Russ Darrow Honda - Service Center

Service is very organized and fast. Adriana was extremely courteous and attentive to my requests. Adriana was extremely courteous and attentive to my requests. More

My Pilot came in over two weeks ago for a seatbelt buckled, but constantly dinging and showing not buckled. They have seen this before and am waiting for parts. 2+ weeks and still no parts. They were buckled, but constantly dinging and showing not buckled. They have seen this before and am waiting for parts. 2+ weeks and still no parts. They were not able to disable this ding. I cannot take it anymore with passengers in the vehicle. Safety is being jeopardized as kids don’t like the ding either and unbuckle, creating a huge safety issue that Honda or Darrow hasn’t been able to address. Need this resolved ASAP. Up coming cross country trip is around the corner. More

Your Lyft process for getting customers home is flawed and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow and twice both service representatives answered and failed to help. Me asking for a service manager got me sent to a voicemail while stuck in traffic. Finally received service and a tow and was told if it’s discovered to be the Honda dealership fault they will cover the tow. Great reassurance while I’m in traffic. Having left your dealership 30 minutes prior. Overall. The experience involving the Lyft issues all the way to a fuel pump installed incorrectly has left me with very little confidence in this dealership. More

She was great and informed me of my needs without being to pushy. Very professional I would recommend her to pushy. Very professional I would recommend her More

Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable. vehicles. The staff is always personable and reliable. More

They’re always super helpful and friendly when I come in. Nothing but good experiences. Nothing but good experiences. More

Not allowing less then 15 words really makes me upset and does not want me to complete this survey does not want me to complete this survey More

I don’t like the new phone system. You can never get through to a live person. Horrible. I do like the service at Honda though. You can never get through to a live person. Horrible. I do like the service at Honda though. More

Over charging for something I’m supposed to be paying one price and got charged double price and got charged double More

The dealership and the staff were very professional and efficient along the entire process, Great Job efficient along the entire process, Great Job More