Roseville Chevrolet

Don’t even think about buying your new car there. Shady practices, lazy service department and empty promises. After two months we still have the items in our trunk, that supposed to be installed at Shady practices, lazy service department and empty promises. After two months we still have the items in our trunk, that supposed to be installed at Pre Delivery Inspection. You’ll get your brand new car full of scratches and Management doesn’t show any willingness to solve the problems. They lost the customer, I’m not coming back. Prieto Pledge is just an empty corporate slogan. We gave them a chance to fix the situation, but they clearly don’t care! Federal Trade Commission (FTC) is going to be informed about this dealership. We do NOT recommend anyone to do business at this place. More

I had a great experience at Roseville Chevrolet! And I am very happy with my Cherry Traverse. Lee made the car buying experience easy. I highly recommend him. He was personable, knowledgeable and ea And I am very happy with my Cherry Traverse. Lee made the car buying experience easy. I highly recommend him. He was personable, knowledgeable and easy to work with. Jerry also was helpful and assisted me in the process. I would definitely recommend them both! More

Had such a pleasant and enjoyable experience purchasing my Silverado with Christian! He was very knowledgeable and patient throughout the entire process. Very nice smile as well :) my Silverado with Christian! He was very knowledgeable and patient throughout the entire process. Very nice smile as well :) More

If I could leave a zero I would. The dishonesty here is next level. After much negotiation the salesman gave a price that I agreed to, and said I was on my way to purchase; when almo The dishonesty here is next level. After much negotiation the salesman gave a price that I agreed to, and said I was on my way to purchase; when almost there (I live an hour and a half away) he called to say that it had "all of the sudden" sold....this was a complete lie as I found out the next day he had hidden it in the back of the lot (Why? Who knows!) When I spoke to the manager the following day he made excuses and then refused to honor the previously agreed upon price, saying it was now $3,000 more. Bait and switch, flat out lies and games. No way to do business. More

I recently purchased a 2019 Toyota 4Runner SR5, from a polite and courteous Gerald M., Roseville Chevrolet. I am pleased with my purchase. I had a nice experience dealing with everyone I met there. I wal polite and courteous Gerald M., Roseville Chevrolet. I am pleased with my purchase. I had a nice experience dealing with everyone I met there. I walked in with a set price and left with the vehicle I wanted. I noticed that most dealerships I visited added at least $5000. In aftermarket parts/ merchandise to the vehicle that you may not use or activate and is rolled into the price of the vehicle. Overall I had a pleasant experience. Thank you Gerald and the team at Roseville Chevrolet. More

Dealer ship is great but the sales woman Hellen was fantastic. I would recommend her to anyone fantastic. I would recommend her to anyone More

Helen is a great sales rep. Lot of fun and she will work to get you a better deal. Lot of fun and she will work to get you a better deal. More

We recently purchased a vehicle from you Chevy dealer in Roseville California, when purchasing the vehicle we opted into the life time oil changes and that is where the problems began. Our first oil c in Roseville California, when purchasing the vehicle we opted into the life time oil changes and that is where the problems began. Our first oil change took over an hour and which point Chevy informed us that we needed to deal with the Toyota dealership as we wouldn't have to wait. I contacted Roseville Toyota at our next maintenance and was told since we purchased the package we could only be seen on week days. This is not possible as we have a family band work Monday through Friday. I then called back and made another appointment to be seen back at the Chevy dealership. When we arrived we were told this was going to be a two and a half hour wait and this is what happens with the people that purchased the life time oil changes. So what was the point of the purchase of the package? When I asked to speak with manager I informed by someone who identified themselves as the service manager that the manager was out of the area until Monday. The finance manager smerked and shook his head at me when I explained the situation. He offered no resolution or explanation. He huffed and laughed and asked what I would like him to do sarcastically. I informed him customer services and that a half response isn't helpful. I have years of customer service experience and this was not an exceptable. Response. Again I got a laugh and a head shake. I'd this is how you do business I will never recommend your dealship at any location so much for John L. Sullivan 's reputation for great customer service. More

