Roseville Chevrolet

Phone system xxxx. No human answers the phone. Press number for service advisor, puts you on hold, and it wants you to keep pressing 1 to stay on hold. Finally start No human answers the phone. Press number for service advisor, puts you on hold, and it wants you to keep pressing 1 to stay on hold. Finally starts ringing and upon answer, call disconnects! Called back again, this time, after a few 1 presses again, decided to press 2 to leave a voicemail. Then they don't call back. Sheesh! More

Took my Yukon in for service and brake lights and screw in my tire. Screw and brake light didn’t get fixed my mistake for not checking at the dealership. Figured this is a pretty easy task nope. Don’t take in my tire. Screw and brake light didn’t get fixed my mistake for not checking at the dealership. Figured this is a pretty easy task nope. Don’t take your car here. More

Don’t even think about buying your new car there. Shady practices, lazy service department and empty promises. After two months we still have the items in our trunk, that supposed to be installed at Shady practices, lazy service department and empty promises. After two months we still have the items in our trunk, that supposed to be installed at Pre Delivery Inspection. You’ll get your brand new car full of scratches and Management doesn’t show any willingness to solve the problems. They lost the customer, I’m not coming back. Prieto Pledge is just an empty corporate slogan. We gave them a chance to fix the situation, but they clearly don’t care! Federal Trade Commission (FTC) is going to be informed about this dealership. We do NOT recommend anyone to do business at this place. More

I had a great experience at Roseville Chevrolet! And I am very happy with my Cherry Traverse. Lee made the car buying experience easy. I highly recommend him. He was personable, knowledgeable and ea And I am very happy with my Cherry Traverse. Lee made the car buying experience easy. I highly recommend him. He was personable, knowledgeable and easy to work with. Jerry also was helpful and assisted me in the process. I would definitely recommend them both! More

Had such a pleasant and enjoyable experience purchasing my Silverado with Christian! He was very knowledgeable and patient throughout the entire process. Very nice smile as well :) my Silverado with Christian! He was very knowledgeable and patient throughout the entire process. Very nice smile as well :) More

If I could leave a zero I would. The dishonesty here is next level. After much negotiation the salesman gave a price that I agreed to, and said I was on my way to purchase; when almo The dishonesty here is next level. After much negotiation the salesman gave a price that I agreed to, and said I was on my way to purchase; when almost there (I live an hour and a half away) he called to say that it had "all of the sudden" sold....this was a complete lie as I found out the next day he had hidden it in the back of the lot (Why? Who knows!) When I spoke to the manager the following day he made excuses and then refused to honor the previously agreed upon price, saying it was now $3,000 more. Bait and switch, flat out lies and games. No way to do business. More

I recently purchased a 2019 Toyota 4Runner SR5, from a polite and courteous Gerald M., Roseville Chevrolet. I am pleased with my purchase. I had a nice experience dealing with everyone I met there. I wal polite and courteous Gerald M., Roseville Chevrolet. I am pleased with my purchase. I had a nice experience dealing with everyone I met there. I walked in with a set price and left with the vehicle I wanted. I noticed that most dealerships I visited added at least $5000. In aftermarket parts/ merchandise to the vehicle that you may not use or activate and is rolled into the price of the vehicle. Overall I had a pleasant experience. Thank you Gerald and the team at Roseville Chevrolet. More

Dealer ship is great but the sales woman Hellen was fantastic. I would recommend her to anyone fantastic. I would recommend her to anyone More

Helen is a great sales rep. Lot of fun and she will work to get you a better deal. Lot of fun and she will work to get you a better deal. More

We recently purchased a vehicle from you Chevy dealer in Roseville California, when purchasing the vehicle we opted into the life time oil changes and that is where the problems began. Our first oil c in Roseville California, when purchasing the vehicle we opted into the life time oil changes and that is where the problems began. Our first oil change took over an hour and which point Chevy informed us that we needed to deal with the Toyota dealership as we wouldn't have to wait. I contacted Roseville Toyota at our next maintenance and was told since we purchased the package we could only be seen on week days. This is not possible as we have a family band work Monday through Friday. I then called back and made another appointment to be seen back at the Chevy dealership. When we arrived we were told this was going to be a two and a half hour wait and this is what happens with the people that purchased the life time oil changes. So what was the point of the purchase of the package? When I asked to speak with manager I informed by someone who identified themselves as the service manager that the manager was out of the area until Monday. The finance manager smerked and shook his head at me when I explained the situation. He offered no resolution or explanation. He huffed and laughed and asked what I would like him to do sarcastically. I informed him customer services and that a half response isn't helpful. I have years of customer service experience and this was not an exceptable. Response. Again I got a laugh and a head shake. I'd this is how you do business I will never recommend your dealship at any location so much for John L. Sullivan 's reputation for great customer service. More