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Russ Darrow Kia of Waukesha
Waukesha, WI
1,522 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,522 reviews
Verified Customer
August 01, 2025
I went to Russ Darrow Kia to look at a used car and on my 2nd visit we came to terms on a fair purchase price. I have excellent credit, yet I was treated as if I was rebuilding my credit and was given a high 2nd visit we came to terms on a fair purchase price. I have excellent credit, yet I was treated as if I was rebuilding my credit and was given a higher interest rate. I knew what I qualified for, yet the finance dept said they don't or happen to not use my bank. Really upset me having to pay interest for about a month until I pay the darn car off in full! More
by STEVEPER63
Employees Worked With
August 01, 2025
Polite, quick service. Never have had any complaint. Great job! Thank you very much for all you do!!! Never have had any complaint. Great job! Thank you very much for all you do!!! More
by laea63
Employees Worked With
July 29, 2025
Oil change was simple for the customer. Simply told them who I was and handed them the keys. I sat in the waiting room and even received 2 videos showing me that everything was ok. Simply told them who I was and handed them the keys. I sat in the waiting room and even received 2 videos showing me that everything was ok. More
by CALEBWACHO
Employees Worked With
July 27, 2025
Since I bought my Telluride from this dealer I have been treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would ra treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would rate her a#10 on every level, and I will continue to deal with her on any issue with my Telluride! More
by GEORGE.WESSEL.WEB
July 26, 2025
I went to Russ Darrow Kia dealership twice in the same week, the second time I ended up purchasing the vehicle I was searching for. Kain my salesman was exceptional, his knowledge of my car was great. Me week, the second time I ended up purchasing the vehicle I was searching for. Kain my salesman was exceptional, his knowledge of my car was great. Me and my wife are extremely happy with our purchase. Thanks again Kain More
by STEVEPER63
Employees Worked With
July 26, 2025
The Kia of Waukesha Service Department makes it easy to schedule appointments. They have a waiting area but I usually drop off my vehicle. If anything else may be needed on the vehicle, they call and di schedule appointments. They have a waiting area but I usually drop off my vehicle. If anything else may be needed on the vehicle, they call and discuss it with you. A car wash is included. More
by SALLY SCHWEIZTER
Employees Worked With
Young man was not list above in service area
July 25, 2025
Friendly customer service, clear explanation of costs, fast service, easy to make the service appointment. fast service, easy to make the service appointment. More
by BKSBAGEN
July 25, 2025
Took car in for first service over a holiday weekend. It took slightly longer than I would have hoped but it was over holiday weekend. It was done correctly and no issues. Will return for service. It took slightly longer than I would have hoped but it was over holiday weekend. It was done correctly and no issues. Will return for service. More
by Kyleklitzing2
July 24, 2025
They are courteous and on time. They kept us informed on how the service was progressing. They kept us informed on how the service was progressing. More
by ELLEN.ROERDINK
