Rosenthal Acura

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Rosenthal Acura:
Wonderful service facility at Rosenthal Acura. They are very knowledgable, proffessional, and honest. I have been taking my Acura MDX there for 4 years now and have been very happy with the service thus far. They have a comfortable waiting area with free beverage and internet service. The work has always been done correctly and the experience pleasant.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Rosenthal Acura:
This is good dealer to buy or fix your acura with. Very professional and helpful.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rosenthal Acura:
Rosenthal Acura is a phenomenal Acura dealership. Yesterday (2.18.07) celebrated the purchase of my 5th Acura and the 4th and 5th cars we have purchased from Rosenthal (we leased a 2007 TSX and 2007 RDX). I have purchased cars from Iani and Salim before - Salim actually took me on a test drive for an Acura Integra GSR many years ago and showed me how to actually drive the car to appreciate it's top notch performance. Since then we have had a pair of RSX's which we recently exchanged for the TSX and RDX. Sean and John helped work out the financing for us and I had the opportunity to also meet David Horsford who is the Managing partner at Rosenthal. I think the customer service and strong teamwork that are clearly evident at Rosenthal speak to his leadership, the professionalism and the sincerity of his team. While I've been to some dealerships where you feel like you fall of the face of the earth after buying a car, the great service is only beginning at Rosenthal. The Service team at Rosenthal helps with scheduling appointments for oil changes and maintenence and keeps you informed of progress while your car is being worked on. If you need to get to work, they provide can drop you off and pick you up once your car is done. If you decide to wait, they have free Starbucks coffee and a great atmosphere in which to relax and are wired for your laptop if you need to work while you wait. The end result - Rosenthal offers nothing short of a stress free, phenomenal experience. I would recommend them highly.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rosenthal Acura:
I was referred to this dealership by friends, so I had high hopes going in. However, this salesman seems to be a poor reflection of the dealership in that case.

I do not like to stereotype at all, and tried to be open-minded, but he ended up perpetuating the dishonest car salesman mold.

We were straight up with him, he responded with insults about how our price was ridiculous would put them out of business. Of course, when we presented our facts and figures to him, showing their cost and how much profit he was really making, he really didn't have much to say.

His "final" price kept changing, 5-6 times all said and done. In the end, he kept trying to pressure us to buy, because the car was in such good condition that someone would buy it that day if we didn't.

He said the car was highly sought after, but it sat on his lot for more than a month.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Rosenthal Acura:
I have purchased several vehicles from this dealership and have dealt with Steve Shager exclusively. He is extremely fair, non pressuring, and does great follow through to the Nth degree after the sale is complete. I've received follow-up emails from Mr. Shager, checking to be sure all is well with the vehicle and asking if I have any questions, etc. The Sales Manager is also wonderful to deal with. We felt we got a very fair deal on all the vehicles we purchased and traded. The facility is clean and the waiting area is comfortable. The Service Dept. is also kept very clean and the service work is exceptional. I highly recommend this dealership to anyone looking to purchase an Acura! Go see Steve!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Rosenthal Acura:
Mr . Shager is a great salesman, I highly recommend him. I purchased a new 04 MDX and saved several thousands from sticker. Mr Shager and the sales manager where both very low pressure and highly knowledgable ( Mr. Shager has been selling Acuras for many yrs. at Rosenthal). The only problem is 1. I wasn't approached in the lot , I had to go into the dealership and ask for a salesman , probably because I just had jeans and a tee shirt 2. initial trade in value are very low , so I ask for more money on my trade in and got it . I told the finance manager that I didn't want any extras , so it was easy in his office. At delivery Mr. Shager went over everything about my new MDX with me, and emailed after the sale several times and Rosenthal even has a new owner orienation. The only thing that I would like to change is, that the salespeople where causal dress, golf shirts etc . to make the customers feel more comfortable. (When I see a salesperson wearing a suit , I feel that I will get ripped off). The service area is very clean and everyone is nice.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Rosenthal Acura:
I've bought several cars from this dealership, always used and always at or near their cost and they've treated me the same as if I bought a $50k RL at list price. All the managers are super, very low pressure and just a terrific crew. <br><br>The service center is great, they don't gouge for their service and the whole service experience is positive.

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