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Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center
West Bend, WI
150 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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150 Reviews of Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center
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January 20, 2025
Joshiah was extremely helpful, communicated the status of my repair and very friendly. He did an outstanding job! my repair and very friendly. He did an outstanding job! More
by cschultz3
Verified CustomerEmployees Worked With
January 19, 2025
Everyone was very courteous and willing to help. Explained the service they provided and what needed to be done. Explained the service they provided and what needed to be done. More
by TTISCHENDORF
Employees Worked With
January 18, 2025
Good service. Nice customer lounge. Clean service department and facility. In and out quickly. Professional service advisor Nice customer lounge. Clean service department and facility. In and out quickly. Professional service advisor More
by scott.j.van.slyke
Employees Worked With
January 17, 2025
Very clean, friendly staff. Also kept me informed via video of inspection results which included under carriage areas that I would not be able to see under normal driving or ca Also kept me informed via video of inspection results which included under carriage areas that I would not be able to see under normal driving or car use. More
by lmv32800
Employees Worked With
Jacob in Service Team
January 17, 2025
The dealership is very attractive, setup perfectly with great amenities. The service person was attentive and informed me of what was going to happen, and an ETA of the service performance conclusion. great amenities. The service person was attentive and informed me of what was going to happen, and an ETA of the service performance conclusion. More
by ALLEN34
January 15, 2025
I was very pleased with Russ Darrow service dept. very unusual situation and they understood the problem I had with a used vehicle I purchased. very unusual situation and they understood the problem I had with a used vehicle I purchased. More
by 1SINBADMARINE
Employees Worked With
Joe Herman
January 12, 2025
Top Notch I like the wheel alignment and tread depth drive thru. I also like the video of the multi point inspection. These days it's nice to know someone cares and takes pride in customer service. drive thru. I also like the video of the multi point inspection. These days it's nice to know someone cares and takes pride in customer service. More
by trpet70
Employees Worked With
Service Dept
November 22, 2024
Service center is a complete scam. I was able to get my vehicle in within 24 hours after a loud noise started by my engine. I was told it was the exhaust pipe that separated from the c I was able to get my vehicle in within 24 hours after a loud noise started by my engine. I was told it was the exhaust pipe that separated from the catalytic converter because the bolts were rusted. Sent me a “quote” of $1888.28. They supposedly fixed it and I go to pick it up after work, and within two seconds of starting up my vehicle there was another very loud noise that wasn’t there when I dropped my vehicle off originally. Mind you this quote covered the $200 diagnostic fee. The fee to make sure the service tech looks at everything that could potentially be wrong. I call the next day, get put on hold forever just to be told Dennis would call me back. Dennis took hours to call back each time I had called. Either Dennis is overworked or doesn’t care because each time I talked to the guy it was like talking to him for the first time. I literally had to tell him I didn’t have my warranty five separate times. I explained to him that the noise was not there when I dropped off the vehicle and he swore he drove my car himself and didn’t hear anything. I said I heard it right away. He gave some pushback because I told him I was not going to pay another diagnostic fee. Had to go drop off my car again. Dennis calls me to tell me I needed a new drive train because my bearings are bad, no further explanation other than it’s going to cost me another $2000. Sends me another quote but this time it’s just an excel spreadsheet with no numbers on it. Huge red flag. I was getting feedback from others who say that’s what they do when they don’t want you to know they’re scamming you. I picked up my vehicle and took it to another repair center. Todd’s auto in Lomira looks at it and said the only thing that was needing fixed was the heat shield that the Russ Darrow tech bent. Todd’s bent it back and didn’t charge anything to look at my car. Makes me wonder if I needed to pay $2000 for the original issue. My car has been fine since. It’s sad in this economy that people are still getting scammed by these dealerships. Nobody has $2000 sitting around, so that was a big chunk of change for me. Do yourself a favor and support your local mechanic. I want nothing to do with this business including buying a car. More
by maressa.kaupp
Employees Worked With
Dennis
August 24, 2023
Had oil changed and they told me I had a cracked oil pan. Replaced it but messed up on repairing it. One month later my ignition switch failed then realized there was a bad oil leak, with no oil light coming Replaced it but messed up on repairing it. One month later my ignition switch failed then realized there was a bad oil leak, with no oil light coming on or oil gauge indicating problem. If my ignition switch hadn't took a turn then my engine probably would have seized. Had my truck towed to RussDarrow of West Bend and I told them I needed a loaner. "I don't have any" was what I was told by the service manager, so I went to Enterprise and had to have a loaner for two weeks while they fixed the problem. I asked the Service Manager, Peter for reimbursement of the loaner because it is their legitimate responsibility since the reason it was in the shop so long was because of their mistake. I have been waiting for a phone call since July 29th. It is now Aug. 23rd. I keep getting ignored and a whole lot of run around. Even called the General Manager (Pat) and left him two messages and nothing. Always seems to be "busy" or in a meeting. I was told by the service manager (when I went there personally to ask what was happening with the situation) that they weren't responsible for the loaner and that he is still "working on the general manager" to get the reimbursement. I asked why are you leaving me in limbo? He responded, "What do you want me to do?? Call you with a 'no'?" I still am waiting for a response. I think they think if they keep ignoring me that I will go away. I bought two trucks from these ppl and extended warranties. I will never do business with Russ Darrow again. Especially in West Bend, Wisconsin. I am going to make sure everyone I know knows how horrible and unprofessional they are with the customer service. I am very disappointed and disgruntled. More
by babylovecjohnson271975
Employees Worked With
Service manager Peter and General manager Pat
