Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
34 Reviews of Ron Tonkin Honda - Service Center
Sort by
June 05, 2019
Thousands for incomplete repairs Went to Ron Tonkin Honda for oil leak repair charged ~$3k for seals did not fix it now they want $4k to replace rings in engine which caused the origi Went to Ron Tonkin Honda for oil leak repair charged ~$3k for seals did not fix it now they want $4k to replace rings in engine which caused the original oil loss And claim they can't put a crate motor in a 2007 Honda Accord Which should have been manufactured till 2022 15 years after 2007 More
by Au777Fait
Employees Worked With
Dave Berry
Helpful September 16, 2018
Beware of service department I took my Honda CR-V here twice. The first time was for a transmission service and oil change shortly after I purchased the car (used). While doing th I took my Honda CR-V here twice. The first time was for a transmission service and oil change shortly after I purchased the car (used). While doing the service, they accidentally broke part of the fuel line and made me pay to replace it, even though it was their fault and had nothing to do with what I brought it in for. The second time I brought it here was to fix an airbag recall. They said they would have it fixed the next day. When I called the next day to see if it was done, they said they lost the car and couldn’t find it anywhere in their lot. A few hours later they found it. The steering wheel was reassembled very poorly after the airbag inflator was replaced and still looks terrible. The service department also recommended fluid change intervals that do not at all match the owners manual - I assume to try to make more money from unnecessary work. The prices for service here are high - which is to be expected at a dealer but the horrible service here does not at all justify the high prices. I will never take my car here again. More
by Tom
Employees Worked With
various
August 03, 2018
Technology Support Met with Hyle Bradley today for assistance on technology. The new cars are a bit intimidating for some users. With Hyle's patience and kindness I fe Met with Hyle Bradley today for assistance on technology. The new cars are a bit intimidating for some users. With Hyle's patience and kindness I feel so much better now than when our lesson began. More
by satisfied client
Employees Worked With
Hyle, Tina in service and another gal in service area.
April 11, 2018
Service Appointment Times Are Meaningless I service my Element regularly, and have taken it to Ron Tonkin Honda on 122nd three times. Each time they get to it when they get to it. After seeing I service my Element regularly, and have taken it to Ron Tonkin Honda on 122nd three times. Each time they get to it when they get to it. After seeing it parked in the lot for hours after the appointment time on two occasions I decided to send an email to Dave Berry and Carol Stevens asking "Is there a way for me to get my car worked on at my actual appointment time?" She mentioned Dave Berry would get back to me. Never happened. My time is valuable, and don't enjoy a simple service appointment taking most of my Saturday. Its the very reason I make appointments at 8:00am when they open. To park it, and simply leave it for hours is inexcusable. What's the point of an appointment? Dick Hannah keeps their appointment times, Ron Tonkin does not. Happy to drive an extra 15 minutes further to save several hours in wait time. My wife, a Honda owner, has switched too and noticed similar positive outcome. More
by Element4Ever
Employees Worked With
Carol Stevens, Dave Berry
June 21, 2016
Just aGreat Dealership!! Just wanted to say thank You to the Ron Tonkin Honda Dealership!! They are always very Professional and Courteous EVERY TIME I go in for Service on my Just wanted to say thank You to the Ron Tonkin Honda Dealership!! They are always very Professional and Courteous EVERY TIME I go in for Service on my Civic!! I bought my car from Ollie Moss and every time I'm in the Service Department he comes over and says Hello!! It's nice to be remembered and not thought of as just a "Car Deal" .....I would Recommend this Dealership to anyone looking for a car or even just needing Service on the one they have. I've even met the "Top Boss" Brent Behboodi, He has taken the time to say hello and have a conversation with me when I'm in for service. I love taking my car in for Service because it is Fast and Friendly every time and they make you feel welcome and almost like Family. Thanks again for the Great Service every time. More
by Corena N
Employees Worked With
Ollie Moss, Mike Schultz, Detrick Blue. Kurt Delaney. Brent Beboodi.