WORST experience I have ever had at a service department. DO NOT bring your vehicle to John L Sullivan Chevrolet in Roseville. They have been purchased by Lithia Motors, an out of state corporation who is n DO NOT bring your vehicle to John L Sullivan Chevrolet in Roseville. They have been purchased by Lithia Motors, an out of state corporation who is not interested in customer service. They have had 70 complaints with the Better Business Bureau in the last 12 months. Look at the reviews for Lithia as this is the new owner. We brought our 2019 Impala into John L. Sullivan Chevrolet on May 27th at 9:30 AM. Our car was making some funny sounds and even though we did not have a check engine light on, we thought it was something that we needed to get checked out. We had made an appointment the previous week. The service advisor Arthur. We went through what was going on with the car and even emailed him a video of the sound it was making when it was turned on. We sent the video because we felt whoever the technician was checking out the car would want to hear the video just in case it didn’t make the noise. We had purchased a bumper-to-bumper extended warranty, which we had used before at John L Sullivan for another issue with our car. Since our purchase, John L Sullivan has done every service we needed. Arthur stated that since they had been purchased by Lithia, they did not have that information in the computer so he had to re-enter everything. Arthur stated that since I would not know what was going on with my car until the end of the day (because they were so busy) and it would not be ready until Tuesday at the earliest, I should get a rental car if needed. This is exactly the same procedure as our previous warranty issue was handled so there was no concern or hesitation. My husband was called at 10:57 from Arthur and was told that we had a catastrophic failure of our transmission. As when I brought my car in there were no lights on indicating anything abnormal and it sounded funny when in park. My husband and I thought this is weird but they are the professionals RIGHT? Arthur said that he was submitting a claim to our warranty company and we should hear back on Tuesday. We expressed concern to Arthur about it being covered but he said yes it will be covered and thusly our rental car would be covered as this was a “catastrophic failure” and the transmission was covered in the warranty. My husband asked to be CC’d on the claim email and he was for our records. On Tuesday we were told that an adjustor from the warranty company would be out to assess the claim. Weird…. But maybe our warranty company knew something that we didn’t. Wednesday went by with no call from Arthur or anyone with an update on our car. Wednesday multiple calls and emails were sent and made by my husband. Thursday nothing in the morning and that is where my patience ended. I decided to call the Chevrolet dealership where we purchased our vehicle. I was concerned because we were paying for a rental car and was not sure of what was going on and if this ‘adjustor assessment” was normal for a claim. Their service advisor was concerned and stated this did not sound correct for a 2019 Impala with no lights indicating an issue. She stated she would have a finance manager call me as they know all the ins and outs of the warranties. 5 minutes later he called and stated if the transmission was a “catastrophic failure” it was covered and not to worry because the rental car is 100% covered. He also gave me the number for claims and my vin number so I could call myself and get a update on our claim. I then called the warranty company and was told that, #1 the adjustor was out on Wednesday and #2 our car did not have a “catastrophic failure” of the transmission. You can imagine my disbelief on what I was hearing. The adjustor reported that they drove around with the John L. Sullivan technician and could not find anything wrong with the transmission but did hear the sound. The adjustor found that the catalytic convertor flange was cracked. The adjustor also reported that we should have the transmission serviced. You can imagine my surprise at this as we went from a $6,296.70 claim for a whole new transmission to needed a $495 service. They also stated that the catalytic was exempt from the extended warranty thusly the rental car was not covered. I called my husband who then called John L Sullivan to speak with Ron since Arthur was out. He said they had just received the report which was a lie because it was sent on Wednesday…. He did not know that I had already spoken with the warranty company. My husband asked that they pay for the rental car as we kept it for a entire week because we were told our transmission had a “catastrophic failure”. Ron said he would leave Arthur a message. Friday 6/3 Arthur finally calls at 7:55 am. My husband stated we were coming to pick up our car in one hour (the drive time to get there). I dropped him off to get our car while I went to gas up the rental and prepared to return it. We were hopeful that John L. Sullivan would do the RIGHT THING and not charge us for a misdiagnosis and cover the rental car. All that my husband got was NO we are not going to do that. Even the manager laughed and stated no it was my fault for not describing the problem clearly when I dropped the car off. Like I am now supposed to be a GM technician and know exactly what to say. This is why we took a video. My husband paid the $200 diagnostic fee to get the car out of hock. I then paid the $303 rental car fee. $503 we spent for what??? I decided to call Steve Wilkens the “service manager” with whom my husband had spoken since he blamed me for their misdiagnosis. I have never in my life spoken to anyone so “anti-customer service in my life”. Apparently business is so good at John L Sullivan they don’t need to be nice to you. I reviewed the detail of what happened and yes I was heated but honestly why wouldn’t I be. I told him they should not have charged us for their misdiagnosis of the transmission. He kept saying why would they do that…… it was my fault for not explaining they problem clearly. He totally ignored me when I said that Arthur was emailed a video of the car making the sound in park when it was turned on. Steve also ignored me when I stated “how do we go from a catastrophic failure of the transmission a week ago to a converter flange crack that the warranty adjustor found with your technician?” He replied that they have the best “service technicians in Sacramento valley”. The more he ignored what I was saying yes the angrier I became. I demanded that he refund us but he ended up HANGING UP ON ME!! Yes, I was angry but why wouldn’t I be?? We drove our vehicle over to the Chevrolet dealership we purchased it from in the Bay area (two hours from our home). Upon arrival they immediately plugged in the Onstar reader which reported all systems were operating normally but when he turned the car on (imagine that) he could hear the sound. Why could the “certified GM technician” at John L Sullivan not hear that? I will be filing a formal complaint in all possible avenues in order for people to know that John. L Sullivan Chevrolet will try to scam you for a over $6,200 repair and only got caught when my warranty adjustor came out and said you were wrong. Even then, instead of doing the right thing and taking care of the customer, they still cost us $503 for absolutely nothing. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

This dealership is amazing! ! I would definitely recommend everyone to buy a car from here. ! I would definitely recommend everyone to buy a car from here. More