After having negotiated with another dealer and my not getting a call or email back in a timely manner, and then having 2 phone conversations with Jason and knowing what to expect, we went to the dealership and were greeted by 2 guys who knew whom we were there to see, and where we were coming from. Then we were introduced to Brandon at the dealership. He was fast, efficient, direct, friendly, a quick thinker, but not phoney or pushy. He didn't try to talk me into anything I didn't want or try to get me to spend more than I had discussed with Jason and the ad specified. I saved money compared to the other dealer with whom I had been corresponding. When I was being picky, Brandon didn't try to persuade me to do something I didn't want to or to accept something that I didn't want to. He helped me pair my phone, explained things that I didn't even know about my 2011 Hyundai purchased 2 years earlier at another dealer (this time I bought the 2013).The finance department was helpful, explained things to help us out, and everyone was very personable, but not fake. When you buy a car and you think you are getting a good price, it's nice to know that you really are getting a good price. Thanks to everyone there. We will see you for our first service.

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Office: This place seemed to be very disorganized and at times all over the place. The flow was not customer friendly at all. To make a deal I started out in the service waiting area which I found very odd and the first time EVER I had this happen. Was not a private conversation at all and others could over hear the conversation with ease.

Sale: Was slow for someone to come out and check up on us. It was busy, but there where a few sales people standing about not helping anyone. At first I was left feeling the sales person was not interested in helping me. The first car I wanted to look at he came up with excuses of why not to show me the car I actually wanted to look at. At one point I thought about leaving but decided against it. After I test drove a few cars he started coming around. The sales guy seemed new but said he had been working there a while. He gave me incorrect information a few times, but you could tell he was trying. I had a car I was trading in and without even looking at it he quoted me a joke of a price which I turned down. Later he more then double the trading in price which I settled for. I had a set monthly payment price I wanted to stay around and of course the sales manager had to step in. Jason Spiegel was a great help and really worked with me to get me where I wanted to be with my payments. The sales guy Terri Britto (I think) did call me though a few days after I took the car home to check up on me which I thought was great and had never had that happen by other places. That made the experience even better! Most places will not go out of their way to check up on their customers. Once they sale it to you normally your history. This left a lasting impression.

Finance Department: This was by far the worse part of the whole thing. Not saying it was bad, but it brought my scoring down to 4 stars and almost took it to 3. After spending a few hours of looking at cars and then deciding on one and being told I'm approved, we sat for another 2.5 - 3 hrs waiting for someone in the finance dept. to even speak to use and go over paperwork. The guys was super friendly and didn't try to up sale me anything, but didn't really go over different parts of the paperwork. I had to go back to find out when my payments would be due. But he was a really nice guy and made the paper process fast which saved this from being a 3 stars.

I would go back but would recommend three different things.
1. Make it more personal. I really didn't care for people being able to over hear my conversation about my trade in vault, pricing, and so forth.
2. If your going to have customers in the sale area to use the computers and such, clean it up and make it look more like an area you want to invite people into instead of a storage area.
3. I understand one of the financial people stopped working there, but on a Saturday during a sales event, someone should have been called in. The wait was ridiculous. I almost didn't get dinner due to the time I finally got out of there.

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Working with Brian and Spencer was inexplicably wonderful! I talk more about what a positive experience it was then I am about how much I love my new car! I called Brian the day before I was planning to purchase and I was anticipating having to spend the entire next day in the dealership, negotiating prices and putting my foot down on what I would and wouldn't pay. Buying a car from Brian and Spencer at Roseville Hyundai was pretty much as simple as placing a sandwich order. I told them the car I wanted, how much I wanted my payments to be, and all the other terms. Shortly after that, they had an offer on the table and by noon I was driving my new car around town. But they didn't stop there. The offer they made me exceeded my expectations. They asked for less money down than I had anticipated and also made my payments lower without extending me into a longer term on the vehicle.
After spending so much time at so many other dealerships where it all seemed to be perfect until the very end, I kept waiting for the sky to fall. It never did! It was a flawless transaction from the minute I called Brian, to the logistics with Spencer, and all the way through the signing. There was no haggle with the gentleman in the finance office and Brian and Spencer stayed involved the whole way through to personally guarantee that my needs were being met. I am a young lady in my early 20's and buying a car is a very intimidating process. Most salesman and dealerships would have jumped at the opportunity to take advantage of my inexperience but Brian was kind enough to identify my situation and use it as an opportunity to demonstrate the character of Roseville Hyundai. I highly recommend this establishment to anyone that is looking for not only a great vehicle, but a dealership that is managed and operated by a highly knowledgeable staff that keeps your best interest in mind.

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David Wilson was very knowledgeable and friendly. He was able to answer all of our questions and showed us how to access and use some of the new features in the car. He made us feel welcomed and not pressured. He's very personable with a genuinely great attitude. Also, he was patient and demonstrated great customer service with his consistent follow-ups throughout the whole process.

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I purchased a new car from Roseville Hyundai and I was very satisfied with the sales experience. Unfortunately, I then discovered my new car came with numerous defects which were covered under warranty. I attempted to take my car to Roseville's Service Dept twice for repair. Roseville kept my car for one day and only partially fixed one of my service concerns (dash rattle). I was told to make a follow up appointment and come back. I came back as scheduled and was told that they made an error in scheduling and would not be able to fix my car. I was told this after they had my car sitting in their lot for six hours. I spoke at length with the Service Manager, Damian, who basically told me that he would need two more days to fix it but that the second day would fall on a Saturday when they are the busiest and he did not want to tie up a mechanic on my issue when his dealership could make more money fixing other peoples' cars. I was treated very rudely and unprofessionally. Roseville Hyundai never accepted their error or tried work with me to fix it. I took my car to another regional Hyundai dealership, Folsom Lake Hyundai, explained the issues and the car was fixed the same day! Unlike Roseville, Folsom Lake's Advisors took the time to go on test drives and discuss the issues with me to quickly diagnose the problems. Folsom Lake Hyundai has earned my respect and business for the next ten years. I will never return to Roseville Hyundai and I urge potential customers to read not only this review but other reviews on the web to make an informed decision.

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Customer service here sucks and coming from finance manager. Purchases GAP and paid off loan and due a refund. Finance manager says they'll expedite the refund but never got check. Been over 4 months. Horrible service. Calling them and leaving voice mails and going there don't work.

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The staff was very friendly and helpful!! I really enjoyed my experience at Roseville Hyundai and would recommend others to visit. Brandon was very nice and I never felt pressured to buy or to upgrade. He talked me through all of my options and made them easy to understand. He also spent some time showing me how to use the different features of my new car!! Thank you so much Brandon! I love my new car!

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Had a great car buying experience,Diego was amazing knew what I was looking for and he took the time to make sure we were happy with our brand new car,love my new accent gls and will recommend Roseville hyundai to my friends and family knowing they will be taken care of.

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Very courteous and professional sales man. Brian, the sales manager was also very courteous and professional. Not my first car buying experience, but my best. Tom Farber

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We were met with a friendly, helpful and knowledgeable salesperson who help us select the car that met our wants and needs. The sales manager arranged the price we were given in advance through our USAA bank without haggling. Finance used our paperwork from the bank and it was an almost enjoyable experience. We also own a Hyundai Genesis and have regular service at this dealership. Robert Peace, Service Manager also provides excellent service.

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