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Route 130 Chrysler Dodge Jeep Ram - Service Center

Robbinsville, NJ

4.6
186 Reviews

186 Reviews of Route 130 Chrysler Dodge Jeep Ram - Service Center

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January 24, 2022

Service was great and they kept me updated on the status as I was waiting in the waiting room. More

by dani9178
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karisa Markel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gorr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike "The Jeep Guy" DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2022 -

Route 130 Chrysler Dodge Jeep Ram responded

Thank you for letting us know our staff provided you with excellent service and kept you updated throughout your visit. It was a pleasure serving you as a customer.

Helpful
January 24, 2022

Good service, and helpful and friendly staff, waited for oil change and tire rotation in a decent time frame. More

by jro528
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 25, 2022 -

Route 130 Chrysler Dodge Jeep Ram responded

Thank for taking the time to leave a postive review. Our staff appreciates hearing great things from their customers.

Helpful
January 24, 2022

The service department has always been very helpful. They keep me updated with progress and work quickly to get my vehicle back More

by KPEPPLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve in Service
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Jan 25, 2022 -

Route 130 Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a 5 Star review regarding your recent visit to our service department. Our staff appreciates hearing great things from their customers.

Helpful
January 24, 2022

Great location and friendly staff. Very professional. Service department were very knowledgeable and completely my repairs quickly. More

by buder32000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Gorr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2022 -

Route 130 Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know our service team was able to repair your vehicle and get you back on the road as quickly as possible. We appreciate the positive review.

Helpful
January 24, 2022

Nice appearance, conveniently located, personable service. I appreciated the shuttle home and the follow up call to. Inform me of the diagnostic analysis on the parking seniors. Unfortunately, the. More

by tfalocco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I had service
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Jan 25, 2022 -

Route 130 Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a positive review. We look forward to seeing you again.

Helpful
January 24, 2022

Service department has been awesome so far when I make appointments. Everything is good...have no complaints. More

by alicewiggins3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve (service dept) I think I got name right.
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Jan 25, 2022 -

Route 130 Chrysler Dodge Jeep Ram responded

Alice, we are thrilled to hear that our service department provided you with a 5 Star Experience. We look forward to seeing you again for your next service visit.

Helpful
January 24, 2022

Mark Brookshaw was great, the work done to the truck was great! Downtime was horrible. My truck was at the dealer for over 2 months, which is very unacceptable. I own more than one Dodge and this experience More

by douggiefresh52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Brookshaw
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Jan 25, 2022 -

Route 130 Chrysler Dodge Jeep Ram responded

I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

Jan 25, 2022 -

douggiefresh52 responded

Good morning Jamie, as I stated previously the service advisor Mark was excellent! I'm also very satisfied with the repairs made to the vehicle. Being a service manager for a local heavy-duty truck dealership 2 months downtime is unacceptable. I completely understand the part supply chain shortage we are going through. But I feel as though Dodge is a very large company and I don't know if all resources were used to find a transmission in a timely matter. Were other dealers contacted? Is their a parts back order process? Does the DSM get involved in these situations? Every time I was updated on the transmission arrival , I was advised of a different ETA. As a customer it leaves a bad taste in your mouth about purchasing another Dodge product if repair downtime will take this long.

Helpful
September 13, 2021

Hands down to a wonderful group of professionals! Service department was great! Thanks Jerry and Alicia. More

by Lori Verello-Calderon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Center, Jerry and Alicia
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Sep 14, 2021 -

Route 130 Chrysler Dodge Jeep Ram responded

Lori, thank you for sharing your wonderful service experience. It was a pleasure serving you as a customer and look forward to seeing you for your next service visit.

Helpful
March 25, 2021

Thanks so much to Ian and Matt for their outstanding service and professionalism. I had the best car buying experience! I love my new Jeep and will recommend this dealership and these two salesmen to ev More

by garymichael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karisa Markel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gorr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Mar 26, 2021 -

Route 130 Chrysler Dodge Jeep Ram responded

Gary, thank you for the excellent review. We are happy to hear Ian and Matt were able to get you into a new Jeep that you love. It was a pleasure serving you as a customer and appreciate the recommendation to your friends and family.

Helpful
March 15, 2021

Pj at jeep was a big help with helping us getting into a used vehicle. It was a great experience and i highly reccommend this dealership More

by Muecapr35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pj
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Mar 16, 2021 -

Route 130 Chrysler Dodge Jeep Ram responded

Thank you for sharing your great shopping experience with PJ and recommending us to your friends and family. Enjoy your new vehicle.

Helpful
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