Ross Downing Chrysler Dodge Ram of Mobile

I'm still trying to get the money owed to me from my trade since October 22, 2025, I have never experienced such unprofessionalism as I have with Encore. They messed up in their end and now tells me th trade since October 22, 2025, I have never experienced such unprofessionalism as I have with Encore. They messed up in their end and now tells me that in order for me to get the money they owe me, is to sign a W-9 form and pay the taxes on it. Not to mention, I was told that the dealership had to sale a vehicle in order to get my money, that I would get it on that sale, which I never did get , because I'm not signing as W-9 Form. I had to go to the dealership two or three times to sign paperwork. They have run me through the ringer on my sale. I can't even go there for my warranty and maintenance work because I truly don't trust them. They say they will call you back and never answer their phones and emails. I'm in shock that some of the stuff they do they get away with. But I'm not going to just let this pass without reporting this to officials.. More

This was the first time at the dealership. We were given attention from the time we arrived until we completed our purchase. Our salesman was great. He was very knowledgeable of the process an We were given attention from the time we arrived until we completed our purchase. Our salesman was great. He was very knowledgeable of the process and made us aware of the features on the DurangoLook forward to seeing everyone when we come in for maintenance checkups. Good Job Mobile Encore and to Dillon our salesman. More

Have had no issues getting service done at a reasonable time. Glad they are open on Saturday because I work everyday. time. Glad they are open on Saturday because I work everyday. More

The one star is only because I can't give a lower rating. They had a car listed on their site for $16,400 Cash. You absolutely can not pay that in cash. When you try to, they say it's the Financing Price. Th They had a car listed on their site for $16,400 Cash. You absolutely can not pay that in cash. When you try to, they say it's the Financing Price. The salesperson tells you that you can pay off the charge after 3 months because the company they finance with (Ally) pays them (Encore) for it and they don't want to lose money. Then the finance guy tells you that it's not after 3 months, it's after 4. If you pay it off before then, then you get penalized. If that were all, I dunno, maybe I wouldn't be as angry. However, (I learned this after calling in and talking to their finance guy about this outrageous price I'm now being told I owe) EVERY car they have, has a mandatory $3,000 charge for some crap package, and they don't have to legally post it on the price. He swears they told me about it. He said that's why they had the lowest price in 500 miles (his words, not mine), because that $3,000 isn't shown in the price. Then there's all of the additional fees. Between all the fees and other hidden costs, the $16,400-listed car, somehow now comes out to $25,000+. They will not actually tell you the total cost though, the salesperson has already told you that it's the $16,400 + fees, so when they put $25,000+ on your paperwork, you should have seen it. Everything is conveniently, silently slipped into the paperwork. The finance guy says he gets calls every week from people like me. I'm assuming he means people who realized they were screwed because what they're being charged is nowhere near what they were told/advertised it would cost. If I knew the $16,400 car I was buying costed $25,000+, then I wouldn't have bought it, or in this case, financed it. I only see it now in the ratings after going back to read them. They'll ask you 3 times to give them a 5-star review while you're sitting there in the dealership. And before realizing they screwed me, I didn't have a problem with them. More

I haven’t had a bad experience there. Brandy did an excellent job getting our truck taken care of. and back to us quicker thank expected. Encore will continue to have our business. Brandy did an excellent job getting our truck taken care of. and back to us quicker thank expected. Encore will continue to have our business. More

Great experience with my ram purchase would highly recommend working with encore and their entire team recommend working with encore and their entire team More

Samantha Turber Is awesome I don’t even thank awesome is good enough to describe her. good enough to describe her. More

Our experience with our trade was accommodating and transparent. We appreciated the sales team and professionalism they took in the transaction. transparent. We appreciated the sales team and professionalism they took in the transaction. More

The sales team did a great job helping me find and purchase the right Jeep for me. They answered all the questions I had. This was my first vehicle purchase from a dealer, and they worked with me ever purchase the right Jeep for me. They answered all the questions I had. This was my first vehicle purchase from a dealer, and they worked with me every step of the process. This dealership cares about its customers and it shows. Cartez was great to work with to find the right vehicle. Ben went above and beyond working with me on the purchase agreement and making sure everything was clearly understood. And Sultan made the paperwork signing process seamless and transparent. If you want a dealer that will look after its customers, this dealer is it. More

Took me in and had service oil and rotate tires took a bit but overall excellent bit but overall excellent More