Route 6 Auto Mall Kia

Bad customer service and Bad Salesman, the dealership does not care about you only looking for Money and 1 other thing i can say is RACE, if you are Black and trying to pick out the perfect car or SUV, t does not care about you only looking for Money and 1 other thing i can say is RACE, if you are Black and trying to pick out the perfect car or SUV, they tin to not work on helping you but when i seen a white person come in the Customer Service and the salesman come to do their job. i waited hours and also waited 1 week before knowing they were going to sell me the Vehicle and when they do sell it to me i have to wait 1 week for the registration and i had to pay for my owe registration and I'm like this is really bad. So be prepare to be Profile and i would never deal with this dealership again. Racism still here in Mass. More

Most unprofessional General Manager Mark Franco. I've ever seen in my life. Was referred her by a car salesman who i fully trust and bought the suv from for a starter or potential dead battery as t I've ever seen in my life. Was referred her by a car salesman who i fully trust and bought the suv from for a starter or potential dead battery as the car wouldn't start from one day to next. Had the car towed in to Route 6 Kia Motors. Was advised the battery was dead and needed a new one. Was then told they noticed my brake peddle was to the floor of my vehicle. My car left him my house with no issues with my peddle or brakes, this wasn't even a topic of discussion again it was my starter or battery. Was told they wanted to do a diagnostic to find out what was going on with brake peddle advised do not as there was no issues with my breaks the night before my car wouldn't start. Got call back few hours later saying the break line is leaking that i was missing a break pad in the front, which is ridiculous as brake pads don't fall out of your car even if your pads are low. Was then told my calipar expanded and I needed a new calipar too. They then advise that it's going to cost me 756 bucks for a battery, break pads and a callipar. Called to speak to GM Mark Franco who was rude, arrogant and actually hung up on me while speaking. His exact words were, "I didn't tell you to come here." I laughed and said I was referred here and trust me I"ll never come back because there is no way I went from having no break issues at all and now I'm missing a break pad and I need all this work done to my breaks. They actually then tried to blame the tow truck company that perhaps the brake pad came off when the car was lifted. Most unbelievable thing I've ever heard. Will never do service ever here nor would I ever recommend anyone get service at this location. GM should be fired for the way he talked to me as customer and for hanging up on me. Poor customer service worst of the worst. More

From start to finish buying a car here was a disaster and I regret ever doing business with these people. They have absolutely no customer service or problem solving skills across the board. I bought my car I regret ever doing business with these people. They have absolutely no customer service or problem solving skills across the board. I bought my car in November 2021 and living in RI I was given temporary plates until my hard plates came in, which would be fine except that my hard plates were not ready until close to 2 weeks after the temporary had expired. I was not offered a loaner car or given any solution and was instructed to drive illegally until the plates came in. Any person I contacted in this time period was not able to help or even provide a polite answer so I just waited it out. Fast forward to today, about 6 months later I am getting pulled over for expired plates. Imagine my surprise that the new plates I had to wait for to begin with and paid the full registration and documentation fee for, were only valid one month and not a single person at the dealership felt the need to tell me. When I called to let the dealership know there was an error made while registering my car and that I have a $100 fee and citation because of it, I was told “there is nothing they can do and it’s not their problem so take it up with the RMV”. After being told multiple times they would not even attempt to help correct the mistake they made, I asked for a loaner car to drive while I work on getting a new registration on my own (as they suggested) and was told no and “good luck with that, no one is going to help you”. This is somehow only the highlight reel of my experience with Zach and Julie. They both had plenty of other rude and condescending things to say to me on the phone, but since no one at the dealership has the ability to solve a customer problem I guess I will have to figure it out myself. If you have considered visiting this dealership I would suggested saving yourself the trouble because the customer service is simply not worth it. While I bought used, I also know they are charging over MSRP on new so unless you enjoy paying thousands over asking while receiving the worst service of your car buying experience: do yourself a favor and buy elsewhere. ✌️ More

