Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Order writer techs are always friendly, very knowledgeable. Very nice waiting area, just a very nice facility, has always been a good experience, don’t change! knowledgeable. Very nice waiting area, just a very nice facility, has always been a good experience, don’t change! More

I worked with Robert in the service department. He did all he could to make sure I was a satisfied customer and things were done on time so I could prepare and be off on my trip as planned.. Very h He did all he could to make sure I was a satisfied customer and things were done on time so I could prepare and be off on my trip as planned.. Very happy with this experience. More

Great service. My vehicle repair was done quickly and I was kept updated on the status along the way. I appreciated the full explanation of possible causes of my c My vehicle repair was done quickly and I was kept updated on the status along the way. I appreciated the full explanation of possible causes of my concern so I had an idea what to expect after the diagnostics. Very pleased More

The repair scheduled easy. There were no extra delays. The rental was convenient, and available. There were no extra delays. The rental was convenient, and available. More

Spoke with Sara at the service dept. and she put everything together for me and the time . So when I got there everything went smooth with the service . and she put everything together for me and the time . So when I got there everything went smooth with the service . More

Very good as always. Just an oil change and tire rotation but the van was ready to go in less time than estimated. Just an oil change and tire rotation but the van was ready to go in less time than estimated. More

Darrow service is always outstanding. My advisor gave me the option of having my part installed painted or not and explained that an additional part also needed to be ordered. He then pro My advisor gave me the option of having my part installed painted or not and explained that an additional part also needed to be ordered. He then provided an esthetic work-around to keep me going until my part arrives. Further, the gourmet beverages in the waiting area almost made me want to stay for another cup of coffee even after my car was ready! More

First time use of service center. All went well. Will be using again in the future. All went well. Will be using again in the future. More

My car went to the shop 3 times before they figured out the issue. They beat around the bush with fixing it. By the time they figured out the issue my dealer warranty was up and it had to go through my ext the issue. They beat around the bush with fixing it. By the time they figured out the issue my dealer warranty was up and it had to go through my extended warranty. I’d call and leave messages and never get a call back. I was told one job was a 14 he job and they had my car for a week and a half. Kept being told “your car should be done tomorrow” and it kept getting pushed back. My car got broken into while there, they fixed it free of charge but failed to get all the glass out of the vehicle. More

Everyone is always very friendly & helpful. They always go the extra mile every time I’m in. They always go the extra mile every time I’m in. More