August 22, 2015
Service I went in with a driver's side mirror that had been shattered. The estimate I got consisted of an amount scribbled on a business card and Burton said I went in with a driver's side mirror that had been shattered. The estimate I got consisted of an amount scribbled on a business card and Burton said "call me if you want me to order the part." I called and left 2 messages but didn't hear back, so I called the service desk, who had no record of my estimate because it was so informal. I had to go in again. Nichole looked at the damage but then when we went to order the part couldn't remember if it was driver or passenger side, couldn't remember if I needed the casing or just the mirror. Again-no written, real estimate. They ordered the part and scheduled me for the next day at 1, telling me it would take an hour. I showed up on time, handed over my key and waited. After an hour and a half I went to the desk to check on the progress since I had other obligations that afternoon. They had been looking for the part for the whole 90 minutes and had not even started the work!! They never thought that maybe they should come tell me that they couldn't find the part and that they would have to reschedule my appointment. I was the one who went up after an hour and a half to check in , so who knows how long they would have left me there. I have never encountered such poor management or decision making in a professional service business. I can' only imagine that it is because they have so much business that they really don't care about individuals or their time. There is no other explanation. I understand that things get lost but for the love of all that is holy, tell your customer what is going on. Why would you have someone sit for 90 minutes??!! I just can't say enough how I will never return, how I will never recommend and I will never support a Ron Tonkin dealership. My boycott will mean nothing to his bottom line and he will continue to foster business practices that screw the little guy. For my peace of mind I am done. By the way, I cannot believe they have received any "excellence in service awards" like the banners say. Must be some sort of scam. More
by cr
Employees Worked With
Burton and Nichole
August 18, 2015
The Best Auto Service Experience Ever! I had the best auto service experience ever at Ron Tonkin Honda! I found that my engine is overhitting just one day before my family trip to Canad I had the best auto service experience ever at Ron Tonkin Honda! I found that my engine is overhitting just one day before my family trip to Canada. Josh Matson and Gunard Solberg were willing to look at my car even though I did not have an appointment scheduled with them. They were completely booked, but to save my vacation, they found extra time and fixed my car the same day!! Thank you guys so much!! My family is so grateful!!! I highly recommend Ron Tonkin Honda! More
by 4dima
Employees Worked With
Josh Matson, Gunard Solberg
January 22, 2015
poor service dept DO NOT TAKE YOUR car for service HERE! Ron Tonkin Honda service on 122nd has the worst customer service.Jim Sampson is RUDE and condescending. we brou DO NOT TAKE YOUR car for service HERE! Ron Tonkin Honda service on 122nd has the worst customer service.Jim Sampson is RUDE and condescending. we brought our Honda Odyssey in for service and was told the charge would be 560.00 and was charged 675.00.When I went to pick up the van, the stereo, including dvd player, had no power and did not work. That idiot Jim told me perhaps when alternator went out it blew out stereo/dvd system and may have to be replaced! I asked him "is that even really xxxxx possible??" The xxxxxx just shrugged his shoulders . I was not told that system was out,,i found out after I paid and was leaving the parking lot (when I came back into the service dept and told Nicole that the stereo/dvd was out she said to pull back in service and she will get right on it and when I came back in she was rushing out to lunch ..I had to wait in line all over again).. and then that fool Jim apologized for NOT telling me... and if I can bring the car back in to search for problem. They could have and should have told me of this problem when they called to tell me the van was ready,on top of that they had the van for 2 extra days!...he said DEFINITELY NOT a fuse shorted and that they did check all the fuses associated with the stereo and dvd. The xxxxx then said to bring the car back next week as there is NO time to find problem this week. I then took the van to HONDA Specialist on 74th NE Glisan, which we shoulda did the first time, they found the problem within 30min... surprise:a shorted fuse! and they told us to replace the alternator was way overcharged. So DON"T bother getting service at RON TONKIN HONDA on NE 122nd unless you like to be jerked around and overcharged. THEY SUCK! (and that's giving them the benefit of doubt) ask other people who own HONDAs and took they're car for service there and they will each tell you what a crappy experience they've had at this dealership. GOTO Honda Specialist on 74th NE Glisan. Check other reviews here and read the same ol story over and over: Service Dept BLOWS! More
by micleymbz
Employees Worked With
jim sampson
January 17, 2015
Wonderfully friendly, efficient and professional service I so look forward to using the service department at this dealership because of the quality of the service and the amazingly friendly and customer ser I so look forward to using the service department at this dealership because of the quality of the service and the amazingly friendly and customer service orientation of all their employees. The check-in people are knowledgable and professional, AND they actually care about making things go well for the customer. All of them are excellent and should be commended. In my many years of car owning (I'm 76), I've never had a more positive experience at a dealership. My car is now over 4 years old so I've had lots of time and numerous trips to Tonkin Honda. My experience has always been very very positive!j More
by annie
Employees Worked With
Other Employees :
Nichole Metcalfe, Detrik Blue, Josh Matson, Dave Berry, Megan Murphy
January 16, 2015
A New Air Bag This site just below where it asks you to add the name of a person or person's who was not listed, would not allow me to add the most important person This site just below where it asks you to add the name of a person or person's who was not listed, would not allow me to add the most important person's name here~ Her name is ( Trudy Dragoon Service Advisor ). If it was not for this hard working and very diligent person paying very close attention to her job and the total satisfaction of her customers, I would never have received the "Air Bag" which was greatly needed for my car. She really went to bat for Me in every way possible to make sure the issue at hand was well taken care of, and with 100% satisfaction.. I give her a huge Atta-Boy and many xxxxxxfor everything.. thank you for all that you did on my behalf Trudy, you truly extended yourself~ :) Simply, Me... Regina Parton PS Please see to it that her name is added to the list below and in it's proper place, thank You More
by Regina Parton
