Route 130 Chrysler Dodge Jeep Ram

Shady book keeping. Overcharged sales tax. Took too long for out of state tags to come in and when they did, they tried stating we owed additional money because they did Overcharged sales tax. Took too long for out of state tags to come in and when they did, they tried stating we owed additional money because they didn’t collect enough when sale was completed 👀 More

Dealing with Jessica Russo has been the best thing ever. She was able to hunt down the truck I wanted and needed for my business. Only took about 1 week to find the vehicle and get it delivered. I will defi She was able to hunt down the truck I wanted and needed for my business. Only took about 1 week to find the vehicle and get it delivered. I will definitely be coming back to her for my future vehicle purchases. Also Alina in the service department has always been amazing with helping with my other vehicles. More

Fantastic experience, no nonsense . Dealer John is top notch. 100% would recommend .great on all levels . Dealer John is top notch. 100% would recommend .great on all levels . More

Just bought a 2024 Rubicon 4xe from Noel Pacheco at Route 130 CDJR. Noel embodies all of the bad things anyone has ever heard about used car salesmen. I wasted time just getting him to agree to the internet 130 CDJR. Noel embodies all of the bad things anyone has ever heard about used car salesmen. I wasted time just getting him to agree to the internet listed price, as opposed to some made up number. When we picked up the Jeep he gave us one key, promising to get the other one from a secret locked office the next day, Instead, he then told us he had to track down the missing key from "the guy who traded the Jeep to them". Turns out this "guy" is nonexistent, Route 130 CDJR has owned this Jeep since it was manufactured. I gave them 2 stars instead of 1 because the GM, John Crooks, called and told me he'd resolve the issues. However, that was 10 days ago and still only one key. It's a bad sign when a salesman places the cost of a single key over the value of a happy customer, stay away from Noel. Love the Jeep, but the buying experience was awful. They also claimed they switched my insurance to the new Jeep, and failed to do that as well, even though my temporary registration shows it as being done. Buyer beware! More

It was an absolute pleasure working with Jessica Russo. I’ll be coming back to buy my next truck from her. Very knowledgeable, professional and got me the exact truck I’ve been looking for. Highly recommen I’ll be coming back to buy my next truck from her. Very knowledgeable, professional and got me the exact truck I’ve been looking for. Highly recommend!! More

Jess found jeep and made the whole process fast and easy with great price. Over all great experience with great price. Over all great experience More

great experience Noel made it easy and seamless to purchase my Compass. The process was probably the best experience i have had buying a vehicle. purchase my Compass. The process was probably the best experience i have had buying a vehicle. More

Had a great experience working with Jessica on purchasing a new vehicle. Would highly recommend her for purchasing a vehicle. a new vehicle. Would highly recommend her for purchasing a vehicle. More

WORST DEALERSHIP EVERY! !!!!!!!!!!!!!!!!! THEY TAKE ADVANTAGE OF ELDERLY PEOPLE. BE AWARE OF THEM, READ YOUR PAPERWORK CAREFULLY AS YOU WILL PROBABLY GET CHARGED DOUBLE!!! !!!!!!!!!!!!!!!!! THEY TAKE ADVANTAGE OF ELDERLY PEOPLE. BE AWARE OF THEM, READ YOUR PAPERWORK CAREFULLY AS YOU WILL PROBABLY GET CHARGED DOUBLE!!!!!!!!!!!!!!!! DO YOUR RESEARCH BEFORE SIGNING THE PAPERWORK. I WOULD LEAVE NEGATIVE STARS IF I COULD. MY AUNT BOUGHT A CAR FROM THERE AND NOW I NEED TO GO TO BBB AND ATTORNEY GENERAL AFTER LOOKING AT HOW THEY ROBBED HER!!!. More

Scheduled my 2025 grand Cherokee car for an oil change and for a diagnostic evaluation of the display screen that went blank for 24 hours. Called the dealership, made an appointment for service and for a and for a diagnostic evaluation of the display screen that went blank for 24 hours. Called the dealership, made an appointment for service and for a loaner car. We received the text confirmation of the appointment. Imagine my surprise when I came in for my service appointment and the intake person told me we had no appointment. We had also asked for a loaner car and we were told that there was no loaner car available, even though we were told it would be available. Interestingly, the confirmatory text message we received from the service manager at the dealership apparently is from a bot and not from a live person. I gather this means that this text was not confirmatory of anything. To make matters worse, the intake person and the sales manager, who were both were rude and unprofessional, said that we should call the owners to complain, which I assume means that they either didn’t care or had no interest in helping any further. Needless to say, we’ve scheduled our service with another dealership. Won’t be back to this service department. So if you own this dealership, I suggest you review your intake methods for service appointments and also review your processes to assist when things don’t go as planned. Customer service is vitally important and your service team needs a refresher course. Someone in your dealership needs to take ownership of your service department and implement change. Not good. More