My Review Of Russ Darrow Honda:
We had a very very terrible experience with this dealer. The sheer waste of time that you made us go through was apalling. We had an internet quote of 26696 from you on 2013 CRV EX-L. We reach there, and after waiting, we are finally taken for a test drive. All good till then.Then we come back and wait a long time, only to be told that the sales manager Mike whom we had been exchanging mails through the day had left for the day. This, after we had been asking to meet Mike over phone, email and on reaching there!
One of their salesperson Jake comes up with one exorbitant quote. When we question him about the email quote, he claims that the quote included some military discount, etc. Why would you provide someone with a quote with military discount without first checking if the person was from military? In my mail, I had also asked if the quote included everything, except the regular title, tax, etc, and the sales manager had confirmed. So was that quote to just lure us into the showroom, and then give us a higher price and hope that we bite? The salesperson Jake said that he was not aware of the emails, however he had the email quote. Seriously??!
This was not the end. So Mr Jake asks us to show him if we had a better quote and he would beat that. We show at least couple of quotes on our phones. He starts questioning the validity of those quotes..remarks like" I donot know what these are?" I cannot stress more on this, these are not only people with clearly questionable ethics, these are folks who are not able to even admit their mistakes, even when they are staring them in the face. So Mr Jake goes back and comes back and tells us , and very rudely at that, that that's the best price we can get. So all his tall claims of seeing our lesser quote and beating that just went into thin air.
To recap, here's the impression I have for your dealer, and I will post this in all relevant forums so that others can benefit from our experience:
1) Terrible Terrible Customer Experience and Waste of Time
2) Luring Customers with lower quotes, and then when the customer comes, quote a higher price, and say that the earlier quote had preconditions. None of the preconditions are of course mentioned in the email
3) Bad attitude of the salesman, who pretend to feign ignorance of quotes already given. If a dealership claims to not know the conversation chains and the quotes that they put for their customers, nothing speaks worse of their lack of selling skills
4) the MOST IMPORTANT : Basic honesty Despite claiming that this dealership will beat all other prices, refuse to acknowledge the price, even when displayed in a smart phone!
We hope that they donot continue to serve such a bad experience to people who come to buy cars from them!! And that they not only learn to agree and correct their mistakes, but also correct their attitude to potential buyers.
Oh, one more thing! We were asked in an extremely impersonal curt email which actually bordered on rude, on why we are not buying the car. Of course, we sent the above details, and voila, no further response from Mike, the "sales" manager.
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