with my salesman, along with the other exchange of emails I sent and received from the same:
Please send written confirmation of the work that was performed Wednesday, December 18th, and Thursday, December 19th. This should include:
· any deficiency that was identified in the front end alignment that required adjustment;
· what the assessment concluded regarding the hood latch and what work was performed on this item if any;
· what conclusions were drawn or work performed regarding the noise being created inside the vehicle when adjusting the air conditioning;
· what condition is creating the slow response in the right front (passenger) window;
· performance of full interior and exterior detail as verbally agreed upon at close of sale due to inclement weather on the date of sale.
Additionally, please confirm the following:
· status on the amplifier missing from the 2010 Dodge Ram with your manager Martin Williamson, and
· confirmation that “your guy that does the tint and touch-up” will be working, weather permitting, Tuesday’s and Thursday’s, after the turn of the new year.
My wife will return the loaner and pick up the Expedition between 1:45 and 5:00 p.m. today and retrieve the Expedition.
As we have absolutely no control in this situation, we are disappointingly planning on returning to your dealership after January 1st, 2014, for work that should have been performed two weeks ago as we had agreed upon at the time of sale closure. This presented an opportunity to go an entire week uninterrupted and your dealership would have had more than ample time to perform the work that was agreed upon, including the additional items that were discovered over the previous weeks following purchase.
However, calls were never returned from your dealership to facilitate this. You recently informed my wife that you had contacted her, left a voice mail(s) and had e-mailed as well. It is difficult to assume that this was the way it transpired as we received neither of the forms of communication described.
You have had the vehicle for two whole working days and likely the majority of today, the third, and your dealership was still unable to produce results that would have concluded this situation in its entirety.
I could continue to express my dissatisfaction and point out all of the discrepancies here, however, it appears to fall on deaf ears as there appears to be no honesty coming from your end. The story line just continues to unfold with different avenues to the same ending. Poor customer service.
I see no agreeable conclusion here that results in our satisfaction with our dealings with you, even after the final “We Owe” has been performed after the new year. It is unfortunate that this is the way that a long relationship with Ron Carter Dealerships will come to an end. I assure you that there will be absolutely, no more business coming from my household or that of my family and friends in the form of referrals.
We need to schedule the service for the 2011 Expedition. Tara had called and left messages to facilitate this while I was out of the country, as we had agreed verbally to contact you and schedule a time to bring it in after December 8th. Please respond as soon as possible as there are additional items that will need to be checked/inspected like the hood latch and AC controls.
I was off yesterday and apologize for missing your call and email, but I have it now and getting it all handled. Tara is down the road in a loaner and have list on things to be done and will keep you posted on when it will be done and what was wrong.
Thanks. I have two things...Tara forgot to mention the hood latch having issues, so it should be looked at. Second, were you able to get the Alpine amplifier from under the seat in the Dodge as we had agreed?
Got it being looked at as well and had the lot porter check on the amp and there was not one there to take out? Todd
When we spoke about the amplifier, you told me that you would have it removed by your guys that do the accessories. We agreed that you would have it removed and keep it at your desk until I was able to come and get it. Tara did not remove it, she did not have the means to do so. If it has been removed by someone in your organization and has been lost, this is a severe deficit in your customer service and is not an upright manner of doing business. I expect that this will be addressed immediately, as your word should be as good as any "We Owe".
Sent via iPhone
I got Martin Williamson the used car manager involved as he will be the one to have authority to replace or find out from my service department what happened to the amp as it was not there when my lot porter went to have it removed for me the following monday when the deal was funded from the bank and was able to take it out. The Expedition is still in my Ford service department with Joni Woodall and waiting to have her get the major stuff fixed so that I can get it detailed and the paint touched up. Todd
Joni just called and said that you are good to go on everything but the touch up and will have to schedule that when weather is better and not during the holiday season as the touch up guy will not be here all next week.
Todd A Price
Was this review helpful to you?
Yes | No