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Russ Darrow Chrysler Dodge Jeep RAM of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.6
1,009 Reviews
Russ Darrow Chrysler Dodge Jeep RAM of Madison, WI, is your trusted source for new and pre-owned vehicles from Chrysler, Dodge, Jeep, and RAM. Whether you're in the market for a rugged Jeep SUV, a powerful RAM truck, or a family-friendly Chrysler sedan, we offer a wide selection to meet your needs. Our expert team is committed to providing exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle undergoes a thorough inspection to ensure quality and reliability. Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison today for an unbeatable selection, competitive pricing, and exceptional service!
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3502 Lancaster Dr

Madison, WI

53718

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Showing 1,009 reviews

May 13, 2026

Everything was on time and Alyson arranged to have a problem with the brake resolved. More

by DAVEBOYER8
Recommend Dealer
Yes
Employees Worked With
Alyson Mohr
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May 13, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad your appointment stayed on schedule and our team could address the brake issue on your Jeep Wrangler. Feel free to get in touch for any future service needs. Chad Ellis chad.ellis@russdarrow.com

May 13, 2026

Excellent service. Efficient and helpful Love the ride service that is provided as part of the visit More

by brad95
Recommend Dealer
Yes
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May 13, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for recognizing our efficient and helpful service and the convenience of the ride service during your visit. We’re glad to have assisted with your Jeep Wagoneer maintenance. We look forward to welcoming you back. Chad Ellis chad.ellis@russdarrow.com

May 13, 2026

Easy scheduling. Quick turnaround. I really like the video inspection and find it very helpful and informative. More

by Kevinodell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve ? (Service Tech)
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May 13, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for noting how smooth scheduling and fast service were for your Ram 1500. Bryan and our team are thrilled the video inspection was helpful and gave you clear insight into the work. Feel free to reach out when your Ram 1500 needs attention again. Chad Ellis chad.ellis@russdarrow.com

May 13, 2026

They always greet me as soon as I arrive, listen to me and make sure my concerns are properly addressed. More

by MGEHRKE1253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fassbender
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May 13, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We appreciate your feedback and are glad our team greets you promptly and listens to your Jeep Grand Cherokee concerns. Keeping your Grand Cherokee running smoothly is important, and we’re happy to help each time you visit. Chad Ellis chad.ellis@russdarrow.com

May 12, 2026

1st, I didn't work with Sara even though she was apparently assigned to me. Overall, my experience was positive. Quick work, fair price. More

by GaryJoeS
Recommend Dealer
Yes
Employees Worked With
Sara Pitts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Pitts
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May 13, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad your Ram service was fast and fairly priced. We apologize for the mix-up with Sara’s assignment. Thank you for your feedback. Chad Ellis chad.ellis@russdarrow.com

May 09, 2026

He worked with our warranty and kept us informed along the way. He accommodated everything we needed while our vehicle was in for service. More

by Chris Bellini
Recommend Dealer
Yes
Employees Worked With
Steve
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May 09, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad we could work with your warranty and keep you updated along the way. Taking care of everything you required during your Jeep’s service was important to us. Thank you for choosing us for your Jeep service. Chad Ellis chad.ellis@russdarrow.com

May 09, 2026

Our service adviser, Steve, was so incredibly helpful. He worked worked with our warranty company and navigated the complexities of this. He kept us informed The Who way through. More

by christopher_bellini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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May 09, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for sharing your feedback about the service on your Jeep Grand Cherokee. We’re glad our service advisor could navigate the warranty process and keep you informed every step of the way. Let us know if there’s anything else we can do to assist you. Chad Ellis chad.ellis@russdarrow.com

May 08, 2026

Patient and friendly Finance team was very patient when dealing with complex history and kaylum was patient and willing to help find what I wanted and resolving issues More

by CHRISTINE.D.HIRON
Recommend Dealer
Yes
Employees Worked With
Kaylum Merklein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylum Merklein
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May 08, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad our finance team and Kaylum provided the patience and assistance you needed with your complex history. We hope you’re enjoying your Jeep. If you need anything else, just let us know. Chad Ellis chad.ellis@russdarrow.com

May 08, 2026

Drive in for oil change and rotation with no appointment. Less than 1 hour wait! More

by SBLUCEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to know your Jeep Grand Cherokee’s oil change and tire rotation went smoothly as a drop-in service. We’re pleased we could complete everything in under an hour and appreciate your five-star review. Chad Ellis chad.ellis@russdarrow.com

May 06, 2026

Leaking transmission fluid only four months after getting my transmission fluid changed here as routine maintenance. No discount offered on work to fix what may have been the original technician's mistake. A More

by moserjessa
Recommend Dealer
No
Employees Worked With
Luke
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May 10, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Chad Ellis chad.ellis@russdarrow.com

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