#UNPROFESSIONAL; #UNETHICAL; #SHOTGUNSCREDITAPPLICATION; #LIES; #FORCESACCESSORIES; #STAYAWAY
Rating ‘1’ star as there is no option to rate a ‘0’ star.
I am writing this review based on an ‘attempted’ car purchase experience with Russ Darrow Honda. In the response to an internet inquiry, it was told to me that the make and model that I was looking for is ‘in stock’. Upon reaching the dealership (within 3 hours of receiving the email) it was told that ‘there was a communication gap between the sales and internet marketing department’ and the color is no longer available, but we are willing to give you an excellent deal if you settle down for a color in stock. The excellent deal that was presented was 2k over the quoted price from Wilde Honda, upon showing the quote they agreed to match the quote, plus 5 free engine oils changes and life time free car wash. Considering the fact Wilde Honda is 20 some mile away I agreed and made my 8 months’ pregnant wife drive down to see the car. Upon agreeing on the terms we applied for financing, and guess what the finance manager (Will) our application to multiple banks without even asking for permission. When asked about it, his answer was I have been doing this for 13 years and this is how it is done. Either way we got approved for the Honda financing that we were looking for, but in the last leg, the deal got changed to 3 oil changes and no car wash. I asked why, and Nastascia (the sales person) answered that is the policy. My question was, why did you offer something that is not there in the policy and she answered it was a slip of tongue. I checked with the other person with a beard who was acting as the supervisor/boss on the sales floor who was helping Nastascia on the negotiating process on why you are backing away from your deal, he said he thought he could 5 oil changes but now his boss says only 3 can be done.
That was the point where I decided to walk away, and then he came up with free advice – “you shouldn’t walk away for 2 oil changes, sometime in life you need to swallow your pride and grab a good deal when you see it. Oil changes are only 60.00$”. To tell the truth that’s the only time I agreed whole heartedly to anything said/told in the entire premises. He is right... “Oil changes is only 60.00$”, but I wasn’t walking away for that. I was walking away because of the UNPROFESSIONALISM and LACK OF ETHICS in the way they are doing business. Everyone works for a living, only few people ‘cheat or lie to your face’ for that. I might have bought the car even if he hasn’t offered any incentives at the first place, I for sure wouldn’t have asked for 5 oil changes if he had offered 3 at the first place. But offering something to make you sign and changing it after says a lot about the business values offered. I hope they understands it one day!!!