Unethical Selling Practices. Agreed upon a Trade in Value, then learned after the signing that this agreed upon price wad backed out of the deal. Now I know why they took 10 days Agreed upon a Trade in Value, then learned after the signing that this agreed upon price wad backed out of the deal. Now I know why they took 10 days to give me copies of my paperwork, thinking I wouldn't notice. Read all these Sub-Par reviews on this Dealership. All very accurate. Buyer Beware! More

We purchased a car without seeing it due to the shortage. We bought the top of the line model so that we would have the tablets for our daughter in the back. Since the car was not in yet we couldn’t actually We bought the top of the line model so that we would have the tablets for our daughter in the back. Since the car was not in yet we couldn’t actually mess around with the technology. We were promised the car in December, December came and went. We didn’t receive the car until APRIL! They would not give us our deposit back, would not give any kind of discount (we paid 10% over the retail price), and then when there were issues with the car they wouldn’t even return our call! They sold us a 60k car that the tablets don’t work in and most of the technology is blocked because of some crazy law in MA and never disclosed that to us. Literally the worst company I’ve ever dealt with! Stay far away! More

Yesterday, March 10, 2022, I brought my 2017 Kia Sorento into Rt. 6 Automall Kia for an oil change. The visit was uneventful except that the Service Advisor, Raymond Burnett, neglected to include the oil ch into Rt. 6 Automall Kia for an oil change. The visit was uneventful except that the Service Advisor, Raymond Burnett, neglected to include the oil change discount coupon in my invoice that I handed him upon arrival, and attempted to overcharge me approximately $10 more. Once I refused to accept the bill and asked him to reprint it to include the coupon that the dealership mailed to me, he apologized and printed out a new invoice, [#129954], with the discounted coupon price. I then paid my bill and left the dealership. Today, March 11, 2022, I drove my vehicle for the first time since picking it up at the dealership yesterday, which is about 4 miles from my home. After driving approximately 7 miles I heard a beep and noticed that the red oil light on my dashboard was illuminated. I pulled over and called the dealership. I explained that I had an oil change yesterday and suddenly the oil light was on. I spoke to John Yeary who could not make a decision as to whether I should continue driving to drive the vehicle back to the dealership, or have it towed there considering I had AAA. I asked to speak to a manager and John stated that they were all out to lunch. I then drove my car approximately 3 miles back to the dealership. I spoke to John Yeary and showed him that the red oil light was illuminated and that I wanted to speak to the service manager. He stated that the manager was unavailable, [clearly hiding from me], and he would take care of it. After approximately 45 minutes I asked a woman if I could speak to the service manager and she said, “What do you want from me, he says he’s unavailable.” She then went out into the parking lot and enjoyed a cigarette. Finally, the manager, Carl Evans, appeared from an office. He was very rude condescending and argumentative. He had no customer service skills and would not let me talk. He kept talking over me and said that I like to argue. By now the cigarette smoking lady and John Yeary were involved in the discussion. I felt outnumbered and I told Carl that he was going to hear me out and that I can argue with him all day if he wants. He said that he wasn't going to listen and talk over me until I left, even though they never gave me my car keys. I informed him that I was a retired police officer and testified in criminal trials under heavy cross examination, so he was not rattling me. This in when Carl showed his true colors and said that because I was a police officer, I had a sense of entitlement. At this point the manager of the dealership appeared and looked at the paperwork, He told me to have a seat and they would diagnose the problem and that he had nothing to do with service, but according to the paperwork, it was probably an oil pressure pump or an oil pressure switch. I now was completely outnumbered and felt unsafe. I repeatedly asked for my car keys so I could leave, but only after I threatened to call the police did, they give me my keys. I then drove to my neighborhood mechanic and explained the situation to him. He stated that this happens often when the oil filter/cartridge is installed incorrectly, and the O-ring is not seated correctly. I left the vehicle with him, and he will check the oil filter in the morning. If that is not the problem, then he will check the oil pressure switch. I don’t care how much it costs me; I’ll have the work done by my neighborhood mechanic, and NEVER return to Rt. 6 Automall Kia. At least I will be treated with respect, feel safe, and not be discriminated against just because I’m a retired police officer. More

