My Review Of Roseville Hyundai :
We called first to see if the this dealership had the car I wanted to purchase, they had a used one. So we went there to test drive it. Arrived there and found out that the car was sold. Ok, so I told the salesman that we were working with, that Folsom lake Hyundai has three of them, I will go over there to test drive. He some how convinced us that he can get any car here to test drive at his dealership. So we waited. He was running and shouting, hustling and bustling to find a car for us to test drive. Yes I was impressed. But as soon as he figured out that we were very serious about purchasing a new Hyundai, that we were very capable of a new purchase. He and his finance team did everything in their powers to convince us to sign a contract. All sense and sensibility went out the door, its time to get paid. Told us that we have to sign, if we sign then everything will be OK. They deflected very well our every attempt to not sign anything until we physically saw and drove this car. Either way we were going to buy a car...we like the Hyundai, they are a fast and great emerging motor company that is going to be here for a long time. I just wish we had a better buying experience and less traumatic for my wife. They were persistent...So a few hours after, we ended up signing the contract....one thing led to another we walked out very upset, feeling like we just opened our pockets to a thief, that we willingly let someone steal from us. During this ordeal, the dealership was closed already, after we signed, the finance officer rushed us out, I never saw the salesman again, yes...he was probably in the back talking gloating about his sale..."how good he was at selling cars to idiots and suckers." During all this, we never saw the car...they forgot to deliver the car, they didn't even have the car. They were so xxxx bent on making us sign the contract. Anyways, yes our fault for signing...yes we know...I am upset that the salesman shook my wife's hand, shook my hand, and shook my eight year old son's hand...and took our money and laughed his way to the bank. So the day after we went to pick up the car we had just purchased, the car that we never saw...a few other salesmen asked us if we like the car, our response was, "what car." This was how I felt at the moment...we paid for a car, they took our money and said, "here take this car, its similar to the car you want, but its not the car you want, I don't care how you feel, we have your money, if you don't take the car, we are going to bill you for storage and for the car regardless if you take it or not, and we already have your money, now get off my property." Yes we put all of our trust into the professional car salesman, he screwed us. But if we cant trust professionals in today's society, who will or can we trust. We like the car itself...We paid cash for a 2013 Hyundai Veloster, its a very nice vehicle. I don't have any complaints about the car. Just the fact that the salesman took our money and screwed us. He just wanted to make the sale. I don't even want the car anymore, because of this idiot salesman, its not about the money, it is more about the moral principle at hand....and this dealership have banners and awards hanging all up in their building...#1 customer satisfaction...its not true. I can go on and on about morality and principles and ethics, but my main complaint is that Roseville Hyundai is the worst when it comes to customer satisfaction. We were very serious and had the money to purchase a new vehicle, I just thought that we would have a better experience. The dealership and salesman was going to make their sale or commission as soon as we walked in the building, we were going to purchase a vehicle, if we were not, then we would not be walking into a dealership 45 min from where our home was located...it just did not have to go the way that it did...they did not have to make my wife cry, they did not have to make us feel like we were being robbed, they did not have to manipulate and force us to feel the way we do about our new vehicle. Shame on them, shame on them for ruining such a great motor company's reputation for me.
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