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866 Reviews of Russ Darrow Honda - Service Center
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July 01, 2025
Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. More
by BEWELL05
Verified Customer
July 01, 2025
I appreciate the service I received at Russ Darrow. The service team was very nice. The service team was very nice. More
by rob1short
Employees Worked With
July 01, 2025
My car looked like it was ransacked. I showed the associate how the mechanics left my car and it was a complete mess. It is very disrespectful the way it was left. I am NOT a fan of Hond I showed the associate how the mechanics left my car and it was a complete mess. It is very disrespectful the way it was left. I am NOT a fan of Honda. The service sucks. I’ve taken the vehicle to multiple Honda dealers and it’s always something. Never again will I purchase a Honda. More
by suzyp_20
Employees Worked With
Other Employees :
I don’t kno which of these guys was the one who serviced my car. But Zach is the name that shows up.
June 30, 2025
Darrow always gives great service. The employees at the desk are always very cordial. Thanks! The employees at the desk are always very cordial. Thanks! More
by MITTER4
June 30, 2025
Service is very organized and fast. Adriana was extremely courteous and attentive to my requests. Adriana was extremely courteous and attentive to my requests. More
by SLGAMA2007
June 29, 2025
She was great and informed me of my needs without being to pushy. Very professional I would recommend her to pushy. Very professional I would recommend her More
by DARYLROB37
Employees Worked With
June 29, 2025
Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable. vehicles. The staff is always personable and reliable. More
by BADENBUEHLER05
June 29, 2025
My Pilot came in over two weeks ago for a seatbelt buckled, but constantly dinging and showing not buckled. They have seen this before and am waiting for parts. 2+ weeks and still no parts. They were buckled, but constantly dinging and showing not buckled. They have seen this before and am waiting for parts. 2+ weeks and still no parts. They were not able to disable this ding. I cannot take it anymore with passengers in the vehicle. Safety is being jeopardized as kids don’t like the ding either and unbuckle, creating a huge safety issue that Honda or Darrow hasn’t been able to address. Need this resolved ASAP. Up coming cross country trip is around the corner. More
by MAIL6
Employees Worked With
June 29, 2025
Your Lyft process for getting customers home is flawed and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow and twice both service representatives answered and failed to help. Me asking for a service manager got me sent to a voicemail while stuck in traffic. Finally received service and a tow and was told if it’s discovered to be the Honda dealership fault they will cover the tow. Great reassurance while I’m in traffic. Having left your dealership 30 minutes prior. Overall. The experience involving the Lyft issues all the way to a fuel pump installed incorrectly has left me with very little confidence in this dealership. More
by Rwiedmeyer
June 28, 2025
They’re always super helpful and friendly when I come in. Nothing but good experiences. Nothing but good experiences. More
by daizhunthurman
Employees Worked With
