I am 58 years old, and have been buying cars all my life, but my experience with Darrow was the worse I've ever had, buying anything: Via email I requested a quote for specific Honda Civic model from Russ Darrow Honda. They responded with an email quoting a price for a specific Honda car (the quote included the VIN number). The quote was very competitive -- in fact it seemed too good. So I called the contact number included with their message. I expressed my concerns that the price seemed too good, and asked whether it included everything, such as destination charge, etc, and whether I could really buy the car at the quoted price. I was told that it included everything except the usual exclusions (license, title, dealer fee, taxes). I asked how much this would add up to, and was told a few hundred dollars, so that I could buy the car for a few hundred over the quoted price. At this, I agreed to make an appointment with the sales manager. When I came in, the manager immediately suggested that a salesman take me for a test drive. Instead I said I wanted to confirm that the quote was correct, because it seemed too far below invoice. The manager assured me that it was the correct price. I then asked again, in several different ways. After about 5 minutes of this, the manager finally said, "No, you can't buy that car at that price. That car has a protection package". The "protection package" was for "rust protection" and was of course completely unnecessary, but it added $1700 to the price. After this, I couldn't leave fast enough, but I was so upset at the flagrant dishonesty and contempt for my time that I backed into a car in the parking lot on the way out, and had to file an insurance claim. Later that day I called Darrow's general manager and he basically hung up on me.