Roseville Hyundai

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Roseville Hyundai:
Best price, friendly salesman. We met 2 managers, both were nice. everybody was great. The dealer seemed very honest and straight foward. The dealer actually showed us this review page and let us read all the posts, good and bad. They told us that they have nothing to hide and they think that the site will actually help them and that they will be asking all of their customers to visit the site. We thought it was strange that dealer would let us read negative comments but they explained them and said in the end they have far more happy customers why not give then a place to express it. We are happy Hyundai owners and we liked the dealer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Roseville Hyundai:
We just bought a new Hyundai Sonata and we love our new car. We had no problems with the dealer. We shopped online, negotiated our best deal and when we arrived at the dealership they had the car ready for us to test drive, we picked out our color confirmed the price (exactly what they quoted us on the internet) and we drove home in our new Hyundai. We love the 10 year warranty as we tend to keep our cars a long time. The staff all treated us well and they even set up our first service appoinemt already. We are very very happy.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Roseville Hyundai:
Our family has bought three cars from Roseville Hyundai. We will continue to send our friends and family there. I would suggest you see for yourself. They are not your typical car dealer, they actually go out of the way to make you happy. They have been great to deal with. We dealt with Jimmy the manager and he is great. We give them an excellent rating. We did shop other Hyundai stores and were treated very poorly.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Roseville Hyundai:
I have to say that I had a great experience at Roseville Hyundai. Everyone there was polite and very respectful. They gave us the best price and they did not play any games. I have bought many cars in my life and this dealer is without a doubt the best experience we have had. We dealt with the saleman Nick and his manager.
We just did our first service and we were very hapy with the service there also. :)

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Roseville Hyundai:
We purcahsed a 2007 Limited from Roseville Hyundai in California in December. To be clear the deal went smooth, we got a fair price and the dealer delivered the car to Reno to save us about 2 more hours of driving. We are located in a remote part of Calif. and the drive to Reno is 41/2 hours. The car was delivered dirty as it had just snowed. No Problem. The sales person never did a walk around with us. Turns out after wiping some road dirt away there was a 4 inch long scratch on the rear bumper cap. Upon notifiying the dealer (along with e-mailing photos) and fighting with them for almost 3 weeks they agreed to pay for the cost of fixing the scratch. The deal was I would get a local estimate, which I did, and fax them a copy. If they approved the cost I could proceed to have it fixed. The cost was only $186.00. After waiting another week (and several e-mails they claim they never got) for thier reply I called them. They said go ahead. I asked for them to put that in writing since I would have to pay out of pocket and be re-embursed by the dealer later. They refused saying thier word is good enough, take it or leave it. Thier sales manager even hung up on me and now they won't take my calls. (all of this is documented) So much for customer service. I reported this to Hyundai consumer affairs (case number 3193536). They took down the info and called the dealer while I was put on hold. After about 10 minutes the rep at consumer affairs came back to me and said the dealer had been very rude to him and hung up on them. That's biting the hand that feeds you. He said he would elevate this to the highest level and assigned a case number to it. Upon following up with Hyundai consumer affairs they refused to get involved and said it's between me and dealer since it had nothing to do with build quality or safety. The dealer knows that they are not touchable by Hyundai Corp. so they are free to do whatever they please.

That is the worst customer service I have ever recieved anywhere, anytime. For a lousy $186 they have destroyed any faith I may have had in thier corporation. This has nothing to do with the car. Great car, well built, good price. It's our second Santa Fe making us repeat customers. They don't stand behind the product or the consumer. You are on your own.

Am I wrong here? Did I do something wrong? Shouldn't I expect some sort of recourse/remedy through customer service/comsumer affairs? I'm am going to spread the word anyway possible to never buy a vehicle from Roseville Hyundai and don't believe for a second that you have any backing from Hyundai Corp. You are on your own.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Roseville Hyundai:
I purchased the Hyundai Entourage from this dealer under a barrage of heavy-pressure sales tactics. The sales representative commented that he will not get paid any commission (he mentions his 5 young children at this point) unless we rate our experience as a "10" when Hyundai calls with their one-question survey asking us to rate the dealership.

Later, the financing guy got very perturbed when we chose not to opt for any extras such as Lojak, gap insurance, Teflon coating...etc. The only option we ended selecting was the extended warranty. We left the dealership somewhat stressed from our purchase.

Three days after signing our contract, we get a call from Roseville Hyundai stating that they are going to increase our APR two percentage points higher than what was agreed, and that they had full right to do so based on the stipulations on our contract. We reread our contract with our attorney and came across the following printed statement: "After this contract is signed, the seller may not change the financing or payment terms unless you agree in writing to the change. You do not have to agree to any change, and it is an unfair or deceptive practice for the seller to make a unilateral change."

Obviously, this contradicts Roseville Hyundai's assertion that we have no other option than to agree to the APR increase. Their tactic is to get you to sign a contract with one finance rate and then change their rate giving you the impression that you have no other recourse. We will be following up by reporting their scheme to the appropriate government authorities including the DMV and the BBB.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Roseville Hyundai:
They were not the most pleasant place. Some high pressure, but when push came to shove, they gave me the price in the ad (great price). If it wasn't for the ad, I found it hard to pin them down on other cars prices I asked about. On the highest note, The finance guy was not the least bit high pressure about extended warranties or other add ons. In fact, he was pleasant.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Roseville Hyundai:
This dealership is not to be trusted. My wife and I came to terms with them on a 2006 Santa Fe. We told them repeatedly that we would pay cash, yet they insisted that we had to fill out a RISC (Retail Installment Sales Contract). When we reminded them we were paying cash, they informed us that they were required by the Patriot Act to secure our financial details before they could sell us a car, whether a cash sale or not. This is a scam some dealers use to secure personal and financial info. My wife signed the contract, but in the end we were able to kill the deal because their finance rep included the wrong VIN on the contract.

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