I purchased a 2009 Ford Focus at Royal Oak Ford, 27550 N. Woodward, Royal Oak, MI 48067. I have followed all the guidelines for maintenance per my warranty.

When I took it in for an oil change April 17, l was informed that there might be a problem with my front suspension. The complete workup to find out what was wrong was $105. I was advised I probably would need sway links and possibly ball joints. The sway links were said to cost up to $230 and the ball joints might cost approximately $500. The mechanic told me he thought I was still under warranty (I later checked and found I was only under warranty for the engine and transmission, so he was wrong). All of this seemed very unlikely as I only have about 9,000 miles on the car. I took the car to a certified mechanic for a second opinion.

The mechanic told me there is absolutely no problem with my car. He went on to add that he would never take it to the people who changed my oil (done at Royal Oak Ford) because they were so messy. There was oil all around the engine compartment, and even oily hand prints on the oil filter. On top of that, my tires were over-inflated by at least 9 lbs each, thus causing excessive wear on the tires and a much harder ride.

I am a single woman, and I purchased this car expecting the dealership where I bought it to give me the best service. This blatant abuse of my trust has made me furious! I will be telling everyone I know to avoid this dealership. I filed a complaint with the Better Business Bureau and the Highway Safety Commission.

Was this review helpful to you?    Yes | No Thank you

I have a 2012 Focus with 12,000 miles on. I only had the car 6 months when the cooling fan went out. When they took it out they damaged my air conditioning line. It took them a week to fix it. Ford has a redesigned trans in the 2012 model. They are having problems with this new design and my car has been in three times to have a new update to the software. You have to argue with them to get anything done. They tell you that Ford knows about the problem and there's nothing they can do. Meanwhile I'm paying a lot of money for a car that doesn't run right. I left the dealership a couple of bad reviews and was told not to return in the future. Wouldn't recommend the 2012 Focus or the dealership to anyone.

Was this review helpful to you?    Yes | No Thank you

My husband and I were GM owners for 30 years. We were in the market for a new tow vehicle and felt the F150 was superior to the GM/Chevy comparable. As Royal Oak homeowners we like to support RO businesses so we naturally went to RO Ford to look at vehicles. I will summarize by saying that the Manager, General Manager and Owner of this dealership really could care less about the customer satisfaction they brag about. We had an unfortunate experience with delivery of our new truck. The truck did not come in as ordered after waiting 5 weeks for delivery. Our option was to walk away from the sale, or re-order the vehicle less options that were no longer available. We had already sold our current tow vehicle. We were upset and disappointed that we were put into this situation. This was communicated to the salesman, sales manager and general manager. There was no attempt at service recovery whatsoever. We were treated disrespectfully by the salesman and the sales manager. The General Manager made not attempt to call us after communicating our concerns. I continued to call her until I reached her. She did sound sincere and sympathetic to our experience, but we never heard from her again. I followed up with a letter to the owner, who again did not attempt to call us. We were very disappointed in how we were treated after spending $40+k on a vehicle. We won't support this business for any reason in the future and neither will our family and friends.

Was this review helpful to you?    Yes | No Thank you

Of all the dealers in the area, these guys are the best! Extremely
impressive customer service skills, punctual in service time, very
knowledgable about their products.

We will always go to this dealer from now on! We will also recommend
this dealer to everyone on our Facebook, twitter and website

We have been to several dealerships in the local area and none are able to assist.
Royal Oak Ford Did!

Was this review helpful to you?    Yes | No Thank you

This was my first car I have ever bought new and lemme tell you I will never ever go anywhere else! Not only did they make me feel at home and welcome they brought the car up to the door when it was rainy and cold so I didn't have to freeze out side. When Anthony was going over the car with me there was not one question that he could not answer for me. And if he didn't know the answer he would find out and make sure I was satisfied. I would recommend anyone who is interested in a ford car go to royal oak ford they will make the experience like no other!

Was this review helpful to you?    Yes | No Thank you

Made a deal for a 2012 Fusion and went home to get trade in. When we returned after confirming that we were on the way,we were told that the car was sold. The salesman was very nice

Was this review helpful to you?    Yes | No Thank you

This dealership and these 2 guys are scam artists and liars, stay away unless you want a problem vehicle and no help after your purchase,very nice to your face and before they have your money.

Was this review helpful to you?    Yes | No Thank you

Came to this dealership to buy a new Ford F150. I have. Z plan and this should be easy. There was one salesperson willing to help me when I cam ein and he seemed friendly enough. Than punk assistant sales manager named Stan Damer came over and directed me to older guy by front door that had ignored me when I came in. How odd!

I came to find out the assistant manager apparently works for slave wages because he has no license and can't work elsewhere, he gets kick backs from this John Angelo guy for every sale. This is dispicable. When I insisted young gentleman finish with me as he had been kind both Stan and John make a scene. These people are nuts. Also noticed reviews here, tHere are 5 fake name review all together with impossible 5 star ratings... I hhave names because I left this lace with all of there cards in my hand with intention of calling Ford to report them.

Avoid Stan Damer and this dump of a dealership at all costs. Try two ford stores in Troy or Holzer in Frmington, they had good inventory and were very professional!

I bought from Holzer

Was this review helpful to you?    Yes | No Thank you

This is easily the worst dealership I have ever been to. I currently drive a Ford product and am interested in a getting a new vehicle as my lease is terminating soon. On my first two visits, I was basically ignored on 2 consecutive days by the same salesman. After walking out for a second time, a "customer care" representative called me back and tried to arrange a 3rd visit. I had an appointment at 6pm today. When I showed up, the salesman wasn't there. I patiently waited for 10min, when somebody informed me he was at another lot picking up a car and wouldn't be there for 15 more minutes. I decided that instead of waiting for 25min+ for the 3rd time, I'm done dealing with Royal Oak Ford. I leased my current vehicle from this location, but I will never set foot in this dealership again. This is a terrible way to treat customers.

Was this review helpful to you?    Yes | No Thank you

Our salesman, Tommy White, from the moment he encountered us outside the dealership. He spent over 2 hours with us the first day, set up test drive and allowed us to compare the sedan with the hatchback, which we ended up purchasing. He searched the online inventory, finding a car at another dealership that was already sold and finally telling us that we would have to order our car from the factory. Hid dedication to selling us a new Ford vehicle made us want to buy a car from him. We drove by a competing Ford dealership 3 miles away because when we walked in the door, no one seemed interested in our presence or in inquiring what our interests were. We would definitely purchase another car from Tommy White, and recommend him to our friends and family.

Was this review helpful to you?    Yes | No Thank you