Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

Very friendly Any time I have questions they are always willing to help. They get my vehicle in fast and back to me in a timely fashion Any time I have questions they are always willing to help. They get my vehicle in fast and back to me in a timely fashion More

2012 Jeep Fire Repair Kate and Tyler we’re awesome with dealing with repairs to my 2012 Jeep Grand Cherokee do to a fire caused by a recall. I can not say the same for the Kate and Tyler we’re awesome with dealing with repairs to my 2012 Jeep Grand Cherokee do to a fire caused by a recall. I can not say the same for the customer service given by Jeep, If not for Kate and Tyler this experience would have been terrible. More

Left with uneven tire pressure We had an appt for a recall. Recall taken care of. As husband left dealership the tire pressure light came on. We own a 2018 Grand Cherokee Limited. We had an appt for a recall. Recall taken care of. As husband left dealership the tire pressure light came on. We own a 2018 Grand Cherokee Limited. It indicated that the tire pressure was uneven on all 4 tires. The tech left the tire pressure on the screen. Know that the pressure was off, You would think the tech would adjust the pressure in the tires. Husband called service dept. Once he was home. He was told that the techs don't always have to correct the pressure. REALLY? it takes only a few minutes! After spending $$$ on a new vehicle you would think it would have been taken care of. Russ Darrows service dept hasnt changed!! Reputation is what it is from past experiences and disappointments More

Found more wrong with my car I had a new engine out in my car. They did it wrong and now I went to have my oil change somewhere else and they showed me under my car how the engine I had a new engine out in my car. They did it wrong and now I went to have my oil change somewhere else and they showed me under my car how the engine skirt was installed wrong and it is completely loose. This is all after Dan domask lied about the history of the car when I bought it. The mechanics really don't know how to put a car back together. Worst dealership ever. More

Oil change and bulb replacement visit Kate R. is very kind and knowledgeable. Super easy stop in and out. Gave me a military discount and was very nice and it was a good feeling knowing t Kate R. is very kind and knowledgeable. Super easy stop in and out. Gave me a military discount and was very nice and it was a good feeling knowing that she and other employees enjoyed having me as a customer. More

Oil change service team couldn’t find my appt but still managed to complete the requested services as initially promised. I have always had good luck with this service team couldn’t find my appt but still managed to complete the requested services as initially promised. I have always had good luck with this team More

Changing of oil and rotating of tires I was very satisfied with the workmanship and quality of work done to my Jeep. I was informed about what the technician was going to do to my Jeep and I was very satisfied with the workmanship and quality of work done to my Jeep. I was informed about what the technician was going to do to my Jeep and what exactly the cost would be. Satisfied customer. More

Visit on 09-06-18 Got oil change and inspection. The service employee Kate was exceptional friendly, courteous and very helpful in answering my questions. She went ou Got oil change and inspection. The service employee Kate was exceptional friendly, courteous and very helpful in answering my questions. She went out of her way in looking up information for me about my vehicle and suggesting how to contact sources that will provide more services to me such as updating my GPS and getting an extended warranty on my vehicle. Everyone in the dealership was friendly and the service was excellent. I also appreciated the free car wash. More

Friendly & Efficient team! I had issues with a slow leak in the tire. From the mechanic to Melanie in the office they were extremely helpful. I didn't realize I had a dealers I had issues with a slow leak in the tire. From the mechanic to Melanie in the office they were extremely helpful. I didn't realize I had a dealership right in my town. Melanie explained all of the services they offer. My husband and I both own a Nissan. We will definitely be coming back for service and to purchase our future vehicles! More

Car purchase and service Not a trustworthy sales person or dealership. This dealship is the reason people hate car sales people. I dealt with the sales staff and the service d Not a trustworthy sales person or dealership. This dealship is the reason people hate car sales people. I dealt with the sales staff and the service department, both are very un-professional More