Disgraceful, slimy experience here -- Andrea in the BDC office straight-up lied about having a 2022 Seltos available to test drive. I drove 45 minutes from Boston at 8am for nothing. She confirmed this office straight-up lied about having a 2022 Seltos available to test drive. I drove 45 minutes from Boston at 8am for nothing. She confirmed this car was THERE to DRIVE over emails and on the phone the night before AND via text the morning of while on my way down. When I arrived, the salesman pulled a used 2021 up and said that all the 2022 models are bought months in advance, including the one I was told I could test drive. They gave me some BS about the invoice for delivery of the car having been put in a folder and not removed by the person who had sold the car. Nice system! You couldn't look in your computer and see that the car had been sold? Not even an apology from the cowardly Andrea. Wouldn't even come out of her office while I sat there 15 feet from her office door. Really shoddy, all around. Pre-order your new Kia somewhere else. More

Absolutely the worst service i have ever experienced in my entire life. I have been waiting eight weeks for my car to be repaired. They apparently did zero inspection and thought my car was a loan so didn' my entire life. I have been waiting eight weeks for my car to be repaired. They apparently did zero inspection and thought my car was a loan so didn't bother to offer alternatives/after market parts since i had been waiting so long. I don't think they even looked under the car to check what i actually needed because after finally getting the pipe, they just then realized that there was another part needed that was very clear from just looking under the car. They refused my insurance's check without telling me so when i finally went to pick up the car, i was told it would be over $3000 when i was only supposed to pay $500, so after already being dropped off, I had to call for a ride again because i was stranded without a car. They never called to give me any type of update or reason for delay. The time they had called was to tell me when my car was going to be ready...and then another phone call saying that it wasnt because they needed that extra part.(as mentioned above) I had to call every single time, and i would never be transferred to anyone that knew anything, just blanket responses from reception. I had called to ask for my license plate number (since it had recently changed and all of my paperwork was in the car) and the girl told me she didnt know it and that she would need to get the technician with my keys.. when she works 3 feet from the parking lot... keys to get my license plate number? I am hopefully picking up my car today and never dealing with this service center again. It almost makes me want to sell my KIA entirely, bad taste left because of this dealership/service center. OH and my car was filthy, didnt even bother to run it through the car wash. Thanks for the bird xxxx. More

If you are looking for a new place to buy vehicles this is it. I can’t say enough about this dealership. From the start Andrea was the reason we were willing to give RT6 a try she was great from the start is it. I can’t say enough about this dealership. From the start Andrea was the reason we were willing to give RT6 a try she was great from the start very friendly, and professional. Then once we arrived our salesman Syed was excellent he was friendly, professional, knowledgeable, and a really nice guy,this was not at all what we had dealt with at the last 2 Kia dealerships in RI. this last week. We felt no pressure at all from anyone, in fact it was the complete opposite they worked to see you were happy with whatever you decided. Lastly we ended up dealing with the finance manager Roy who was just a really nice guy, he was also very professional and he went out of his way to see you didn’t end up with anything you didn’t actually need. This is a first for me, not your typical car buying experience, they all made it all a very pleasant experience with no pressure whatsoever. This is how buying a vehicle is suppose to be you shouldn’t have to dread going to do it. This is my new permanent dealership after my experience I won’t go anywhere else. More

Great experience with a great dealer My experience with Lucas was nothing short of professional. He cooperated with everything we had asked for and did everything he could to work with us My experience with Lucas was nothing short of professional. He cooperated with everything we had asked for and did everything he could to work with us. And he sold me a wonderful car at that. More