Roswell Infiniti of North Atlanta

Roswell Infiniti of North Atlanta
11405 Alpharetta Highway
Roswell, Georgia 30076

Sales: (770) 625-8500
Service: (877) 537-2580
Parts: (770) 625-8545

Manufacturer: Infiniti

Most Reviewed Employees
John Christmas John Christmas
Sales and Leasing
John Hall John Hall
Finance Manager
Jeff Buchwald Jeff Buchwald
Internet Manager
Ed Adams Ed Adams
Parts and Service Director
Dave Olson Dave Olson
Sales and Leasing
Derrick Baker Derrick Baker
Internet Manager
Don Arnow Don Arnow
Sales and Leasing
Bob Wienstroer Bob Wienstroer
Sales and Leasing
Bill Justin Bill Justin
Customer Service Mgr.
Britt Hollingsworth Britt Hollingsworth
Sales Manager
Need a New Car?

Dealership Amenities
loaners available,contact us for details
Cable TV
Customer Lounge Area
Drive-In Service
Free Coffee
Free Drinks
Free WiFi
Parts Store
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
88 Reviews
Roswell Infiniti of North Atlanta

Overall Score: 5 Star Rating4.9





About Roswell Infiniti of North Atlanta
Certified: Roswell Infiniti of North Atlanta
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Roswell Infiniti of North Atlanta has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Roswell Infiniti of North Atlanta
Infiniti Award of Excellence winner 8 years in a row. No other Georgia dealer can match that record.


BLESSCHERIAN
1/25/2012 8:02:39 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: JEFF HOFFMAN

My Review of Roswell Infiniti of North Atlanta:
JEFF HOFFMAN IS ONE OF THE FRIENDLY & KNOWLEDGIBLE SALES PERSON I HAVE MET,OUR EXPERIENCE DEALING WITH JEFF WAS GREAT ,HE KNEW WHAT WE REALY EXPECTED & WE WERE IN OUT OF THE DEALERSHIP IN 2 HOURS BUYING OUR NEW QX.

BLESSON

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tracywallace
1/6/2012 2:55:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Derrick Baker

My Review of Roswell Infiniti of North Atlanta:
Very professional with no surprises and no pressure to buy now. I've purchased several cars over the last few years and this was the best so far. I would recommend Derrick Baker and Roswell Infiniti to anyone.

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sgokhale
12/28/2011 4:36:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Hoffman

My Review of Roswell Infiniti of North Atlanta:
It was very refreshing to deal with Jeff. On our first visit, Jeff showed us the various models/ options available, explained differences between each and never pressured us to make a purchase right away.

Not only was the overall buying experience terrific, but the follow up was great as well. I would definitely recommend Roswell Infiniti and specifically Jeff Hoffman to anyone looking for a new Infiniti.

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HGaryH
12/6/2011 4:04:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Derrick Baker

My Review of Roswell Infiniti of North Atlanta:
Derrick Baker was a pleasure to work with as I selected the car I wanted and then went through the pricing and purchasing process. He then was extremely helpful in guiding me through the import of my phone book into the Bluetooth system as well as explaining all the myriad of features on my new card. I would highly recommend him to any of my friends looking for a new car.

Regarding the dealership itself, I feel it is one of the best in metro Atlanta.
I have purchased almost ten cars there over the years, and have enjoyed the quality and ride of every one of them.

And they have a marvelous service department, making us feel appreciated, and taking excellent care of our cars.

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alex000719
11/7/2011 8:31:40 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marshall Lynch

My Review of Roswell Infiniti of North Atlanta:
I had a wonderful buying experience with this salesperson. He was honest and genuine, which was definelty appreciated. I will be recommending this dealership to all my friends and family.

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andrewh1
11/5/2011 1:08:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Derrick Baker

My Review of Roswell Infiniti of North Atlanta:
I recently purchased a pre-owned G37 coupe from Roswell Infiniti and my salesperson was Derrick Baker. My experience was stellar to say the least and while tough to express in words, I'll do my best.

I was in the market for a new (to me) car and started with another Infiniti dealership in NE Atlanta where I received terrible customer service. I immediately called Roswell Infiniti, was given directions and went straight there. As soon as I arrived I was greeted by a professionally-dressed sales team, all with smiles and a willingness to help. After describing what I was looking for I was teamed up with Derrick, the Internet Manager and used-car expert.

Derrick introduced himself with a firm handshake and direct eye-contact which is rare these days. I told him what model I was looking for, the options I wanted and the price and within 2 min. I was sitting at the exact car I wanted which met all of my criteria. He thoroughly explained all of the features, answered all of my questions and we went on a test drive. After the drive we went back in and talked trade-in, financing and payments, all of which were fair and at no point did I feel like I was being cheated or taken advantage of. At this point I knew I had made the right choice and purchased the vehicle.

Throughout the entire sale, Derrick treated me with respect and a level of professionalism that is hard to match. I never felt rushed or treated as a potential commission (as opposed to a person). I drove off the lot with a smile on my face knowing that I had gotten exactly what I was looking for and without any buyers-remorse or feeling that I had been ripped off.

Since the purchase I have emailed Derrick a few times asking him questions which he answered promptly, which proves that his customer service did not end at the closing table. I was even having an issue with the XM radio subscription which he had fixed within a few hours. I also plan to go to this dealership as opposed to a closer one for all of my maintenance since the great customer service extends from the showroom to the garage.

In conclusion, I would HIGHLY recommend Roswell Infiniti to anyone who wants a great car buying experience and amazing customer service. -AH

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Jim.E.Clark
11/1/2011 2:55:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marshall Lynch

My Review of Roswell Infiniti of North Atlanta:
I had a great experience with Marshall Lynch at Roswell Infiniti. He had a strong knowledge of the Inifiti products and their close competitors and was refreshing honest in describing their differences.

When I began considering a deal, Marshall was friendly and straight forward and helped me reach a deal that I was satisfied with.

I cannot think of a way to improve on the experience!

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Donothing
10/3/2011 2:28:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Derrick Baker

My Review of Roswell Infiniti of North Atlanta:
This was an awesome new car buy fior my wife and I, Derrick was outstanding in the sales and the review of the car with my wife as it was her new car. The next day I went by to purchase some items for the car and saw Derrick and ask him a question about the GPS system he got in the car and answered all my questions and said if I think of any additional ones just give him a call. If and when we need another new car he will be the man to go to.

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paulasurdy
10/3/2011 12:42:12 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Derrick Baker

My Review of Roswell Infiniti of North Atlanta:
Derrick did a great job, and we would definitely work with him again. Very knowledgable, responsive, very easy to work with. No pressure sales, and we are loving our new QX56!

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rllinn
9/23/2011 2:55:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Derrick Baker

My Review of Roswell Infiniti of North Atlanta:
Derrick and the team were great, gave us plenty of space and time to look over all of our color and option choices and make our buying decision without being pressured. We will be back again when the time comes for another new Infiniti.

Thanks!

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Reviews 11-20 >>