Russ Darrow Kia of Waukesha

I was very pleased with the experience. The price was fair and the salesmen were exceptional. Everything was done in an efficient manner. If they are able to get me the Xzilon coating at co The price was fair and the salesmen were exceptional. Everything was done in an efficient manner. If they are able to get me the Xzilon coating at cost I'll be forever grateful and a customer for life. More

Greet you on time. Scheduling very easy. Able to change service times when needed. Complete Scheduling very easy. Able to change service times when needed. Complete More

Overall a pretty good experience, however they do try to play the add on game and add additional costs to the vehicle without being totally forthcoming, so watch out for additional charges such as wheel loc play the add on game and add additional costs to the vehicle without being totally forthcoming, so watch out for additional charges such as wheel locks, paint protection, interior protection and vehicle etching, which is supposed to be a theft deterrent. Our complete buying experience took close to 10 hours over two days, which I think is a bit excessive. The dealership did not seem to be very knowledgeable about the features on my new vehicle and therefore I was not really shown how to use the extensive list of options on our Genesis GV80, even though this is a Kia dealership and Genesis is Kia’s high end line. Our salesman, Michael was nice and polite, but again didn’t seem that knowledgeable on our specific vehicle. He left the dealership when I was taking delivery of my car and I had to go around talking to the Used Car Manager and other employees to figure out questions that I had. My trade in had been moved from the front of the building to a rear lot, before I was able to clear out all of my belongings. After 5 minutes of looking for the car it was finally located and then I had to go find the keys, because it was locked. A lot attendant or whoever moved the car apparently decided that my cigarettes and lighter were now there property and even after waiting about 15 minutes for several employees to go around looking for them, they were never found. Thankfully one of the service guys was nice enough to hand me $20 out of his own pocket to correct the problem. They also did a horrible job of cleaning up the interior and exterior of the vehicle. This is a pretty high end vehicle and I would expect it to be spotless after just spending around $40,000 for a used car. The engine compartment is filthy along with the interior of the car. On the inside they did a quick vacuum and that was it. There was food, crumbs and other nasty stuff all over the interior of the vehicle. The dashboard, seats, floor mats and rear cargo areas were all left in dirty condition and in my opinion in subpar condition to be delivered to a customer.The headliner was extremely dirty and no attempt was ever made to clean any of it up. I should’ve been excited when I got home with my new to me vehicle, but I was frustrated that I had to spend time cleaning it. Even the windows, including the windshield were all dirty and covered with a grease like film. The exterior of the car had been washed, but it still looked dirty. When I mentioned it to them, they just said that their car wash sucked. They had just gotten the car on the lot when I first went to look at it and it seems to me that once they knew that I was going to buy it that they had no further obligations to properly clean it like they normally would to put on the lot. More

Great service as always! My appointment took less time than I expected as well which was pleasant. My appointment took less time than I expected as well which was pleasant. More

The service staff is all very friendly and knowledgeable. I appreciate their time explaining warranty and recall work. I appreciate their time explaining warranty and recall work. More

I traded in my 2023 Kia Carnival, which was purchased through them, and they gave me an outstanding trade in value for only having it 1 year. Brody was so nice to work with. I saw 3 trim styles of the ca through them, and they gave me an outstanding trade in value for only having it 1 year. Brody was so nice to work with. I saw 3 trim styles of the car I wanted, and it was a no brainer when I found the car for me. More

Brody was an excellent salesman. Very helpful from the beginning all the way to the end. Definitely recommend coming here. Very helpful from the beginning all the way to the end. Definitely recommend coming here. More

The Service Dept. was very good. How ever, I had to go back to have the User Settings reset, was very good. How ever, I had to go back to have the User Settings reset, More

Came in for a quick inspection, it took longer than I anticipated, however, there were no further issues with my vehicle at the time. anticipated, however, there were no further issues with my vehicle at the time. More

Made an appointment for a 9am oil change and was told it would take 45 minutes. Took 3 hours, and told they were running behind. would take 45 minutes. Took 3 hours, and told they were running behind. More