My Review Of Russ Darrow Honda:
I highly recommend that no one consider Russ Darrow Honda to purchase a vehicle from. I visited the lot on a Saturday to see a 2012 Honda Civic. After much consideration, I went back to the dealership on Tuesday looking to purchase the vehicle. I brought my Dad along, as I had gotten a "snake oil salesman" vibe from the used car manager and did not want to be taken advantage of. The car had several scratches, burn holes on the driver seat, and scratches on the interior, and was not in the best shape for a year old car. I pointed out these concerns to the manager In hopes of receiving a fair price for the car. He insisted he could not go under a certain price for the vehicle, I said I was not interested then and left.
20 minutes later I receive a call from the dealership, saying they agree to my asking price for the car. I returned to the dealership, and waited over an hour as they did finance. When they returned with the pricing information, I was shocked to see they were attempting to add on over 400 dollars in "dealer fees". It quickly became apparent to me that they had hoped to separate my Dad and I, thinking I wouldn't notice the extra charges, and in turn they would get the price they wanted for the car. I refused to pay the dealer fees. That is when they brought a menagerie of employees over, who had all conveniently "recently bought a car from the dealership and had to pay the fees as well". Highly convenient that everyone working there had JUST bought a car!
It finally got to the used car sales manager, who came and insisted he could not cut the dealer fee. I then asked for him to lower the price of my car by the amount of the dealer fee and then I would pay it. He said it was entirely not possible. I informed him I was going to walk away from the deal then. He then told me that I would need to walk then, threw the deal papers on the table in front of me, and stormed off. No handshake, thank you for stopping in, or anything.
I really wanted the car, so if he would have ended the meeting in an appropriate manner, I would have waited for their call the next day. I was sure they would call to offer me a lower price as they apparently love playing the pricing game at this dealership. However, the manager was a despicable man and I would never give him a penny of my hard earned money. It sickens me to think of the uninformed people this dealership has swindled out of their hard earned cash.
The best part was when they called me the next day, offering to waive the fees. I simply informed me at I had already bought the same car at Wilde Honda. It was a great experience, and if you are looking for a Honda, go to Wilde! They will treat you with the respect you deserve.
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