roncarterfordsucks2 9/5/2013 9:16:16 AM Reason For Visit: Service I Recommend This Service Center: No Employee(s) Dealt With: Steven Busch Customer Service: 1 Quality of Work: N/A Friendliness: 2 Overall Experience: 1 Pricing: 2 Overall Score: 1.5 My Review Of Ron Carter Chevy Buick GMC: I booked service online on a Thursday and the earliest appointment available was the following Wednesday. I received an Email thanking me for my booking and that I would receive a phone call from their service manager to discuss my service needs. I never received a call. I showed up 15 minutes early for my appointment schedule at 8:00am. The service representative wanted to charge $140 for computer diagnosis which I declined as I had received the diagnosis elsewhere for the need to replace a glow plug. I requested to be contacted for cost estimates on four separate service items, change a glow plug, fix the tire hoist, repair a door lock and provide a second key set. I never received any price estimates except $75 to inspect the door. By 11:30 am I had not received any calls, so I asked to speak with the service department, which didn't answer my call twice. Then I asked to speak directly with Steven Busch and was told that he was at lunch and no-one else could report on the status of my vehicle. At 1:00pm I returned to the Ron Cart dealership and the service department couldn't find Steven Busch, nor could they update me on my vehicle status. Despite asking several employees of Ron Carter, no-one seemed interested in finding Steven for me. Finally about 1:40pm Steven arrived and informed me that no work had been started on my car at all. He couldn't tell me when any work would start. I requested the return of my vehicle. I asked Steven what was the point of making an appointment if no work was going to get done for six hours. He informed me that the appointment is only to get time with a service manager to schedule the work in "the queue" and that the service managers have no control over when the work actually gets done. I told Steven that I would not ever be coming back to Ron Carter for anything ever again and left. Steven made an apology but it seemed that this was a common occurrence to have unhappy customers. It's amazing that the Ron Carter web site only shows the positive reviews and that this dealerrater.com web site also only shows positive reviews. It's time for everyone to know that Ron Carter auto group is not at all as good as any of the reviews out there. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: roncarterfordsucks2Added: 9/27/2013 4:52:47 PMI was contacted by Ron Carter Ford to discuss the reasons for my negative review and engaged in back and forth messages with Enrique Ramon (IT Manager) regarding my review. I was invited to send my vehicle in for service again with the promise that my experience would be much better. I took up their offer and my experience was indeed much better. Larry Volkman and Steven Busch both took good care of me in a professional fashion and I also was given a detailed explanation of the service activities by one of their service professionals. They also provided a complimentary wash of my vehicle. Overall, I was satisfied with my second experience and would probably rate a "3" overall. I still wonder why the first visit was so bad.One aspect of my second visit and the correspondence back and forth had me a little weirded out though. I was congratulated on how long I have been in Texas, quite likely as a result of someone doing internet research on me to see what they could find out. Well, they got it wrong and it was creepy. I just wanted my truck fixed, not to have a new set of best friends.