Royal Moore Subaru

Buying our Forester at Royal Moore was a pleasant experience all the way around. We especially appreciated how Kyle genuinely listened to our needs and went out of his way to locate just the car to f experience all the way around. We especially appreciated how Kyle genuinely listened to our needs and went out of his way to locate just the car to fit our specs. Colton made the paperwork step seamless. A couple of weeks later, Jim scheduled us for a private in-car tutorial with him to learn about all the bells and whistles, which has been hugely helpful. Thank you for everything! More

In March 2024 I bought a new Impreza from Royal Moore (RM) Subaru in Hillsboro. I was met by Arturo Cisneros. He wasn't very friendly, but I didn't care because RM had the color I wanted. My basic p (RM) Subaru in Hillsboro. I was met by Arturo Cisneros. He wasn't very friendly, but I didn't care because RM had the color I wanted. My basic problem is that the total amount I will pay after financing ballooned to $40k from an initial expected price of $28k. $28k was the total I expected to pay after financing $26k. $26k was the amount stated on my Payment Detail that I was given almost right off the bat. The problems started when Arturo handed me a piece of paper with chicken scratch and arrows written all over it. The chicken scratch was talking about "If this then that, but...if THIS then THAT" and on & on. I should've walked away. When I got the Payment Detail I thought negotiations were over. I made it clear that I was comfortable with a $586 monthly payment for 48 months. The real problems started when the Finance Guy, Nate, came to me in the Waiting Area and said something to the effect of "We can extend this out to 60 months." I thought that was weird, but I also thought that meant extended out to 60 months with no other changes. If there were going to be changes then they should've been communicated. Then I found myself sitting at Arturo's desk with Nate while Arturo stood 10' feet away watching. Nate was doing a lot of talking, but I didn't understand that he was selling additional services. I didn't understand he was selling because he's a Finance guy who should've been finalizing the initial agreement. Why is the Finance Guy selling services while Arturo the Salesman looks on? Another problem for customers today is all the signatures & initials on touch screens. I probably signed & initialed 15 screens before I finally saw the final price of $40k. By that time I thought I had already committed to this price. I felt tricked at that point, and I was. I was extremely mad and everyone knew it. I told them I accepted responsibility for entering into this contract. I should've understood the process better. I was extremely unprepared, stupid, and naive. But...if I'm selling a car to a neighbor, even if the neighbor is dumb, there's never confusion on the final price. The reason is because I'm communicating honestly. Also Arturo is gaming these reviews by having people review him before the transaction is complete. If I remember correctly he asked for a 5 star review to play a game called Corn Hole. In this game if you throw a bean bag into a hole 25' away then you get Subaru Starlink free for 3 years. While I was outside preparing to leave Arturo came out. He essentially asked me not to review him because he knew I was angry. I tried reviewing him shortly after the sale but I guess I didn't verify the initial review. Finally...when I got to the first gas station on my drive home I notice a 3" scratch on the paint and shoe scuff marks on the speaker of the Driver's door. Everybody knows how the first scratch feels, but to buy a new $40K/$26K car with a scratch just added insult to injury. More

Great guy. Didn’t feel pressured at all throughout the whole thing. Very satisfying to work with. Didn’t feel pressured at all throughout the whole thing. Very satisfying to work with. More

Amazing friendly people and they made it fun during the whole progress ! And faster then expected whole progress ! And faster then expected More

Great place to shop for a vehicle the staff are wonderful and fast. The atmosphere is very comfortable and fast. The atmosphere is very comfortable More

Amazing staff. Very fun. Super fast. No going back and forth. Completely transparent prices. No stressing Very fun. Super fast. No going back and forth. Completely transparent prices. No stressing More

Excellent service and very good customer service I am happy with the car I am going to buy thanks I love my car and going to enjoy it nice and esey process happy with the car I am going to buy thanks I love my car and going to enjoy it nice and esey process More

Very nice and easy process. Alex was awesome to talk with and got us set up. Definitely recommend Royal Moore for Subaru cars! Alex was awesome to talk with and got us set up. Definitely recommend Royal Moore for Subaru cars! More

We had a super fast and super easy visit. We are very happy with the car and the visit. We are very happy with the car and the visit. More

TJ was great. Helped me get most everything done online and had me in and out of the dealership in less than an hour. Helped me get most everything done online and had me in and out of the dealership in less than an hour. More