I brought in my used Civic I had just gotten for my 17 year old to have the transmission fluid changed this past Saturday.
I had just gotten it, so I asked them to look it over good.
They supposedly did there typical multi-point inspection and said that all looked good except that the air filter and cabin filter needed to be changed.
I just changed these filters 4 days earlier so they were brand new. They obviously didn't look at them at all. Maybe this is an easy money maker for them given that they wanted to charge me $110 to replace $25 in filters that takes 5 minutes to do yourself.
I had liked this dealership for service, but now I have serious doubts about it. And now I wonder if they even changed the transmission fluid given that they lied about the filters.
The service adviser was not very friendly either.
Confidence lost - I'll probably look to other dealerships for service going forward.