Kaitie Stehr
Kaitie Stehr at Russ Darrow Kia of Waukesha

Kaitie Stehr

Service Advisor

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.8
84 Reviews

Dealership Experience

1 yr, 4 mos

4.8

84 Reviews

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84 Reviews of Kaitie Stehr

June 08, 2026

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Employee Rating

Engine cover was not replaced properly. Hanging loose on front end needs to be fixed. It took almost 2 hours for an oil change. Seems like a long time for an appointment for an oil change More

by dchernick
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2026

Russ Darrow Kia of Waukesha responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. Please feel free to contact us directly. Jonathan Brown jonathan.brown@russdarrow.com

June 03, 2026

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My experience at Kia is always pleasant. The employees are friendly, helpful, informative, and professional. More

by jkendahl
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 03, 2026

Russ Darrow Kia of Waukesha responded

We appreciate you taking the time to share your positive experience with our Kia team. It’s wonderful to hear our staff made each visit friendly, helpful, informative, and professional. We look forward to welcoming you back soon. Jonathan Brown jonathan.brown@russdarrow.com

May 30, 2026

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Oil change took 1 hr and I cancelled the vehicle wash. Too slow for me More

by DEFLESCH44
Service Time
Recommend Dealer
No
Jun 04, 2026

Russ Darrow Kia of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

May 26, 2026

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Very professional and very quick ! Explained everything that was done ! Also car drives great !thank you More

by MOOREDAMOND18
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Recommend Dealer
Yes
May 26, 2026

Russ Darrow Kia of Waukesha responded

Thank you for sharing your experience with our team. We’re glad we could complete your Kia Sportage service quickly and walk you through every step. It’s great to hear it’s driving so well now. Jonathan Brown jonathan.brown@russdarrow.com

May 11, 2026

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Excelente atención y servicios el personal es muy atento y amable se preocupan por el cliente More

by Jose Martine
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gildardo Esquivel

May 11, 2026

Russ Darrow Kia of Waukesha responded

Thank you for sharing your experience with the service on your Kia Sorento. We’re pleased the team was attentive and friendly during your visit and look forward to welcoming you back. Jonathan Brown jonathan.brown@russdarrow.com

May 08, 2026

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Everyone who works here has been patient and kind. Services is always faster and more affordable than expected. I also enjoy the frequent updates and great communication! More

by MARYPARIZEK
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2026

Russ Darrow Kia of Waukesha responded

It’s great to hear that our team provided patient and friendly support while servicing your Kia Soul. We’re glad that the service was quicker than anticipated, affordable, and that our ongoing updates kept you informed throughout the process. Jonathan Brown jonathan.brown@russdarrow.com

May 08, 2026

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Loved the great value, quality products, and knowledgeable service representative. The waiting area is set up to access Internet for professional and personal use. More

by kafitz4
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2026

Russ Darrow Kia of Waukesha responded

We appreciate you highlighting Kaitie’s knowledgeable support during your Volkswagen Jetta service. It’s rewarding to know the parts and service met your expectations for quality and value. We’re also glad our waiting area’s internet access supported both professional and personal use. Jonathan Brown jonathan.brown@russdarrow.com

May 05, 2026

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It was a great visit. The only thing I have to say is waiting in the garage for someone to come to the vehicle made it longer for me to stay because no one came. You need More

by NICKMEGANV
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I think that's who I had. It was a very nice young lady and she was great.

May 05, 2026

Russ Darrow Kia of Waukesha responded

We’re glad your visit went smoothly overall and appreciate you pointing out the wait in the garage without assistance. We’ll share your suggestion to post clear directions so our team can meet you right away. Thanks for entrusting us with service on your Kia Seltos. Kaitie Jonathan Brown jonathan.brown@russdarrow.com

May 05, 2026

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Katie was awesome,she changed my outlook about dealerships highly recommend that location.katie rocks More

by Nick wirth
Service Price Transparency
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Recommend Dealer
Yes
May 05, 2026

Russ Darrow Kia of Waukesha responded

We’re delighted Kaitie could change your outlook on dealerships. Thank you for recommending our location and trusting us with your Kia. Jonathan Brown jonathan.brown@russdarrow.com

May 01, 2026

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Employee Rating

Russ Darrow Kia is by far the best car dealership I've ever encountered. Not only are the cars amazing, but the customer service is exceptional. Moreover, management goes above and beyond to help you with More

by JEANDELONGET
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 01, 2026

Russ Darrow Kia of Waukesha responded

We’re delighted to know you had such a positive experience and that our customer care and management efforts stood out. Thank you for trusting our team with your Kia K5 service and recommending us to others. Gildardo and everyone here appreciate your support. Jonathan Brown jonathan.brown@russdarrow.com

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